Clyde's Leather Company® Opiniões 

This company used to be legit but now seems to no longer legitimate. I placed an order on 6/21/26 and the order should have been delivered 3 days after the order. I have over 10 emails back and forth as well as several chats through the website trying to get an update on the shipping. Only a couple of times did I get what I THINK is a human, her name is Tina, other than that it's all AI. You can't even call into the company to speak to a human. After threatening to cancel the order I got a shipping notification from a company called GOFO, when I tracked the package it just stated that the shipping label was created on 7/29/26 and that was the only status changed. I reached out to the company AGAIN to ask if the product was actually shipped then I almost instantly got an email stating it was delivered to my front door. You guessed it, no package. No package at any of my doors (you also have to have a gate code to enter the property), no package at the gate or in the mailbox. The tracking online never showed product leaving the warehouse or other status updates. When I reached out to the website chat it told me the "Good news" was that I have shipping protection and they will file a report on my behalf, I do NOT have shipping protection! I have filed a claim with my CC company. This company is (now) a total fraud, and after looking at reviews from other buyers I am sadly not alone in this experience.

Don’t order from Clyde’s leather care. Customer service is a joke hung up on three times getting to talk to someone. Same msg as products are back ordered expecting to ship in 5 days. I ordered products in June it’s August now and nothing but AI response. SCAM. I doubt if I ever get a refund or product. Don’t make the mistake I did.

So a heads up for people wanting to purchase from Clyde’s.
I purchased and paid for an order but a number of the items offered as part of the order didn’t get added. I brought this to their attention and they cancelled the order.
I ordered again. A month goes by and I ask them what’s up on the order. They say they will escalate the issue.
Finally I get notice that the order has shipped from China which is pretty common for many companies.
The next day I get an email notice that Clydes has cancelled the order because they are concerned that I might give them a negative rating due to all the issues.
I asked them why they cancelled an order that they finally shipped.
No answer.
Just thought you should know.
I wouldn’t have given them a negative review but after paying them not once but twice and never getting the product I asked for well I guess you know why I have shared this review.

Fake company charged my card almost month ago no product received even though it said 3 days shipping. No update from company, phone number to text to inquire about order is not valid this company is a fake and is committing fraud. DO not send money or order from them.

Trying to deal with this company‘s customer service is an absolute nightmare. I believe it is an AI bot and they even mentioned an email that you were speaking to AI. They say the exchanges are very simple, but it has been an absolute disaster. If you do not get the correct color for your project, good luck, trying to remedy the situation.

This company is a nightmare to deal with. I ordered product June 27th for 3 day delivery. It is now July 22nd and I have no product, even though they processed my credit card payment immediately. Order# 121096.

5 "chats" with their bot rendered 3 escalations for expediting my order. Nothing.

3 phone calls to 434-338-7388 and was hung up on at transfer all 3 times.

I'm thinking this company is a scam. Don't buy anything from them

I ordered and paid for my products on July 1 and still have not received.. I am getting the runaround BIG time. I truly hope this is worth the time. 😮‍💨

Forget these guys. Their customer service is terrible. They take orders that they know they can't fill and then leave customers hanging. We'll be shipping in 5-7 days they say...repeatedly. For those who get an order, maybe things are fine but a large percentage of customers get nothing, meanwhile on their website they are misleading about reviews. Again, forget these guys.

Unfortunately, it took me canceling my order after 10 days of silence before anyone from Clyde’s contacted me personally. During that time, I repeatedly attempted to get an update on my order.

The phone number listed by your company provides no meaningful option to speak with a live representative, only an automated text service. I used that service multiple times, emailed your company, and still received no explanation until after I canceled the order.

This is particularly disappointing because this is not my first experience with Clyde’s. It is my second attempt to purchase your products, and on both occasions my order remained unfulfilled for an extended period without proactive communication. In both cases, I was left wondering whether my order had simply been forgotten.

Had I been informed from the beginning that the Smoke Brown Recoloring Balm was backordered, I could have made an informed decision to wait or purchase elsewhere. Instead, I was repeatedly told my order was simply “processing,” only to learn after canceling that the product was actually out of stock.

While I appreciate the offer of a 10% discount, it does not address the underlying issue. The problem was never the price—it was the lack of communication, the inability to reach a live customer service representative, and the repeated failure to fulfill an order in a reasonable timeframe.

