This is a scam and a particularly pernicious scam! Cognius draws you in with a .99c report offer but doesn't tell you that by accepting the report you are signing up to A $39.99 monthly subscription.... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The questions were direct and relatively easy to answer. The result was profound, described me to a "t" and even brought tears to my eyes before I reached the end. The test was able to identify key... Ver mais
A empresa respondeu
I was lured in by the supposedly free trial which actually cost me $0.99 then with no warning I was charged £30 for a subscription. I didn’t ask for because apparently I didn’t cancel it straight awa... Ver mais
A empresa respondeu
Asked support whether cancelling would erase my test history because I'd scores. They confirmed everything stays, then closed the subscription while I was still deciding.
A empresa respondeu
3,5
Aceitável
135 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Emailed cognius asking how to cancel
Emailed cognius asking how to cancel, expecting a link to some help article. They just... cancelled it for me. Confirmation attached. That was the whole interaction.
16 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for sharing your experience.
We're pleased to hear that our support team was able to assist you promptly and make the cancellation process as simple as possible.
Our goal is to resolve requests efficiently whenever we can, and we're glad everything was handled quickly and to your satisfaction.
If you ever need any further assistance, please feel free to contact us at support@cognius.app.
My percentile ranking vanished after…
My percentile ranking vanished after the app updated. Support said the layout had moved things around and sent me the new location — everything was intact.
9 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad our support team was able to quickly explain the updated layout and help you locate your percentile ranking.
To view your complete results after logging in, please go to:
Tests → View Report
We're happy to hear that all of your data was safely preserved. If you ever need further assistance, feel free to contact us at support@cognius.app
Trial Converted to Paid Subscription Without My Concent
I clicked on a Facebook advertisement offering a service for USD 0.99, which was the only payment I knowingly agreed to make. After completing the process, the website never finished loading. It continued spinning for more than two hours, and I never received access to the service or any confirmation that my registration had been completed.
Several days later, I discovered that USD 41.51 (R681.63) had been deducted from my account. I had not knowingly agreed to a recurring subscription and was surprised by the charge.
Only after investigating the company's website did I find the General Subscription Terms stating that the USD 0.99 payment was for a trial that would automatically convert into a paid subscription unless cancelled at least 24 hours before the trial ended. In my experience, this was not made sufficiently clear during the sign-up process, and I did not receive any reminder before the subscription charge was processed.
The first communication I received from the company was only after the payment had already been taken. I contacted them requesting a refund, cancellation of the subscription, closure of my account, and confirmation that no further charges would be made.
I believe the company could improve by making the trial terms and automatic renewal much more prominent before payment, providing clear confirmation that a subscription has been created, and sending reminder emails before charging customers.
Based on my experience, I would advise anyone considering the trial to read the subscription terms carefully and understand exactly when the trial ends to avoid unexpected charges.
20 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for taking the time to provide such detailed feedback.
We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be if there is confusion during the sign-up process or if you experienced technical difficulties accessing the service.
We would like to clarify that Cognius is not a fraudulent service. The trial offer, its duration, the recurring subscription, renewal terms, pricing, and cancellation information are presented during checkout before the purchase is completed. Once the trial period ends, the subscription renews automatically unless it has been cancelled beforehand, as described in the subscription terms.
We appreciate your suggestions regarding clearer communication and reminder notifications, and we'll make sure your feedback is shared with the appropriate team for consideration.
If you have contacted our support team, we will review your case individually and assist you in accordance with our policies, including reviewing your refund request where applicable. If you need any further assistance, please contact us at support@cognius.app.
My composite IQ number was nowhere on…
My composite IQ number was nowhere on the dashboard, just the category scores. Apparently it sits one tap deeper support pointed it out in their first reply.
11 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad our support team was able to quickly show you where to find your overall IQ score.
To access your full report after logging in, please navigate to:
Tests → View Report
We're pleased everything was resolved with our first response. If you ever have any other questions, feel free to contact us at support@cognius.app.
Honestly thought deleting the app would…
Honestly thought deleting the app would stop the billing. It doesn't, obviously, and $39.99 later I learned that from a very patient support agent who also processed my refund.
13 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad our support team was able to explain how subscriptions work and assist you with your refund request.
