We had an disagreement with the amount of SDLT our solicitor believed we should have been paying, they believed we should have paid £27k but we were sure it was only £12k. We spoke to Neil initially v... Ver mais
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Such brilliant helpful people to deal with. When it comes to SDLT they certainly know their stuff and I was very quick to receive a response and confirmation SDLT Certificate and all done on a late Fr... Ver mais
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Raj was well prepared and informed, fast in her dealings and exacting with her answers to my questions.
A empresa respondeu
Absolutely pleasure to deal with Compass. Not often you speak to agents who genuinely have your best interest at heart. From the first call to task completion fantastic customer service. If I could mo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
We have designed the UK’s only accurate property tax calculator. SDLT, LTT and LBTT – our system allows you to calculate liability for any of these with certainty and confidence.
Informações de contacto
Reino Unido
- support@compass.tech
- compass.tech
4,7
Excelente
141 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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You repeatedly miscalculated the SDLT…
You repeatedly miscalculated the SDLT due in my property purchase.
It was assumed by you that your automated systems worked, so after each of 3 occasions when the errors were pointed out the subsequent output was wrong…you need to put in place a check process when adjustments are made to ensure revised documents have in fact been updated…mine weren’t and it was very frustrating to be continually told that tax was due when it wasn’t. Your apologies, whilst welcome, have no value here. I have paid for a service which has been very poorly delivered. You should consider whether it is appropriate that I should pay for that poor service. I shall leave that with you!
3 de abril de 2025
Resposta da Compass
Thank you for your detailed feedback. I want to clarify what happened in your case. We calculated your SDLT accurately based on the information provided by you and your solicitor. When you informed us of a change in circumstances after the HMRC submission stage, we recalculated your SDLT promptly after receiving the required documentation. The only actual error occurred during the submission process when our system mistakenly re-requested a second review on the earlier draft instead of the revised version. This issue has now been fixed on our live system. We value your input and would be happy to discuss your concerns further to find a fair resolution. Please contact our team at your convenience.
Quick and efficient
They were quick and efficient, within just two days of starting the process, I had my stamp duty tax calculations completed and ready to go.
21 de março de 2025
Resposta da Compass
Your review made our day. Knowing that your stamp duty tax calculations were completed in just two days is a real testament to our dedication to efficiency and quality. We understand that when it comes to tax matters, every minute counts, and we're thrilled to have delivered when it mattered most. Thanks for choosing Compass, and please remember we're always here if you need any further assistance.
Thanks for your service
18 de março de 2025
Opinião espontânea
Resposta da Compass
Thank you for your kind words. It is wonderful to hear that you appreciated our support.
Being stuck on some questions we rang…
Being stuck on some questions we rang the help lone who efficiently helped us to complete
14 de março de 2025
Resposta da Compass
Thank you for your feedback. We’re pleased our team was able to quickly clear up your questions. Your experience matters to us and motivates us to keep making the process smoother for you. We appreciate you taking the time to share your thoughts and look forward to helping you again.
Peace of mind
I needed specialist advice for a staircasing purchase. Good price and easy process to get the calculation certificate.
5 de março de 2025
Resposta da Compass
Thank you for your review. We are happy our advice gave you peace of mind for your staircasing purchase. We are also glad you found our price fair and the process easy. We look forward to assisting you again in the future!
My solicitors used Compass to calculate…
My solicitors used Compass to calculate stamp duty for a residential flat purchase. I had to call up for a minor technical issue and Fabian was really helpful, fixed it on the spot and then ran me through the form and some extra questions he needed to ask me in a clear, informative and very friendly way. He not only made it easy to complete and understand but also a joy and positive experience. Many thanks!
11 de março de 2025
Resposta da Compass
Thank you for sharing your experience. We are delighted that Fabian could promptly resolve your technical issue and guide you through the process with clarity and warmth. Your feedback shows us that our efforts to make the experience both easy to understand and enjoyable truly matter. We appreciate your trust and kind words and are here whenever you need us again.
