SUP brettene er stabile, og helt grei. Skulle ønske de var noen cm bredere, da det kan være vanskelig å holde balansen for nybegynnere, også liker jeg å ha hunden sammen med meg. Tok veldig lang tid f... Ver mais
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Det sämst företag jag någonsin handlat av🤬. Jag har skickat 2 SUP-brädor i retur i nov -21 men fortfarande inte fått tillbaka mina pengar. De skyller på massa olika anledningar varför de inte betala... Ver mais
Se till att återbetala order CSSE11697 senast 16 mars annars väntar en polisanmälan. För er andra, handla aldrig av detta mycket oseriösa företag, skyller på fel hos banken och frågar efter kontoup... Ver mais
Egentligen borde vara -10 ! Det tog flera månader att få varan ( SUP), och när den kom saknades delar. Pga semester meddelade vi slutdatum, när delarna borde senast vara framme hos oss. Fick dem två... Ver mais
Informações sobre a empresa
- Loja de artigos para desportos de Inverno
- Loja de material para esqui
- Loja de equipamentos para esqui aquático
Informação fornecida por diversas fontes externas
Vi spreder god stil, glade oplevelser og en service i højeste klasse! CoolSnow.dk leverer skitøj, skibriller og accessories til hele Danmark. Vi skaber gode kundeoplevelser, og det er vi glade for! - Vi er hurtige, fordi vi selv har eget stort lager i Århus, og derved har varerne på eget lager. Vi ved, hvad vores kunder vil have, derfor tør vi at købe stort ind. Det medfører også, at vi kan sælge varerne ekstra billigt. Vi er venlige, fordi vi elsker vores arbejde, vores kunder og vores arbejdsplads - det tror vi smitter af på vores kunder! Det er hos CoolSnow.dk, at du finder det absolut fedeste udvalg af skitøj, skibriller og tilbehør. Vi har nogle rigtigt fede fyre ombord på vores team, og de er eksperter i at købe det helt rigtige ind. Derfor vil du altid kunne finde det nyeste indenfor mode og skitøj hos os. Vi er ofte first-movers på mange nye trends, da vi holder godt øje med byer, som er et skridt foran i mode verdenen. Vi har et utroligt stærkt samarbejde med alle vores nuværende brands, og får altid de nyeste varer ind som nogle af de første i Danmark. Derfor kan vi konstant tilbyde nyheder, og får hver eneste måned over 50 nye styles ind af døren! Vi holder dig og dit skiudstyr 110% opdateret. Historien om CoolSnow.dk CoolSnow startede sin rejse i September 2018, stiftet af en yngre mand fra Århus. Han hedder Anders, og er mulighvis den største ski entusiast på den rigtige side af Fyn! :-) Han savnede en online butik, som konstant var opdateret med nyeste indenfor skitøj, og tilbehør til skiferien. Han har siden da fået samlet det sejeste team, som i dag driver det CoolSnow du kender. CoolSnow har siden dag ét været i en rivende vækst og bestræber sig hver eneste dag på at kunne levere nogle endnu federe varer samt give dig en endnu bedre service! Vi hos CoolSnow sætter en stor ære i hele tiden at være med dér, hvor moden rykker sig. Har du yderlige spørgsmål, ris/ros til os, er du altid velkommen til at sende os en e-mail på Kontakt@CoolSnow.dk Bedste hilsner, Teamet bag CoolSnow.dk
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- coolsnow.dk
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Hold jer væk.
Hold jer væk.
Vi bestilte i juli og fik leveret da sommeren var ovre et board med diverse tilbehør. For det første var det ikke hele ordren der kom, de havde glemt en vest og for det andet var der meget længere leveringstid end adviseret.
Det er nu 3 måneder siden vi har returneret varerne men ikke set en krone af de ca. 2.300 kr vi skulle have retur på vores ordre csdk22063 - hold jer væk.
Ingen svar på hverken mail eller telefon.
18 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hej!
Vi beklager meget for den lange svartid. Vi er simpelthen blevet overvældet af den store efterspørgsel på vores produkter. Dette er ikke godt nok, og det er vi klar over. Vi arbejder på at forbedre os konstant.
Send os gerne endnu en mail med det samme, så vi kan få løst din ordre :-)
Vi sætter pris på din tålmodighed, vi vender straks tilbage på din henvendelse, hvis du ikke allerede har fået svar.
