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21 Causewayhead, TR18 2SP, Penzance, Reino Unido
4,0
15 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Thomas was a great help with today’s experience in his shop. From his knowledge in pokemon to his range of different stock. Couldn’t fault the shop in anyway and Thomas goes above and beyond for his customers. Will definitely return again
Been using this shop for a while and everything has always been perfect. Stafff alqaya go above and beyond to help making each experience always a delight. Cannot fault them amazing work 5*++ keep up the good work!
Bought a few comics off eBay, unfortunately one arrived damaged, which happens from time to time but then the fun really started. The seller tried to claim it was 'industry acceptable damage' it all my years of comic buying I have never seen a new comic in this bad a shape and never heard any seller try to use the term 'industry acceptable damage'. The owner then tried to threaten, harras and intimate me by first saying they would remove postage from return costs after accepting a return, which I said I would challenge, the owner then tried to threaten me by saying they would stop me buying from their again as if I would after this experience. The owner was sending me eBay messages well into unsociable hours, the last one being 23.30, trying to talk down to me and being patronising asking 'if I was new to comic collecting' and if I was sure what damage and graded were, to the point that I had to report seller to eBay for harassment. I left feedback and would have left everything their but the seller has got my feedback remover from eBay, so do not believe their feedback as they get quite a lot of negative feedback removed and has got their friends to buy things from me and raise issues, despite me not having one issue on eBay for over 19 years, they have all been reported to eBay for this. I would advise to stay away
Resposta da Comicoin
We're sorry to hear this buyer was unhappy with their experience. This order was placed via eBay, not our website, and the comic in question was returned due to what the buyer described as "damage."
When we responded by referencing our listing description, which notes that minor production-related imperfections, such as spine colour breaks, are common and not considered damage; the buyer immediately left negative feedback on eBay before the item was returned or inspected.
Once the comic was received, we confirmed it was not damaged. eBay reviewed the case and removed the feedback, agreeing that the item matched the description.
Despite this resolution, the buyer has since posted similar feedback across unrelated platforms, including this Trustpilot page, which is intended for our website customers.
We welcome constructive feedback and are always happy to clarify our grading policies, but we do ask that reviews reflect the full context of the transaction.
Comicoin is an absolute gem of a comic shop, and a big part of that is thanks to Tommy, the owner.
You can tell straight away that he’s passionate about what he does!
Tommy is friendly, knowledgeable, and welcomed my questions about comics and figures.
To my surprise he had in stock exactly what looking for and actually shared inside info of a future upcoming release.
The shop had a fantastic selection of the latest issues (and those pokemon cards 😋) with an added extra of being able to order in store or his website direct to my doorstep.
Everything is well organized and clearly curated with care.
It’s the kind of place where you feel instantly welcome, and it’s obvious that Tommy genuinely values his customers and the comic community.
Whether you’re a hardcore collector or just getting into comics, Comicoin is in my opinion the place to go.
Can’t recommend it enough.
Support this shop, you’ll be glad you did
I went into the new shop today and Tommy was there to help me with what I wanted, a great relaxed experience, will definitely visit again
One of the best Comic Shops out there! Never had a bad experience with Comicoin - books are always in perfect condition with fast delivery and well packaged - pricing is fantastic - no price gouging - never disappointed with the service or the products - indeed Comicoin are one of the few dealers who I would buy from without hesitation and get my highest possible recommendation!
I had a great experience shopping on Comicoin.
Thomas was there from start to finish and answered my questions.
I received my package quickly even though I was outside the United Kingdom.
I highly recommend this site and will definitely buy again.
So I recently took delivery of two perfect copies of Red Hulk #1 the px exclusive and not for £30 quid (like on the site I refuse to mention because their customer service has gone to well you know where) but for cover price...yep that's right and that book has shot up on ebay before/when it was released so the good honest guys at Comicoin didn't give me some excuse like oh sorry we're not getting anymore they've sold out then 2 weeks later it's up on their site for £30 like F.P (if u know who they are u kno trust me they've done it to me too many times). They honoured the price they had it up for on their site and I took delivery not too long ago and the copies were immaculate. That's good business practice. Everyone in this game knows what's going on with the delays. This issue is with wholesalers not retailers so It doesn't make sense when people complain about not receiving their books in a timely manner. If anyone has an issue take your grievances up with the guys who are sending the books to the retailers. And we all know who they are. Anyways thanks again Comicoin for coming through for me yet again and all I can say is exceptional work ethics speak for themselves.
I'm always apprehensive about ordering comics from an online retailer for the first time, but Comicoin had a special variant comic I'd had my eye on for a while. After a quick and friendly response to a question I submitted on the 'Contact Us' section of their site, I decided to purchase it and couldn't be more glad I did!
The comic came promptly, well-packaged with Royal Mail tracking info and was in superb condition.
I absolutely will be ordering more comics from Comicoin in future. A great purchasing experience from a legit website.
Resposta da Comicoin
Thank you for ordering with us Julian! Feel free to reach out if you have any other comics on your radar :)
Made a order for some comics that showed as backorder which I was ok with it taking a couple of weeks, but after contact them on Facebook regarding the order I was told they should be back late January/febuary and it wasn't likely my order will get filled because they haven't had any comic order through to them. THEN WHY HAVE IT ON YOUR WEBSITE AS INSTOCK BUT ON BACK ORDER?
Resposta da Comicoin
We understand your frustration regarding the availability of the comic you ordered. However, it seems there was a misunderstanding. The comics were listed as a backorder, indicating they weren't in stock. It was also stated that 'availability may vary and is not always guaranteed.' This information was also highlighted in our terms, which you agreed to at the point of purchase.
When you reached out to us, two weeks after ordering, we promptly informed you about the likelihood of the backordered comics arriving. This prevented further inconvenience, as we usually advise allowing up to six weeks for the comics to arrive. We then promptly refunded you on the same day as your enquiry. Additionally, we assured you that we would honor the same price should the comics arrive and their market value increased.
It could be argued that this 1-star review was a bit harsh. That being said, please be assured that we are continuously working to improve our processes and truly appreciate your feedback. We hope to serve you better in the near future.
I placed an order with this company on the 29th of August for 3 comics on back order. I didn’t realise these were on back order and contacted the company and they explained that they can take up to 6 weeks. That I was fine with, and I understand. However, it got to 8 weeks post order and I still hadn’t received anything, so I contacted the company again, because no one was communicating with me that there were any issues. I was told that 1 of the 3 comics I’d ordered had arrived, and I could have that one, and a refund for the other two with a notification of when they’re back in stock. But I left it hoping they would be in stock soon. It’s now 12 weeks post order and I have requested a refund, only to find that the owner had “suspended business until at least January 2025”. (Again, I had no notification of this whilst having an open/active order!)
*edit* I have had an email stating I will get a refund.
Resposta da Comicoin
Hello. Backorders are a relatively new service on our website, and unfortunately, delays and shortages are common. The business was halted due ill health and the relocation of our warehouse, which involved moving 21,000 comics over 200 miles. We agree that this combination caused unacceptable delays, and we sincrely apologise.
Understanding your frustration, we provided a detailed explanation and a swift refund when you reached out. Although we feel this does not warrant a 1-star review, we have taken your feedback seriously. Since your review, we have made several changes to our website to clearly indicate the status of pre-orders and backorders and have improved our communication with customers moving forward.
These company just totally gets it!
Extremely helpful at every turn.
Thank you so much.
Good service if they have the item on stock, I’m missing the good communication between the company and the customer when the stock they actually ordered is on back order, so takes 10-15 days shipping not the usual 3-5 days. Apart of that no issue
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