Such brilliant helpful people to deal…
Such brilliant helpful people to deal with. When it comes to SDLT they certainly know their stuff and I was very quick to receive a response and confirmation SDLT Certificate and all done on a late Friday afternoon. For me after a stressful week it was peace of mind where I’d been let down by my solicitor. Pleased to say my weekend was completely stress-free! Thanks guys.
28 de fevereiro de 2025
Opinião espontânea
Resposta da Compass
Your message truly brightens our day. We are delighted that our team could step in when you needed expert guidance on SDLT, especially on a busy Friday afternoon. It is reassuring to know that we could deliver prompt assistance after a challenging week and help you avoid further disappointment.
We value your trust and kind recommendation. Your feedback reminds us why we work so hard to offer thoughtful support and clear advice. Thank you for choosing us, and we look forward to being there for you again whenever you need help.
Very helpful!
6 de março de 2025
Resposta da Compass
Thank you for your kind feedback. We are delighted that you found our support made a positive impact. Your trust inspires us to continue offering clear and thoughtful guidance every time. If there is anything more we can do, please feel free to reach out.
To start with a bit slow but the end…
To start with a bit slow but the end result superb
Very pleased with the professional advice re SDLT staircasing of shared ownership.
Thank you
Abishek Lekshmanan
27 de fevereiro de 2025
Opinião espontânea
Resposta da Compass
Thank you for sharing your thoughts. We are pleased to hear that our guidance on SDLT staircasing for shared ownership met your needs. We understand that the early part of the process may have felt slower than expected, and we are glad that our team worked diligently to achieve an outcome you are happy with. Your feedback is valuable to us and motivates our continued commitment to clear and supportive service. We appreciate your trust and hope to assist you again in the future.
Great experience!
I had a very positive experience with Compass—a great team providing excellent, quick, and efficient service. What stood out the most was their willingness to go the extra mile. They took the time to answer all my questions, ensuring I fully understood everything and felt completely at ease. SDLT is a highly specific matter, and I truly appreciated the support provided beyond just the calculations. A big thank you to the entire team for their patience and expertise. I highly recommend their services!
19 de fevereiro de 2025
Opinião espontânea
Resposta da Compass
Thank you for sharing your experience. It is wonderful to know that you felt truly supported throughout your interaction with us. We understand that SDLT can be a complex subject, and our team is dedicated to guiding you through every detail so you feel comfortable and confident. Your kind recommendation means a great deal to us and inspires us to continue offering the thoughtful, personalized care our clients deserve. If you ever need further assistance, please know that we are always here to help.
Resposta da Compass
We’re delighted by your kind words and recommendation! Fast, responsive service is at the heart of what we do, and it’s incredibly rewarding to know our efforts are making an impact. Your feedback not only inspires our team but also reinforces our commitment to delivering excellent support every time. Thank you for choosing us, and we look forward to assisting you again when needed.
Spoke to representative over the phone
Spoke to representative over the phone, talked me through the process very easy
28 de janeiro de 2025
Resposta da Compass
Thank you so much for sharing your experience. It’s wonderful to hear that our team member was able to guide you through the process smoothly over the phone. We strive to make every conversation as clear and supportive as possible, and knowing that this made a difference for you truly motivates us. If any questions arise in the future or you need further assistance, please feel free to reach out.
Excellent service
Excellent service , really easy to use and all staff extremely helpful and efficient.
Had all the paperwork sorted swiftly too. I will be recommending to anyone who needs to use this service. Great value for money too.
4 de fevereiro de 2025
Resposta da Compass
Thank you very much for your kind words. We are delighted that you found our service excellent and that our staff provided the help you needed. It is always our aim to make the process simple and swift and we are pleased that the paperwork was handled promptly. Your recommendation means a great deal to us and we look forward to serving you again in the future.
Resposta da Compass
Thank you for your kind words. We are thrilled to hear you found our service helpful, instructive, and prompt. Delivering a positive experience is always our goal, and we appreciate you taking the time to share your feedback. If there is anything else we can do, please do not hesitate to get in touch.