God dag!
Med venlig hilsen
Victor // CoolSnow
No option for 0 stars
No option for 0 stars! As seen in previous replies, my item was available for collection at a further cost of £54, collected my paddle boards today, however only 1 board in the box and I paid for 2!! This company just continues to amaze me, could you let me know when the 2nd board will arrive, or just be decent and refund me the cost of the other board!
18 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi Kelly,
In our double-board offers, we always have to ship them in seperate boxes. That way, your other board is coming or might already be there :-)
Have a great day! :-)
Victor//CoolSnow
CSUK13998
Is it possible that after nearly 4months your payment system is working to provide refunds yet? Or is your payment system still not working? Because from what I can see it’s working enough to be taking peoples money. I would like my refund and no more rubbish excuses, please.
18 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
Due to issues with our payment provider, we need to refund your money manually via bank transfer. Unfortunately, this is a more delicate process, but I can assure you that you will get your money back!
I would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else.
I can see we have not received your account information to make a bank transfer - Therefore, please contact us by email with this info, and then I will make sure to follow through.
Looking forward to hearing from you by email as soon as possible so we can get this matter resolved.
Have a good day!
Yours sincerely
Victor // CoolSnow
I would prefer no star at at all
I would prefer no star at at all. Total catastrophe!
17 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi Pernilla,
I'm very sorry to hear about your experience with us. Please contact our customer service, if there is anything else we can do to help :-)
Have a great day!
Victor//Coolsnow
Hi. IMPORT charges
Hi.
Anyone in the Uk?
Have you received a bill off Fedex for import taxes and delivery? Were you expecting it?
I didnt pay it and now have a company called control account chasing me for £120!!
Did receive the boards in the end but didnt know about the fedexcharges.
Any experience or advice?
Coolsnow are awful, buy elsewhere
17 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi
Thank you for your email.
CoolSnow is a danish company. Our warehouse facilities are located in Denmark, and all orders are dispatched from here.
When you shop at CoolSnow, you shop with CoolSnow ApS. Since CoolSnow ApS is a Danish company, you risk having to pay a customs fee and VAT at import as all prices are exclusive of VAT.
I also refer to our terms and conditions.
Have a great day!
Victor//Coolsnow
Order csuk 18855 been emailing non stop…
Order csuk 18855 been emailing non stop no reply I would like a refund asap what sort of company is this very unprofessional looking at all your reviews such a disappointment.
16 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
I apologize for the extended response time, we have simply been overwhelmed by the high demand for our products - we are working on the case and will be back on track soon.
We appreciate your patience, we will get back to you immediately if you have not already received a reply.
Good day!
Yours sincerely
Victor // CoolSnow
Worst company I’ve ever had the misfortune…
Worst company I’ve ever had the misfortune to order from!!
No reply to emails
Product arrived 4 months after order date which came with £110.03 delivery charge. (this was not stated in the terms and conditions)
STRONGLY URGE ANYONE THINKING OF ORDERING FROM THEM DO NOT!!!!
16 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi
We are a Danish webshop with warehouse in Denmark, from where we send all our packages.
When you shop at CoolSnow, you shop with CoolSnow ApS. All prices are exclusive of VAT. Since CoolSnow ApS is a Danish company, you risk having to pay a customs fee and VAT at import.
I also refer to our terms and conditions, as it is written there.
Have a great day!
Best regards
Victor // CoolSnow
After discovering this company is a…
After discovering this company is a scam I requested a refund via PayPal and had my money back in my account within 5 minutes. Thought that was the end of it until a week or so ago I had an email saying my order is on its way? I ignored the email and now today I’ve had a UPs failed delivery notice put through the door “who didn’t even knock” with a little notice on it saying £104 owed to collect? Absolute madness and unnecessary phone calls now to try sort this out..
16 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi,
I'm sorry to hear about this experience.
I apologize for the extended response time, we have simply been overwhelmed by the high demand for our products - we are working on the case and will be back on track soon.
We appreciate your patience, we will get back to you immediately if you have not already received a reply.
Good day!