Deleting an app does not automatically cancel an active subscription, so we understand how this misunderstanding can happen. We're pleased everything was resolved for you, and we appreciate you taking the time to share your experience.
If you ever need assistance, please don't hesitate to contact us at support@cognius.app.
'one off' payment was a subscription
Didn't realise my one off payment was actually tied to a subscription. My bank called about suspected fraud and cancelled it.. I had tried to log on via email with no success, assumed it was fraud..
18 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for sharing your experience.
We're sorry to hear about the confusion and understand why the unexpected charge and difficulty accessing your account led to concern.
Cognius is not a fraudulent service. Subscription terms, including the recurring renewal after the 3-day trial, are presented before the purchase is completed. If you were unable to log in or had trouble accessing your account, our support team would be happy to help investigate and resolve the issue.
Please contact us at support@cognius.app, and we'll review your case individually, answer any questions you have, and assist you, including reviewing your refund request where applicable.
Retook the test hoping to beat my old…
Retook the test hoping to beat my old score and then couldn't find either result. Support explained the history lives under Progress, not on the home screen, and both scores were right there.
9 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for taking the time to share your experience.
We're happy to hear our support team was able to point you in the right direction and help you find both of your test results.
To access your reports after logging in, simply go to:
Tests → View Report
If you have any other questions or need assistance, please don't hesitate to contact us at support@cognius.app
scam
scam. do not enter payment details for a small fee to see a report - cognius will sign you up for a subscription, costing 35x more, starting a few days later without your consent. This kind of dark pattern is common but I've never seen it used so blatantly.
22 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for taking the time to share your feedback.
We're sorry to hear that you were left with this impression.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are presented before the purchase is completed, and the recurring subscription begins after the 3-day period with the relevant information provided during checkout.
If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app. We'll be happy to review your case, answer your questions, and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Signed up on cognius during one of…
Signed up on cognius during one of those late-night scrolling spirals and forgot about it like two seconds later, classic me. Trial ends up billing me, and I'm bracing for the back-and-forth, but support just undid the whole thing, no interrogation, no "well actually" — just handled it.
13 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your request quickly and make the refund process simple and hassle-free.
Providing helpful and efficient support is something we strive for every day, and we're glad your experience reflected that.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
My banking app pinged me at 7am about…
My banking app pinged me at 7am about $39.99 going to cognius.app and I was sure my card details had leaked somewhere. One chat with support and it turned out to be my own forgotten trial — the refund landed the next morning.
12 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad our support team was able to quickly clarify the situation and assist you with your refund.
We understand how unexpected payment notifications can be concerning, and we're pleased everything was resolved promptly.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
That $39.99 withdrawal looked exactly…
That $39.99 withdrawal looked exactly like the sneaky recurring charges my bank keeps warning about. I flagged it to support fully expecting a fight; instead I got an apology and a same-day refund
8 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad to hear that our support team was able to address your concerns promptly and process your refund the same day.
We understand how unexpected charges can be worrying, and we're pleased that we were able to resolve the situation quickly and make the process as smooth as possible.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Tried to cancel through Google Play
Tried to cancel through Google Play, got an error, tried in the app, got a different error. Wrote to support expecting a runaround and instead got a done, here's your confirmation in under an hour.
4 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad to hear that, despite the issues you encountered with the cancellation process, our support team was able to resolve everything quickly and provide confirmation without unnecessary delays.
Your feedback is appreciated and helps us continue improving the user experience.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I am usually the type who actually…
I am usually the type who actually reads the fine print and I still somehow missed the auto renewal thing. Figured I had get some whole lecture about it from support but Cognius just put the $39.99 back, no fuss, no attitude. Did not even have to explain myself twice
2 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your request quickly and that the refund process was straightforward.
Providing prompt and respectful assistance is important to us, and we're glad your experience with our team reflected that.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I looked everywhere in the app for a…
I looked everywhere in the app for a cancel button and couldn't find one. Support cancelled my subscription for me as soon as I asked.
10 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're glad to hear that our support team was able to assist you promptly and resolve your request.
We appreciate your comments regarding the cancellation process. Feedback like yours helps us identify areas where we can make the experience more intuitive for our users.