Your tech didn't work
Your tech didn't work - but your agent was extremely helpful.
1. No verification code arrived despite trying on several devices, checking spellings, checking spam folder etc.
2. Agent finally got me logged in. He couldn't work out what happened and said he was referring case to IT.
3. The form that finally appeared was missing the initial pages covering name, dob, ID etc - BUT I only found that out when I spoke to the agent to see if all was well. He couldn't understand how the system had allowed me to submit an incomplete form.
None of this inspired ANY confidence in your service!
Having said that, the agent sorted the issue and could not have been more helpful and apologetic,
22 de janeiro de 2025
Resposta da Compass
Thank you for your review. We are sorry for the challenges you faced and appreciate you taking the time to share your experience. Feedback like yours is invaluable in helping us improve, and in this case, it has directly driven key changes to our system.
Some email providers, particularly BT Internet and BT Openworld, have been disproportionately unreliable in delivering our verification emails. Despite our efforts to work with them on a resolution, they have been unwilling to assist. To prevent this from affecting users in the future, we have introduced SMS verification. Verification codes will now be sent via both email and text message, ensuring a more reliable login experience. We have also improved the formatting and structure of our emails to increase deliverability. These updates will be available in our next release.
We have also been investigating the issue with the missing form pages but have not yet been able to replicate it. Our team is continuing to review the system to understand what may have happened. If you are able to provide any additional details, we would really appreciate it. Please feel free to reach out to us at support@compass.tech, as this would help us resolve the problem more quickly.
While we regret that you encountered these difficulties, we are glad our support team was able to assist you and make sure you were able to move forward. We also want to acknowledge the delay in responding to your review. Rather than replying immediately, we focused on making meaningful improvements first. Your feedback has directly influenced these changes, and we are always looking for ways to refine our service based on real user experiences.
Thank you again for taking the time to share your thoughts. If there is anything further we can do, please do not hesitate to get in touch.
Resposta da Compass
Thank you for sharing your experience. We are delighted you found our communication helpful. Please let us know if there is anything else we can assist you with in the future. Our team is always happy to help in any way we can.
Resposta da Compass
Thank you so much for your kind words! We're thrilled to hear that you found our service friendly, helpful, and efficient. Providing top-notch support is at the heart of what we do, and it's wonderful to know we made a positive impression. Should you need assistance in the future, we’re always here to help. 😊
Friendly and professional
6 de janeiro de 2025
Resposta da Compass
Thank you for your feedback. We are pleased to hear that you found our service both friendly and professional. Delivering a positive experience for our clients is always our goal. If we can assist you further, please do not hesitate to get in touch.
Great help
Toby Ginger is the biggest asset to this company. He is willing to help and always return the phone call and/or an email. Very helpful and informative process.
4 de dezembro de 2024
Resposta da Compass
Thank you so much for your kind words and for highlighting Toby’s dedication. We completely agree that Toby is an incredible asset to our team, and we are thrilled to see his efforts recognized. We strive to provide a helpful and informative process, and your feedback means the world to us. Please do not hesitate to reach out if there is anything more we can assist you with.
3 cheers for Alex…
Delighted with the terrific support from Alex owing to my lack of computer skills.
During the task, Alex remained patient, tolerant and extremely helpful, following my numerous failed attempts to complete forms on my laptop, before finally achieving success
Most satisfied with the service I received that ensured a successful outcome. Thank you so much to Alex/Compass
27 de novembro de 2024
Opinião espontânea
Resposta da Compass
Thank you so much for taking the time to share your experience! We're thrilled to hear that Alex was able to provide such outstanding support and ensure a successful outcome for you.
At Compass, we understand that technology can sometimes be a challenge, and we're always here to help every step of the way. Your kind words about Alex's patience and helpfulness mean a lot to us, and we'll be sure to pass on your appreciation to him.
If you ever need assistance again, don't hesitate to reach out. Thank you for choosing Compass, and we look forward to being of service in the future!
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