Punctual , kept up to date with visiting times etc and repaired my fridge and did a grand job , Used Charles twice now and more than happy with the service I got , Thank you
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Filled in contact form on Good Friday, not expecting a response until Tuesday. Called back Friday and came on Saturday. Turned up when expected. Called to say he was on his way. Gave honest assessment... Ver mais
I have used Cool Service on 3 occasions, always prompt, always efficient, always clean, neat & tidy, always polite, always straight to the point, always good value for money, always solves my issues... Ver mais
ENGINEER FANTASTIC, TURNED UP IN FULL COVID GEAR, GREAT GUY FULL OF TECHNICAL INFO AND GREAT ADVISE, NO JOB TO SMALL, NO HIDDEN COSTS. WILL BE GOING INTO MY PHONE CONTACTS LIST, NO NEED TO LOOK ELSE... Ver mais
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DON'T use, will take money and not fix, been reported.
Came round attempted to fix, wasn't able to then persuaded to pay additional £120 for a part up front. Then didn't show for a couple days and still couldn't fix when coming back with the said part. Wasn't Jay but an apprentice doing the job each time with him looking over which didn't help. Then Jay disappeared, multiple phone calls later and many broken promises attempted saying that will come, the fridge had completely broken by then, so had to buy a brand new one after 2 weeks of waiting and him deciding to try to come on a few hours notice when we weren't free. What an utter waste of £175 and time. Don't use him, nice at start and in person but never shows upon request. DON'T PAY UPFRONT. Stated a receipt was sent to my email address, but my email address was never given. Now we have no proof of ever paying him. Already been reported to trading standards. Lets see what they can do.
Incredibly friendly and professional
Incredibly friendly and professional. Came to my cafe and fixed the issue within 15 minutes. Didn’t overcharge and no scamming for extra parts. Cheap price too. Will use these guys for every one of my cafes now. Would highly recommend to anyone!
Fantastic service
Fantastic service, very friendly and punctual. Knowledgeable about the issues and able to fix quickly.
Definitely recommend this service to friends and family.
Thank you
I will not be using this service again.
Great service
Jamie explained what was wrong with the fridge/ freezer and advised us of what was wrong and cost of the repair.
He arranged a date and time for the repair and did not let us down
The fridge freezer is now working perfectly
Jamie was friendly, helpful,knowledgeable and very professional
I would not hesitate to recommend this company and Jamie.
Thanks
Glyn
Spot on came when he said he would .did…
Spot on came when he said he would .did a fast efficient job at a reasonable price.
Would highly recommend him.
Fixed my freezer quickly
My freezer went on the blink and I found this company online
The engineer arrived within a couple of hours and fixed my freezer, saving all of my food from defrosting!
I would definitely use this company again, top job!
Great service
Great service, a pleasure to deal with and I now have a working fridge. Thanks again
If you had a zero star that's what I…
If you had a zero star that's what I would put. Con man stay away! Charged us £55 call out came back next day charging us another £65 to diagnosis. Then tells us it would be £200 for the repair. Then phoned us back and said £400 at this point we said no. So he had £120 for doing nothing.
Fab repair!
I would definitely recommend this company. I have had ongoing issue with my fridge for some time and it has been fixed. My request was responded to within a few hours and fixed on the same day. Fantastic service and reasonably priced too.
Excellent service
Excellent service, came out in short notice, the fridge needed a new part but came back the next day and got it all sorted. The fridge has worked perfectly since and saved me getting a new one! Lovely guy too!
Charged £65 and got told can't be fixed.
Came and viewed the fridge for 5 mins and charged £65. Then told us it "might" work. if not call up again and he'd buy the parts and repair it. Ended up calling again as the fridge still was broken and got told it can't be repaired.
Top job!!
Amazing service! Always in contact prior to the appointment and let us know what was being done at every step.
I would absolutely recommend for any work required on you Fridge/Freezers!
Filled in contact form on Good Friday
Filled in contact form on Good Friday, not expecting a response until Tuesday. Called back Friday and came on Saturday. Turned up when expected. Called to say he was on his way. Gave honest assessment and advice. Fridge/Freezer fixed, reasonable price. Would recommend.
I was in a real situation with no fridge…
I was in a real situation with fridge my packing in. Wasn't ready for buying a new one but needed a solution.. and fast.
Rang Jay, very professional, clear on callout charge and came as soon as he could.
Diagnosed and explained some technical issues and fixed with no problems at all. Brilliant service. Saved me time and money. Will recommend. Thanks pal!
My freezer gave up the ghost
My freezer gave up the ghost, following up on a recommendation, made contact with a lovely engineer (Jay) who arrived promptly and brought my freezer back to life in no time at all, saved me a fortune,what a great recommendation will be passing it on, thumbs up for Jay 👍first class
ENGINEER FANTASTIC
ENGINEER FANTASTIC, TURNED UP IN FULL COVID GEAR, GREAT GUY FULL OF TECHNICAL INFO AND GREAT ADVISE, NO JOB TO SMALL, NO HIDDEN COSTS. WILL BE GOING INTO MY PHONE CONTACTS LIST, NO NEED TO LOOK ELSE WHERE EVER AGAIN.
Friendly and honest
Friendly and honest. Diagnosed and fixed the problem straight away after another company failed to do so. Highly recommend
Fridge freezer repair
Fridge freezer repair as it was on and off working.
This company was contacted
Person arrived had no sense of covid 19 rules. Didn't wear mask. Said he is immune to it. First said the call out charge was £55 plus cost for parts.Latter said I should pay him another 55 pounds plus for parts when he comes again to fit the parts. Left the kitchen in a mess. Connected something wrong in the control panel and the freezer which was working stopped working after he left. Came back second trip to connect it properly. Leaves behind tools and swears a lot as if it was our mistake. In the end I found out with another engineer that nothing wrong with my fridge freezer. It was just ice build up and I dont need to change anything. So do not use this company at any cost. As they ARE NOT COMPETENT UNORGANISED UNPROFESSIONAL RIPPING OFF COMPANY.
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