CoolersommOpiniões 

309
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our delivery went exactly as you would want. The unit was unpacked and placed where we requested, where we left it unplugged for 24 hours. The packaging was taken away and the drivers were helpf... Ver mais

Classificada 5 em 5 estrelas

Excellent service from the welcome in the wine bar/shop in Wandsworth to the ordering and delivery of the excellent quality wine ageing cabinets all in place and filled before the next heatwave hits... Ver mais

Classificada 5 em 5 estrelas

Amazing quality and service from order to installation, thank you! Customer service arranged to delivery earlier than planned to fit my schedule. The delivery went perfectly, the two delivery men were... Ver mais

Classificada 5 em 5 estrelas

Delivery was smooth and loving the wine fridge. Great customer service - responsive and helpful. Eg. Emailed beforehand to ensure the fridge would fit down steps and through corridor.

Informações sobre a empresa

  1. Clube de vinhos

Escrito pela empresa

ABOUT COOLERSOMM The ultimate wine resource set up by and for wine lovers. Here at CoolerSomm we aim to provide the trade, student and committed wine lover with the highest quality wine coolers, fridges, glassware, corkscrews and wine preservations systems at the very best prices.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

309 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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4,8

Todas as opiniões

(309)

60 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

EMILY on the chat service steered us…

EMILY on the chat service steered us away from a wine fridge that would not have worked for us (we wanted to put a freestanding unit in a kitchen gap) and found a better suited unit for us quickly that was the same price.

Delivery was done in two days by panther who put the fridge into the kitchen and took away the rubbish. IT looks good, quiet and stylish

27 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Top class customer service

Top class customer service. We had a remote delivery and only available on one day of the week, Coolersomm made it easy with updates on the day and an hour before from the delivery team.

The wine fridges look really good. We got the door reversed on one of them and they now open from the middle. Best prices online too, we searched for weeks and couldn’t find lower

27 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My Coolersomm experience!

I ordered a wine cooler, it arrived and there were issues with the cooler, I contacted Sarah Newton who helped in sorting an alternative wine cooler and liaised with the manufacture in getting the original wine cooler collected and my money refunded.
A big thanks to Coolersomm, especially Sarah for her support in sorting the issue out.

9 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing knowledge

They really know what they are talking about. I'm very happy with the support and found exactly what I needed.

I would highly recommend them, they are experts in their field.

30 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service, great products

I absolutely love my Climadiff wine fridge. Great communication and quick delivery, with the best prices we could find online after weeks of research. Following the delivery of the wine fridge, I noticed some minor damage, which was promptly sorted out. Top service. Highly recommend.

10 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

We made a mistake with the size of the…

We made a mistake with the size of the wine fridge which we only realised after delivery, Sarah quickly had the unit picked up and our new choice delivered. Lovely people to deal with and only quality product on the website. Very happy with it

8 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great prices and service

Very good price for the large wine cooler/fridge I was looking for. Very helpful online information but good to speak to someone on the phone that could help. Sarah was excellent at assisting with the delivery. Altogether great service, would thoroughly recommend.

4 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service from Sarah at Coolersomm

Fantastic service from Sarah Newton at Coolersomm. I was trying to source a particular corkscrew which was showing as out of stock on the website. Another company I'd asked for said corkscrew couldn't sell directly to me so sent the unit to Sarah who posted literally the same day. Received the item (which makes a perfect Christmas present) the very next day. Great response times on emails too. Thank you!

5 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

I wasn’t sure which wine cabinet to buy. I reached out to them and Sarah could not have been more helpful from the initial query right through to delivery.

30 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Wine chiller

Purchased wine chiller through this company and communication from the start was excellent, to the point we could virtually pick our delivery date.
Delivery arrived on time and delivery drivers phoned prior to delivery to give a time and the guys were also very friendly.
Although I haven’t switch it on yet , Sarah has confirmed to get back to her if any problems.

9 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Friendly fast service!

Just bought a wine fridge from CoolerSomm and was very happy as it arrived a day early and with an extra shelf we hasn’t intended on. Thanks to the team and will recommend them to my friends!

8 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

We bought two wine fridges with advice from Sarah who was super helpful, helped us with our measurements and gave great guidance about the different brands. Arrived on time, in perfect condition and looks great in our garage.

8 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent products and customer service

Ordered my first wine fridge and the customer service was excellent from start to finish, everything went smoothly, very pleased and couldn’t recommend the company and their fridges enough

26 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Strong customer service

Having moved house, I needed to find a new home for medium to long term storage of my wines. Something simple and solid, not for show or flashy, and priced accordingly (it is housed in an outdoor shed).
I had identified the Climadiff 264 Bottle Wine Ageing Cabinet - RESERVE 275 as a strong candidate, but it was good to discuss the options with Sarah, who understood my pragmatic purchase! She also confirmed a point I'd picked up from product reviews that this model does not have an internal light. That would have been ideal (and a lock would be super ideal), but for the price and performance, I cannot fault it 5 months on. It does it exactly what I wanted it to do, has a smart finish and no glass front, so it's robust, which is what I wanted. It has consistently maintained temperature. My eclectic collection comprises a lot of single bottles, so the only thing I'd add from a buyer perspective is that the capacity (number of bottles) is lower if you are not a Bordeaux (bottle) collector. The order and delivery process was super efficient and the delivery guys were obliging and can do. Very happy with the service and the product. Thanks very much.

21 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Customer-focused business, providing a high quality service

I phoned Coolersomm and described my requirements for a wine fridge (low noise, shallow depth, single zone, about 30 bottles). Sarah talked me through my range of options, as well as explaining some of the operating characteristics of wine fridges that I did not understand. We quickly homed in on the right fridge for me, which was at a good price. Sarah seems very focused on getting the right product for me rather than selling me an expensive fridge.
Coolersomm also managed the delivery process, even chasing the courier company when they hadn't sent my three-hour delivery slot on the delivery day.
Coolersomm were in my experience a very customer focused business, providing a high level of service. I would highly recommend them.

10 de outubro de 2023
Opinião espontânea
logótipo da Coolersomm

Resposta da Coolersomm

Thanks Robin for this very kind review. We really do try to steer customers into the right fridge for their needs rather than looking at pricing alone. I hope you enjoy your new wine fridge for many years to come.

Classificada 4 em 5 estrelas

a very good selection of wine coolers…

a very good selection of wine coolers to choose from. Once I'd selected the one i wanted, delivery was very quick.
I've marked it down one star only because it wasn't that easy to compare the ones I'd shortlisted. Probably not worth a full star deduction mind.

27 de julho de 2023
logótipo da Coolersomm

Resposta da Coolersomm

Hello Mr Powell,

Thanks for the (mostly) positive review.

Sadly, the software the business is hosted on doesn’t offer any compare and contract functionality otherwise we would enable it. We’ll mention it to them again and see if they’re any further on.

Thanks
Sarah

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