Cocoleech Opiniões 46

Resposta da Cocoleech

31/05/2023

Hello,

We apologize for the inconvenience you experienced with DDL.to and Rapidgator. While we strive to maintain high uptime rates for all our hosts, occasional issues may arise that could impact their availability.

We recommend reaching out to our support team for further assistance regarding the specific issues you encountered with these hosts. Our dedicated team is here to help and will work diligently to address any concerns you have.

Thank you for your understanding and patience. We appreciate your feedback and will continue to improve our services to ensure a better user experience.

Best regards.

Resposta da Cocoleech

22/02/2023

Dear Stephen L,

We apologize for the inconvenience you experienced with our service.

We take these issues very seriously and would like to investigate further to identify the root cause of the problem. To do so, could you please provide us with some example links or the name of the file host you were using at the time of the issue? This will help us to identify and resolve any technical issues that may be affecting the reliability of our service.

Please feel free to contact our customer service team at info@cocoleech.com, and we will work with you to find a solution to the problem you faced. We value all our customers and their feedback, and we are committed to providing a reliable and high-quality service.

Please note that sometimes, this type of problem may be caused by the file host itself, over which we have no control. However, we will do everything in our power to help you overcome any obstacles that you face while using our service.

Once again, we apologize for the inconvenience, and we appreciate your feedback as it helps us to improve our service for all our users.

Best regards,
Cocoleech

Resposta da Cocoleech

15/02/2024

We apologize for the issues you've encountered. We've worked hard to stabilize and speed up our service. Hosters are now more reliable, and our download generator has been improved. We value your feedback and hope you'll give us another chance to provide a better experience. Thank you for your patience.

Resposta da Cocoleech

22/02/2023

Dear Christopher,

Thank you for your feedback on your recent experience with our service. We apologize for the issues you experienced during your time with us.

We are sorry to hear that some of the hosters did not work as expected, and that you were unable to use the promised torrent feature. We take such issues seriously and have been working hard to improve the stability of our hosts since then.

Regarding your experience with our customer support, we are sorry that you didn't receive a response to your messages. We have since improved our customer service, and we are committed to ensuring that our customers receive timely and helpful responses to their queries.

We appreciate your feedback, as it helps us to identify areas for improvement in our service. We would be happy to work with you to find a solution that meets your needs and to address any other concerns that you may have. Please feel free to contact us at any time, and we will do our best to assist you.

Thank you for considering our service, and we hope to have the opportunity to serve you again in the future.

Best regards,
Cocoleech

Resposta da Cocoleech

22/02/2023

Dear Mr Edward,

We are sorry to hear that you experienced issues with the download speed when using Upstore on our service. We appreciate your feedback and want to assure you that we have taken steps to address these issues since your last visit.

We have worked to improve the speed and stability of our hosts, and we have made significant progress in this area. Our technical team has addressed the issue with Upstore, and we believe that the speed issues have been resolved.

We understand the frustration you experienced, and we are committed to providing a high-quality and reliable service to all our customers. We value your feedback and appreciate the opportunity to address the issues you faced.

We would like to invite you to give our service another try, and we are confident that you will be satisfied with the improvements we have made. If you have any questions or concerns, please do not hesitate to contact our customer service team at info@cocoleech.com, and we will be happy to assist you and try to make things right.

Thank you for your feedback, and we hope to have the opportunity to serve you again in the future.

Best regards,
Cocoleech