Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very good online-shop. A big choice of toys,good prices and very fast delivery. I ordered to Norway and that comes earlier that planned . Also i was surprised because they put small gift additionally... Ver mais

Classificada 5 em 5 estrelas

I was a bit hesitant to initially order from Jump Ichiban but they managed to positively surprise me with excellent customer care with their good quality and authentic products. Of course the prod... Ver mais

Classificada 5 em 5 estrelas

Die bestellten Figuren wurden zügig verschickt, kamen in einwandfreiem Zustand an und waren sorgfältig verpackt. Auch die Qualität der Figuren hat meine Erwartungen voll erfüllt, sie sehen großartig a... Ver mais

Classificada 5 em 5 estrelas

Acheteur dans cet boutique depuis Janvier jamais déçu expédition des colis rapide support très réactif en mp sur Instagram. Généreux en goodies . Site internet nickel très simple système de points... Ver mais

Informações sobre a empresa

  1. Loja de figurinos

Escrito pela empresa

Welcome on Jump-Ichiban the best Japanese market. Look no further, the best market from the Land of the Rising Sun is here. Find your official Japanese news for all your figurines, playing cards, manga, and video games.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

134 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very good online-shop

Very good online-shop. A big choice of toys,good prices and very fast delivery. I ordered to Norway and that comes earlier that planned . Also i was surprised because they put small gift additionally to my order with AOT toys😁

10 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Authentic Products and Great Customer Service

I was a bit hesitant to initially order from Jump Ichiban but they managed to positively surprise me with excellent customer care with their good quality and authentic products.

Of course the product was very well packaged and delivered. Due to some delays with international shipment (not because of Jump Ichiban), my order was delayed but the customer support team provided me with prompt updates and did their best to deliver the products as soon as possible. I was blown away by the attention and care. Highly recommended!!

28 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Leider ist ein Paket nicht angekommen

Leider ist ein Paket nicht angekommen. Erstmal halb so wild. Doch obwohl Hermes und Fedex den Verlust bestätigen, seit Tagen keine Rückmeldung. Habe den Fall dann Paypal gemeldet. Jetzt wurden alle anderen Bestellungen auch storniert anstatt mir endlich zu helfen und mir meine Bestellung zu liefern. Absolut zuvorkommend dieser Support.

25 de março de 2026
Opinião espontânea
logótipo da Jump-ichiban

Resposta da Jump-ichiban

After investigation, our records show that the carrier has confirmed delivery of the package, including a signature upon receipt.

Given this confirmation, we were surprised to see a dispute opened for non-receipt. In such cases, and in line with our policies, we are unfortunately unable to proceed further with the claim.

As a precaution, we have also decided to cancel any ongoing orders and suspend future transactions.

Please contact the carrier directly for further clarification regarding the delivery.

Kind regards,

Classificada 5 em 5 estrelas

Very happy! Genuine service

Genuinely good customer service, they responded and provided assistance where it was possible, and provided explanations for when it was not. The products arrived sealed and protected by bubble wrap.

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

First time buyer, very happy!

Made a large order of figures from the UK, items were shipped via FedEx which took just over two weeks to arrive.

Updates were prompt and the items were exact as described, each item was packed carefully which made the unboxing experience even better!

The only snag is the delivery cost, but this is expected as it covers delivery & customs. I selected the option for package insurance just in case.

Thank you JumpIchiban, I will definitely order more in the future.

P.S thank you for the little extra goodies in the delivery, much appreciated!

26 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Vorsicht vor dieser Seite.

Vorsicht vor dieser Seite.

Ich habe für 450€ bestellt und das paket wurde nicht zugestellt sondern einfach ins Treppenhaus gelegt und dadurch war es nicht mehr da.

Jump ichiban weigert sich eine Nachverfolgung zu beauftragen oder das geld zu erstatten

23 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

My experience with Jump-Ichiban.

I always wanted to start a collection of figures from my favourite series Bleach. And I came across Jump-ichiban and found out that they have the collection I needed the most. At first I was not sure about it but I gave them a chance anyways. After 5 days I received the order which was super fast shipping compared to where I am from. The Figure I wanted was legit. They care about their products because my package came packed very securely with bubble wrappers and well sealed as well. With my order they send me a small gift which is related to the series as well and I thought it was nice gesture from them. Before I end this review I would like to mention about their amazing support team. I had an issue where my figure did not fit the support piece which would keep it standing. I wrote about this issue to Jump-ichiban and the responses was so quick from their side. I found out it was a common issue with figure and I mentioned it to them, but they still reached out to me saying they would like to solve this issue. And they offered me a code where I can use it for my future purchases. Everything about Jump-ichiban is excellent when it comes to product quality, pricing, well packed boxes, fast shipping and a amazing support team. I would recommend for anyone doubting on Jump-ichiban to buy from them and you will not regret it. I will be purchasing from them in the future as well.

