Cool Jams Opiniões 

The night cool pjs are amazing. I have had severe night sweats since I got Covid in 2021 and this fabric allows me to sleep through the night comfortably and wake dry. Ah….!!!

The communication is terrific and we love the product.

The only true cooling, comfortable, moisture wicking material. I’ve tried them all. Couldn’t sleep without Cool Jams.

I love cool jams

Veronica ("Vivi") is a model for excellent customer service. I ordered the wrong size for both tops and shorts pj's. She explained my options and offered alternatives when my original choices were not available. I have already recommended Cool-jams to friends. Thanks, Vivi.

Communication from product manager about product,

The service that I am commenting on is Cool Jams images of the item on the website. That fits in the "service" category. The photos for the item did not accurately depict the pajama bottoms. In the photos, the bottoms have been altered: they are stitched at the sides. This is not how they are. There is no side stitching: it's a full tulip hem and the front and back panels are not connected. But in the photos, I see that they stitched them together. Very misleading by the company.

I had a previous purchase that was not good. Customer Service was very supportive and sent me another nightgown.

Website easy to navigate. My order came quickly.

As always items ordered were delivered quickly. Have been wearing Cool Jams for several years. Its the only brand of sleep wear I buy. Its comfort, well made, long lasting, and a pleasure to sleep in. No other brand compares to it. It’s well worth the cost.

The product was even better than I had expected.

I did not like not finding a way to return my purchase which was too large for me. Customer service is poor

When I placed my order, a representative got back to me right away to ask if I wanted to keep my order the same or change it since I couldn't get the colors and style in the cool basics. I was unaware that there had been a change. Since I wanted a certain color to match I left the order as is.

I love your products. I have a few pieces and wanted more. Website was easy to navigate. Pretty fast delivery.

The nightgown is soft, comfortable and cool.

Recent fracture of both shoulders. Comfortable fit. Easy to put on. Love the front snaps.

If it weren't for your terrific staff member, Mae, I would rate Cool-Jam service with one star.

I wanted to return items AND I wanted express service, your online interface system needs a significant overhaul. I'm accustomed to doing everything on line - quickly and efficiently. I ordered a nightgown and tee/pants set for travel to Europe, and the experience was extremely frustrating. It required numerous time-consuming interactions via email with Mae (who was lovely). I highly recommend you update your website OR sell your products on Amazon with the opportunity for express service.

I had trouble navigating the website to find the exact pj set that I wanted. I emailed customer support describing what I want and they were super helpful. They made sure to understand the correct order and sent me an order link that included a discount code. It made it very easy for me to order. They exceeded my expectations of excellent customer service.