CoolersommOpiniões 

309
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our delivery went exactly as you would want. The unit was unpacked and placed where we requested, where we left it unplugged for 24 hours. The packaging was taken away and the drivers were helpf... Ver mais

Classificada 5 em 5 estrelas

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Ver mais

Classificada 5 em 5 estrelas

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Ver mais

Classificada 5 em 5 estrelas

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Informações sobre a empresa

  1. Clube de vinhos

Escrito pela empresa

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

309 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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4,8

Todas as opiniões

(309)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ordered a Climadiff

Ordered a Climadiff - 294 Bottle Wine Ageing Cabinet - RESERVE 300XL from Coolerscomm. Seems excellent value for a large capacity no frills long term storage / ageing solution. Friendly and efficient service, helpful advice and quick and attentive delivery on chosen date from Bishopsgate. So far extremely satisfied!

1 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Climadiff Fridge from Coolersomm

Just had a Climadiff fridge delivered from Coolersomm. Excellent service from ordering with ease online, timely delivery and friendly after-sales. So far, very impressed with the fridge - quiet, looks good, impressive features for the price point. All in all, a very happy customer!

20 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Very pleased

Well priced - good communication - quickly delivered and nicely followed up. Very pleased

21 de julho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

Great service, fridge does what it should and the delivery team couldn't have been more accommodating. Really quick responses to questions and a nice bunch to do business with.

16 de junho de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointing aftercare

We had a beautiful wine cooler delivered less than one year ago. The service was quick and professional. However, within the first 12 months, the fridge has already broken. In reporting the fault nearly 4 weeks ago, we are still waiting for an engineer to come and fix it. The parts have only just arrived directly to us but no engineer! Slightly disappointing service after a good start!

28 de junho de 2023
Opinião espontânea
logótipo da Coolersomm

Resposta da Coolersomm

Hello,

In the rare case where there is a warranty issue with a wine fridge we have to follow the processes of the manufacturer for the fix, in this case La Sommeliere.

That involves getting the serial number and a photo of the unit in situ, we then sometimes have to fill out a questionnaire to diagnose the issue if there are further questions from the manufacturer. In some cases, like this one, then parts have to be sent from France to you and then an engineer is arranged, all of this can add up to two weeks to a fix.

The retailer acts as a go-between to help the customer with warranty issues but we can only move as fast as the manufacturer acts and while we did push, call and re-email on your issue many times we are limited to the manufacturers SLAs. I feel, and think you agree, that we at Coolersomm have been helpful and pressing to try to get your issue resolved and I do understand that it feels like it has taken too long but a technician will be with you now this week subject to your availability.

I am at least glad you liked the product initially and am sorry you faced an issue with your wine fridge. Thank you for the review. We will see what else we can do to help speed up after-care processes with manufacturers and pass on your comments to the manufacturer themselves.

Thanks
Sarah

Classificada 5 em 5 estrelas

Ordered a wine fridge on the Monday

Ordered a wine fridge on the Monday, delivered by Thursday with a free bottle of Bolinger champagne too. Vestfrost looks good, delivery team were helpful but arrived a few minutes later than the call they left. Looking forward to using it.

20 de março de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

Delivery not completed timeously

After receipt of my complaint that delivery had not occurred within the timeline advertised, I was immediately contacted by Coolersomm in order to address the issue with their delivery agent.

24 de março de 2023
logótipo da Coolersomm

Resposta da Coolersomm

Dear Mr Coetzer,

I am so sorry we faced this issue with the delivery day arrangements. As it was a London delivery we absolutely could have delivered within 2 days but from our conversation it sounds like a lack of training on the logistics company's behalf here has caused this delivery to shift into a second week and that is not our service level.

Steps will be taken to ensure the deliveries of this brand of wine cooler in particular happen as fast as they should.

Thank you for our chats on the phone to help us understand what occurred with this order this helps us improve further,

Kind Regards
Sarah

Classificada 5 em 5 estrelas

Fantastic experience from ordering to delivery

Good product- what we wanted at a more affordable price point than many places I looked at. Looks fantastic and has all the features we wanted. Great communication from the company about delivery. Fast delivery by a very courteous duo who brought the fridge to the room I wanted and removed all packaging from property without any prompting. Highly recommend.

24 de fevereiro de 2023
Classificada 5 em 5 estrelas

Ordered two Swisscave fridges to be…

Ordered two Swisscave fridges to be delivered offshore. Nothing was too much trouble, expert help from Sarah and Emily who helped with extra shelves and advice on maintenance whilst abroad with the units.

2 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

A paradigm shift

Constantly updated status reports from the moment of purchase to the time of delivery in addition to direct topical communication from the Company’s Managing Director. A paradigm shift in customer service to a level I have not witnessed in 40 years of retailing.
Brian Moran

15 de janeiro de 2023

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