23 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Legit Japanese exporter with incredible customer support

If you're a serious collector looking for authentic Japan-exclusive gear, Jump Ichiban is as legit as it gets. I recently picked up the Final Fantasy VII Remake x Avirex collaboration (Aerith shirt and Avalanche cap), and the experience was top-tier. When there was a snag in the shipping information, Jump Ichiban’s support team was incredibly responsive. They provided the exact manufacturer details FedEx needed within 24 hours, and the package was released immediately after. Everything arrived expertly packed and in mint condition. Highly recommended for high-end streetwear and FFVII fans!

19 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Supreme customer service

Amazing selection of products, from Japan exclusives to items not yet available in western countries they have just about anything and everything one could want from their favorite series. Upon having an issue with something I ordered the support team quickly and swiftly reached out to assist me and offer what they were capable of doing given the circumstances. I failed to read the fine print and wasn’t able to receive a refund but they didn’t hesitate to offer support and offered me a decent discount for my next purchase and even threw in some free goodies for me. Their care and attention to the matter exceeded any efforts I’ve received from any other company when buying foreign products. I’ve already placed my second order with Jump Ichiban and can’t wait for my products to arrive. If I could offer 6 stars instead of 5 I would!

29 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Plus de 2 mois et toujours pas livrée

Commande n*16791 passée le 1er décembre... nous sommes le 07 février et toujours rien.
Quand on vend un produit, on s'assure d'avoir stock, surtout à l'approche de noel !!
Je me suis dit "bon, ce n'est pas grave, l'anniversaire de mon fils est en janvier, ce sera son cadeau". Sauf que, même là, ils n'ont pas pu respecter l'engagement.
Actuellement, aucun geste commercial ne m'a été proposé et je n'ai toujours aucune idée de quand je vais recevoir ma commande de plus de 200euros !!!
C'est la 1ere et ce sera la dernière fois que je commanderai sur ce site.

1 de dezembro de 2025
Opinião espontânea
logótipo da Jump-ichiban

Resposta da Jump-ichiban

Bonjour,

Nous sommes sincèrement désolés pour la frustration occasionnée par ce délai et comprenons parfaitement votre déception, en particulier dans le contexte des fêtes et de l’anniversaire de votre fils.

Comme indiqué précédemment par e-mail, l’article concerné par la commande n°16791, passée le 1er décembre, était une précommande avec une sortie initialement prévue en décembre. Le fabricant a malheureusement reporté la date de sortie à fin janvier, ce qui est totalement indépendant de notre volonté. Il nous est bien entendu impossible d’expédier un produit qui n’a pas encore été officiellement fabriqué et mis à disposition.

À ce jour, nous recevons actuellement ces articles dans nos locaux au Japon et l’expédition de votre commande est prévue pour la semaine prochaine.

Nous restons bien entendu à votre disposition si vous souhaitez annuler la commande, et vous invitons dans ce cas à nous confirmer votre choix par e-mail afin que nous puissions procéder immédiatement.

Merci de votre compréhension.

Cordialement,
Jump Ichiban – Service Client

Classificada 5 em 5 estrelas

Thanks to the store…

Thanks to the store I was able to have the CD of my hero academy! I hadn't been able to get it so I'm very happy with my purchase and I recommend it 100%

It was a very fast shipment and also very well wrapped and cared for, everything in perfect condition.

I will buy again without a doubt.

30 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fast shipping and adorable plushies

I ordered from Jump-ichiban in December, and the delivery was amazingly fast. It arrived within a day or two of shipping.

This was my first time purchasing plushies, and I was a little worried because plush faces can sometimes vary even with the same design. But every single one turned out super cute!

I’m really happy with the purchase and would definitely recommend this shop.

5 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love this site so much

They update you about your package before and after being shipped. They also package the the box real well so nothing inside brakes during transport. I recommend this site over all else UwU

28 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent experience

I’m really happy with my order. The package arrived in under 10 days and was packed really well, so everything was perfectly safe. They even included a small gift, which was a really nice surprise. The Deku figure looks amazing and I can’t wait to pose it. Overall, 10/10 experience. I’ll definitely be ordering from here again.

27 de janeiro de 2026
Opinião espontânea

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