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COMIS Opiniões 

6
•
TrustScore: 3 em 5

2,9

Fabricante de cosméticos
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Informações sobre a empresa

  1. Fabricante de cosméticos
  2. também em
  3. Fábrica de cosméticos

Escrito pela empresa

Award-winning self tan from Sweden. Insert capsule, mist, and glow.

Informações de contacto

2,9

Aceitável

TrustScore: 3 em 5

6 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,9

Todas as opiniões

(6)

5 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Scam- false promises

If I could, I would rate even worse.
I placed an order that was going to be delivered much later than the promised delivery date. For this reason, I contacted customer service and asked them to cancel it. Initially, I received no response, so I filed a claim through PayPal in the hope of getting my money back. Suddenly, I received a very friendly response saying that my order would be cancelled and that I would receive my money back within three business days if I cancelled my PayPal claim. Naive as I was, I cancelled my PayPal claim, and to this day, I still have not received my money back. This is a fraudulent company, and I would never, ever, ever order from them again.

7 de setembro de 2026
Opinião espontânea
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Resposta da COMIS

Hi Jessica,

We sincerely apologise for the delay with your refund and completely understand your frustration.

Your order was cancelled as requested, and unfortunately, a technical issue with the PayPal refund process has caused an unexpected delay in completing the refund.

Our team is actively working to resolve the issue and ensure your refund is processed as quickly as possible. We sincerely regret that this has taken longer than the timeframe originally communicated to you and appreciate your patience and understanding while we work to resolve this.

Classificada 1 em 5 estrelas

Buyer Beware: Unexpected Duties & Poor Value

The product itself is subpar. I only used it on my face and, if I’m being generous, got maybe six applications out of the tiny pod.

However, the main reason I’m writing this review is to warn other U.S. customers about an unexpected additional cost. My original purchase was $134.69, and approximately one month later I received a separate FedEx bill for $26.10 in duties.

It’s not the $26.10 that concerns me—it’s the principle and the lack of transparency. At no point during the ordering process was I clearly informed that I would receive a separate duties bill from FedEx after my purchase. I would have expected any applicable duties or import fees to be clearly disclosed upfront, or incorporated into the purchase price.

I contacted the company by email to request a resolution and received no response.

Between the disappointing amount of product provided and the undisclosed additional charge, I cannot recommend this company. U.S. customers should be aware that the price shown at checkout may not be the final amount they pay.

Buyer beware.

11 de agosto de 2026
Opinião espontânea
logótipo da COMIS

Resposta da COMIS

Hi,

Thank you for sharing your feedback and we’re sorry to hear that your experience with COMIS fell short of expectations.

Just to clarify regarding the capsule usage: our True Tan capsules are formulated for the face, neck and décolleté, with each capsule providing up to 5 face applications. Each tan can last up to 7 days. Although True Tan can also be used on the body, we currently don’t have an exact recommendation for the number of capsules needed for body application.

We also completely understand your frustration regarding the additional FedEx charge. Since U.S. orders are currently shipped from Sweden, import duties and taxes may be charged separately upon delivery. This information is included in our Terms of Use, product pages, FAQ and checkout, but we appreciate your feedback that you would have preferred this to be communicated more prominently and clearly.

The good news is that we’re currently working on launching with a fulfillment partner in Ohio. This will help us provide a much smoother experience for U.S. customers and avoid these additional import-related charges on future orders.

Finally, we’re sorry that you didn’t receive a response to your email. We’d be happy to look into what happened and assist you further if you contact us directly.

Thank you again for your honest feedback.

Classificada 5 em 5 estrelas

Absolutely exceptional customer…

Absolutely exceptional customer service! I’m
Really happy with my device and the tan it gives my face. When there was an issue with the device the company resolved the issue incredibly quickly with amazing communication- not sure I’ve ever experienced such good customer service. Thank you comis. And thanks for the super face tanning product which makes my very pale complexion look much healthier - without having to expose ot to the sun.

11 de maio de 2026
Opinião espontânea
logótipo da COMIS

Resposta da COMIS

Thank you so much for your kind words, Bryony! It makes us incredibly happy to hear that you’re loving your tan and that we were able to sort everything out quickly when you had an issue with your device.

Knowing that you’ve had such a positive experience with both the product and our team truly means a lot to us. Enjoy that glow! ✨

Classificada 5 em 5 estrelas

Delivery

Hi originally I had a problem with delivery but the customer service was exceptional! All sorted within 24 hours and they couldn’t have been more helpful! Got the product today and can’t wait to try it now !!

29 de janeiro de 2026
Opinião espontânea
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Resposta da COMIS

Thank you so much for your lovely review! We're really glad we could get everything sorted for you so quickly and that your order has finally arrived.

We hope you love the product as much as we do – enjoy! ✨

Classificada 1 em 5 estrelas

Worst tanning product

This is the absolute worst tanning product I have ever tried. I used an entire capsule on my body and achieved no colour at all. So then I tried two capsules… They claim that each capsule gives you five tans. Even with two the results were horrible… Lots of streaksand an orangey color. I messaged Customer Service with no response.

1 de janeiro de 2026
Opinião espontânea
logótipo da COMIS

Resposta da COMIS

Hi Tammy,

Thank you for sharing your experience. We’re truly sorry that our support process caused frustration and that you felt your concerns weren’t addressed promptly. This is not the standard we aim to uphold, and we appreciate you bringing it to our attention.

We want to clarify that we’ve been actively working to resolve your return and refund. As confirmed, you are eligible to return the items, and we will process your refund as soon as the return is received and inspected.

Our priority is to make this right, and we’ve sent all the necessary details directly to your email so that you can proceed easily. We genuinely regret the frustration this situation has caused and appreciate your patience as we ensure your return is handled smoothly.

Kind regards,
COMIS Customer Care

Classificada 1 em 5 estrelas

WARNING DO NOT BUY. SCAM.

WARNING. Do not buy from here. The multi must itself was shocking quality, cheaply made of plastic and broken on arrival. Sent it back with their ‘money back guarantee’, with a cost to me of £15, the return address didn’t exist so the return parcel got lost in the postal system. I never received an email back regarding my concern, let alone my £70. Royal Mail confirmed that the item is also a prohibited item in the postal system return to Sweden (the return country of origin) This is clearly a scam. Avoid at all costs. Currently in a dispute with PayPal and Royal Mail in the hope to get some sort of compensation, but isn’t looking likely. Their Instagram and reviews are clearly a marketing ploy to steal your money.

4 de abril de 2025
Opinião espontânea
logótipo da COMIS

Resposta da COMIS

Hi Seth,

We’re very sorry to hear about your experience and completely understand your frustration – it’s never our intention for a customer to feel this way. We did our best to assist when you first reached out, offering guidance to identify the issue and, if needed, a free replacement device.

Regarding your return, we provided the correct return address and clearly stated that return shipping is the customer’s responsibility, and we cannot take responsibility for parcels lost in transit. Unfortunately, we never received your returned item, which means we were unable to process a refund.

We value all feedback and truly regret that this situation has caused stress. If you would like, we are happy to review the case further and explore any possible solutions.

Kind regards,
COMIS Customer Care

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