I had hoped to use Clyde’s products to restore the leather seats in my Cadillac, but after two unsuccessful attempts to receive products I paid for, I no longer have confidence in placing another order.

Please proceed with canceling my order and issuing a full refund. I also hope my experience is shared with management so they understand how a lack of communication can cost a company repeat customers.

Product is very easy to work with and has great coverage when marching your existing color. I was changing the color of 2 recliners from a brown to a dark gray and has taken several coats to get a full covered and even finish. I imagined I would need more product for this project but it has taken much more then I was expecting. If taking a project on like this plan to use 2 to 3 jars per recliner. Customer service did a great job and giving some helpful tips for applying this and they were helpful.

This company is SCAM. Basically a Chinese company pretending to be American. No live customer service but AI, the ai tells you they are transferring to live agent and next they hang up saying no agent is available . They promise cancellation, refund, discount, deliver none of them. You get stuck with expensive products.

Never received the product. Customer service wouldn’t send it to me saying the order had been fulfilled. It went to the wrong address. Company wouldn’t work with me to fix the problem OR give me a refund.

Recoloring balsem besteld voor bijkleuren van lederen bankstel donker bruin wegens krassen van huisdieren. Product werkt fantastisch, dekt blijvend in 1 beweging met het bijgeleverde sponsje, droogt onmiddellijk. Zeer eenvoudig aan te brengen met ongelofelijk goed resultaat. Dit is een product dat doet wat het beloofd voor een mooie prijs

Horrible company. Like many others here, I ordered a full kit and it took about a month to arrive. They made up some BS excuse and gave me 10% back as a credit, which was nice, but it took over a week after that for the product to arrive. When it did, it was the entirely wrong color despite me doing their "test" online. Not even slightly close. I reached out to them through their "easy returns" process, and it's anything but. Their AI assistant gave me some info, then it sent me to a real person who said the opposite. 4 days in and no return table was sent, they said for me to send it myself which would be $20 out of my own pocket for a kit that cost $120 so, that's insane. Especially considering how long it took to get to me, and the fact that it's wrong. There's been no resolution, no mention of any sort of return tag so that even if I DID send it back, it doesn't have an order number or return ID or anything, it just says "return processing". 5 attempts to email, a chat with their AI on their website who just directed me to the same "help" email that hasn't responded to anything. Either this company is a scam or it's being run by people who don't know how to do customer service because it's horrible. Now, not only am I out $100, but the tan leather in my car is still not fixed, now has a patch of the wrong dye on it, and will cost me hundreds to have it professionally done to fix what I was attempting to fix and then this mess on top of it. Avoid this company and this product at all costs. Maybe it works, if it's the right color, but if you have any issues forget about it because they will just ignore you until you're outside of the return window.

This company is absolute garbage. Ordered the full kit over 2 weeks ago with 3 day shipping. Still no tracking info or anything. Contacted the company 4 days ago to cancel my order. Still is not cancelled. I guess I will just have to dispute the charges.

Bought leather repair kit following IG ad and paid for faster shipping. Weeks go by with nothing. Reached out and was given excuses and promised a refund, which never came. Had to dispute the charge with my credit card co.

Slow shipment, ordered grey balm, was labeled correctly but it wasn’t grey. It was some odd tan color. Sent an email, no response and no resolution. Terrible experience

This stuff worked great and was way more affordable than replacing the seats.

The recoloring balm did a great job covering a couple of spots on our sofa.

Horrible customer service!!!
Ridiculous and Incompetent AI chat system. I ordered their leather conditioner, but instead I received the leather re-coloring balm. I immediately went on line to the AI chat system and told them of the problem. They said they would email a shipping label so I could return the wrong item and they would replace it with what I had actually ordered. That was May 23, it’s now June 2 and I’m still waiting for the shipping label after many repeated chats asking for the shipping label.
I sent an email to the customer service, still no response!
I ordered from this company because of their supposed great customer service reviews, WHAT A JOKE, the good reviews must be fake!
VERY UNPROFESSIONAL company.
I now have a product that I didn’t order and didn’t receive the leather conditioner that I did order!
Would NEVER order anything from this company ever again!!!
If I could give less than a 1 star review, I would!!!