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ClubWise Opiniões 

17
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TrustScore: 2 em 5

1,8

Empresa de software
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Informações sobre a empresa

  1. Empresa de software

Escrito pela empresa

ClubWise gym management system is a powerful, integrated suite of services that form the backbone to any club. Our client base ranges from the passionate owner-manager with one club through to well-known franchisors, facilities management companies and hotels. We’re trusted to provide both the technical capability and the operational know-how needed to make these businesses survive and grow. ClubWise covers: MEMBER ENGAGEMENT Engaged members are loyal members. ClubWise offers a host of products designed to increase member engagement and cultivate loyalty. MEMBERSHIP COLLECTION ClubWise provides in-house direct debit collection, which is authorised and regulated by the FCA, meaning your in safe hands. GENERATING NEW BUSINESS Generating new business is easy with tools such as Prospect Management, Mobile Offline Prospect Capture and effective Referral Programmes CLUB MANAGEMENT Our club management solution provides you with flexibility and allows your team to be more mobile, freeing you up to focus on your members. ACCESS CONTROL App based QR code technology for smart, secure and cost-effective access controls Find out more about ClubWise: clubwise.com

Informações de contacto

1,8

Mau

TrustScore: 2 em 5

17 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 57% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,8

Todas as opiniões

(17)

7 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Messed up my membership and double charging me

Between my gym and Clubwise it’s a shambles. I joined a new gym completed everything on line and had my first direct debit 5th June. Today after having used the gym several times since it opened 30th May I am told that I haven’t signed my memberships. I insisted I had and that my direct debit was taken on 5th June. Gym wouldn’t listen and insisted I sign everything again. I said if I sign another DD mandate then I will get a second DD. Gym wouldn’t listen insisted that none of my registration had been saved. Which is impossible as clubwise have taken a DD. Tonight they inform me my account will be debited 23 June. I say that’s a duplicate of 5th June. So as I said I now have 2 direct debits. Apparently that’s my problem and I have to sort with their provider clubwise, not that you can get hold of anyone at clunwise. Why should I have to sort clubwise mess!

18 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

scammers

I had my membership cancellation confirmed from my gym and was told last billing would be on 01/04 however I was billed again on 01/05 and now need to chase a refund and it's difficult to contact clubwise and ensure i am not billed again on 01/06 despite giving over a month's notice in February.

1 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I’m extremely disappointed with the way…

I’m extremely disappointed with the way ClubWise has handled my cancelled membership. Despite cancelling properly, they have continued attempting to set up a direct debit on my account. This is completely unacceptable and very frustrating.

Once a membership has been cancelled, there should be no further attempts to take payment or create a direct debit mandate. It feels unprofessional and gives the impression that the system either isn’t being managed properly or that customer cancellations are not being respected.

I have already confirmed that my membership is cancelled, yet the attempts to set up payments continue. This has caused unnecessary stress and wasted time trying to resolve something that should have been straightforward.

I would strongly advise others to keep a close eye on their bank accounts if dealing with ClubWise and make sure any cancellations are fully processed. This experience has seriously damaged my trust in how they handle customers and their payment systems.

5 de março de 2026
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience Andy. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

Absolute horrendous provider!

Absolute horrendous provider! Slow glitchy system, staff don’t respond to you even after multiple attempts! Mistakes in the software that have cost the company lots of money to which they don’t seem to take seriously!!

19 de janeiro de 2026
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you have had this experience Jonathan. We always strive to do the best for our customers and would like the chance to support you in any way we can. I noticed our team have tried to contact you several times after your NPS review. If you would like us to follow up and see what can be done to support you, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

AVOID!

AVOID!! Be aware that this company will continue taking payments without acknowledging cancellation requests. They do not respond to emails or confirm the end of memberships, and even after formal notice, they keep charging your account. When you cancel your direct debit as a last resort, they issue arrears letters despite having been informed of the cancellation. It is surprising that they are allowed to operate in this manner.

12 de dezembro de 2025
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

Just checked my bank account

Just checked my bank account, an standing order was placed for this company - I have no idea about or how they got my details? £52, I have contacted my bank! I am not signed up to no health clubs???? Random???? Howv????

Also i can see this company replied back - I am not signed up with any health club or gyms ? So how does that work out??

28 de outubro de 2025
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

Fraudulent transaction

There was a fraudulent transaction on my bank account by Clubwise as direct debit of £52. I am not a member of any club but I don't know how they got my details and apply direct debit on my account. I reported to my bank and I send them emails as well. Waiting for their response.

16 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Who the hell are these Guys?

Who the hell are these Guys?

I've just found a new direct debit set up, no contact from them and they're just taking money from my account for no reason, based on the other reviews here something very fishy is going on.

Amount was exactly the same as my anytime fitness membership so i wonder if it's a scam?

1 de julho de 2025
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

Cancelled direct debit and they…

Cancelled direct debit and they re-instated it. They will constantly tell you to go back to the gym/club you signed up with but they are a law unto themselves. Person put the phone down on me when I complained and said that the gym had notified them of the cancellation 2 months ago. Avoid at all costs

3 de junho de 2025
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

They have been taking money from me

They have been taking money from me - I don’t even know them !!

24 de junho de 2024
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 5 em 5 estrelas

Highly recommended.

We have been using Clubwise for just over a year now. Our membership base has grown by 20% in that time.
Fitsense app is great to use for our members. Clubwise support team have been second to none over this year and making the transition initially. Highly recommened

15 de setembro de 2023
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

This is great to hear, thank you so much for the positive feedback on ClubWise.

Classificada 5 em 5 estrelas

An excellent system and very user…

An excellent system and very user friendly. The installation and ongoing support is very very good. The reports are very informative.

14 de setembro de 2023
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Wonderful to hear, thank you for this feedback.

Classificada 5 em 5 estrelas

Myfitt Gorey

Myfitt gym in Gorey has used Clubwiae for over 8 years now and love the system. Cloud based and app integration makes running the business very simple, less admin and more time with members.

13 de setembro de 2023
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Thank you so much for your review.

Classificada 1 em 5 estrelas

Fraudulent company

Persistently set back up cancelled direct debits and when their account details are blocked they use different account details to do so. Avoid any company with association to these fraudsters.

1 de setembro de 2023
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear you had this experience. Here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
Also, ClubWise is authorised and regulated by the Financial Conduct Authority (FCA). This means that we are held to a high standard of conduct when dealing with your direct debits, and that we are obligated to treat all of our customers and their members fairly and respectfully with no hidden fees or difficult contracts.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

Classificada 1 em 5 estrelas

Clubwise were taking money out of my…

Clubwise were taking money out of my daughters account, for over a year. she is a uni student and trying manage money for rent and bills. She contacted her old gym before she left for college and cancelled the account although clubwise still took money. She returned to the fitness branch multiple times and called for resolve and emailed, no answer from email and still not cancelled account.

31 de julho de 2023
Opinião espontânea
logótipo da ClubWise

Resposta da ClubWise

Sorry to hear of your daughters experience, here at ClubWise we are instructed by gyms and health clubs – our customers, to collect payments.
We collect membership fees from their member’s accounts, process those payments and then pass them on to the club. This is why ClubWise will appear on your bank statement rather than your clubs name. We will only ever take a payment your gym or health club has asked us to.
If for any reason you incur a problem with your payment or direct debit, please go directly to your gym to discuss it. If you still require further information, please get in touch with us:
clubsupport@clubwise.com

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