If you ever need assistance in the future, please don't hesitate to contact our support team at support@cognius.app
Fraud!!!
Fraud!!!! Trap of renewal!!! Scammers! I asked for refund!
19 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We understand your frustration and appreciate you bringing your concerns to our attention.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms, including the automatic renewal after the 3-day period, are presented before the purchase is completed.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you have already requested a refund, our support team will review your case as quickly as possible. If you have not yet contacted us, please email support@cognius.app so we can investigate your account and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
I filled a FREE IQ test on Facebook…
I filled a FREE IQ test on Facebook then to get your report it was 99p . I didn’t pay the 99p nor did I ask you for £36.99 monthly subscription . Bank reported to me about fraud on my card off this Free test . Now my card is frozen I have to call my bank using the number on the back of my card. To cancel an attempt on my card more than once what I don’t get is how the hell did they get my card details from because I didn’t give them my details nor authority to charge my card.
18 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for sharing your concerns.
We understand how alarming it can be to receive notifications about attempted charges, especially if you believe you did not provide your payment details.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app so we can review your case and assist you, including reviewing your refund request where applicable.
Please note that Cognius cannot access or obtain customers' payment card information unless it has been entered during the checkout process. If you suspect unauthorized use of your card, we recommend continuing to work with your bank while we investigate your case.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
Autorenewal and refund
Well, I fell into the autorenewal trap!! But I contacted support and got a refund. So all in all the autorenewal is a cheap trick but the company is acting honestly. So I give three stars and five stars for the support.
13 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We're pleased to hear that our support team was able to resolve your issue promptly and process your refund.
We also appreciate you sharing your perspective. Feedback like yours helps us continue improving both our service and the overall customer experience.
If you ever need any assistance in the future, please feel free to contact our support team at support@cognius.app
This app tried to charge my card for a…
This app tried to charge my card for a subscription I didn't approve. I took a so called IQ test that was free but to get the results it was .99. So I paid that and then they tried to get 27.99 out of me which the bank stopped and now I will be issued a new card. I saw p people saying to just lock your card ,my was locked and they tried it but the bank stopped it. So locking your card doesn't help with this app. Just wanted people to know this.
17 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for sharing your experience.
We understand why this situation would be upsetting, especially when you were not expecting an additional charge.
We'd like to reassure you that Cognius is a legitimate service. Subscription details, including the 3-day trial period and recurring membership, are presented before the purchase is completed.
If you believe there has been any misunderstanding regarding your subscription or attempted charge, please contact our support team at support@cognius.app. We'll be happy to review your account, investigate your case, and assist you, including reviewing your refund request where applicable.
If you ever need any assistance, please don't hesitate to contact us at support@cognius.app
Scam no way to cancel subscription or…
Scam no way to cancel subscription or contact them
16 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at support@cognius.app and we will be happy to assist you.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
This company is an absolute scam
This company is an absolute scam. You are signed up for a subscription without your consent. When you try and click on the link to access your account to cancel the subscription, you find an error page. They hacked into my Google Pay account so even when I cancelled my card and was issued a new one, they still got the information from the new card and tried to take a further payment. AVOID LIKE THE PLAGUE!
11 de julho de 2026
Opinião espontânea
Resposta da Cognius
Thank you for your feedback.
We understand your concern regarding the subscription.
We would like to clarify that Cognius is not a fraudulent service. Subscription terms are clearly presented before the purchase is completed, and a subscription is automatically activated after 3 days with the relevant information provided in advance.
Our team is committed to treating every customer fairly and maintaining open communication throughout the resolution process. If you believe there has been any misunderstanding regarding your account or charges, please contact our support team at support@cognius.app so we can review your case and assist you, including reviewing your refund request where applicable.
Subscription management options are available in the account Settings section.
Open Settings from the top navigation panel, scroll down, and click the Cancel button.
If you are unable to access your account or the Settings section, please contact our support team at support@cognius.app and we will be happy to assist you.
Please note that Cognius does not have access to customers' Google Pay accounts or banking credentials. If you suspect unauthorized activity on your payment method, we recommend continuing to work with your bank or payment provider while we investigate your case.
If you ever need any assistance, please feel free to contact our support team at support@cognius.app
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.