Yours sincerely
Victor // CoolSnow
CSUK9528 order number
CSUK9528 order number i sent you my new bank details yesterday and all last week. Stop delaying my refund you owe me money give it back. This is a absolutele joke of a company
16 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi,
I would like to apologize for the fact that your refund has not been processed yet.
From the end of 2020 until the middle of 2021, CoolSnow has had an extreme upswing in orders. CoolSnow has gone from having 9,000 orders the year before, to now having 102,000 orders in the last 10 months. We have therefore had to acknowledge that the company's growth had outrun the setup we had in place. In April 2021, our largest payment provider terminated the collaboration and freezes a large sum of liquidity. At the same time, the shipping situation in Asia is deteriorating due to further Covid-19 lockdowns. We go from a few days delivery time, to several months.
To ensure it all, CoolSnow has done as other in the industries that have been hit hard by the Covid crisis. The company prioritises in customer matters and pays money back on an ongoing basis - or delivers the goods that have been ordered. As we have also seen with e.g. various airlines, the company does not have the option of paying back all the money at once. This will put the company's finances at risk and entail a risk that no customers will get their money at all.
I can therefore assure you that your refund is queued. You do not need to do anything further from here. We hope to be through all cases before the end of the year.
In response to earlier comments from…
In response to earlier comments from Victor, and after seeing the responses everyone else has been getting, here a follow up.
Still no email from cool surf/snow. It's been a month since Victor said someone would be in touch about my refund.
I've seen the excuse that the refund is queued in Mollie. Mollie is a payment processor, able to authorise up to 100 refunds at once. There is absolutely no excuse for these massive delays in refund processing.
I've seen the response that all emails from October have been replied to, this is also a lie, as my numerous emails have not been replied to, so for those of you who are frustrated be these pathetic responses from their customer service time, just know that we all understand, and that this method of dispute management is doing nothing for their reputation.
Yes, I want a refund.
15 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi,
I would like to apologize for the fact that your refund has not been processed yet.
From the end of 2020 until the middle of 2021, CoolSnow has had an extreme upswing in orders. CoolSnow has gone from having 9,000 orders the year before, to now having 102,000 orders in the last 10 months. We have therefore had to acknowledge that the company's growth had outrun the setup we had in place. In April 2021, our largest payment provider terminated the collaboration and freezes a large sum of liquidity. At the same time, the shipping situation in Asia is deteriorating due to further Covid-19 lockdowns. We go from a few days delivery time, to several months.
To ensure it all, CoolSnow has done as other in the industries that have been hit hard by the Covid crisis. The company prioritises in customer matters and pays money back on an ongoing basis - or delivers the goods that have been ordered. As we have also seen with e.g. various airlines, the company does not have the option of paying back all the money at once. This will put the company's finances at risk and entail a risk that no customers will get their money at all.
I can therefore assure you that your refund is queued. You do not need to do anything further from here. We hope to be through all cases before the end of the year.
Never received my order
Bought a paddle board at the start of August and still haven’t received anything.
Have emailed asking what is happening with my order but get no replies
14 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
I apologize for the extended response time, we have simply been overwhelmed by the high demand for our products - we are working on the case and will be back on track soon.
We appreciate your patience, we will get back to you immediately if you have not already received a reply.
Good day!
Yours sincerely
Victor // CoolSnow
Genau wie bei denn meisten hier wurde…
Genau wie bei denn meisten hier wurde ich im Glauben gelassen eine
Zeitnahe Stornierung erfolgreich abschließen zu können....
Ende Juni hab ich auf dieser Seite bestellt aber auch zeitnah storniert.
Mit einer Stornierungsbestätigung von coolsnow dachte ich das mein Geld zeitnah zurück gebucht wird.
Nach x Versuchen(Mails,anrufe,fristen)
Kam immer was anderes.
Ich werde das ganze über die Polizei und Bank regeln lassen da sonst eh nix passiert!
BESTELLUNG #CSDE8284
14 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
Your refund has been queued by Mollie, but it will be with you very soon! I can assure you that you will get your money back! I would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else.
Have a great day! :-)
Victor//CoolSnow
I mitten av juli beställde jag flera…
I mitten av juli beställde jag flera flytvästar och surfpaddel de har skickat flytvästar men inte surfpaddel. Mailet de flera gånger ringt men utan svar bet de om följesedel som visar att de har inte skickat surfpaddel de vill inte erkänna, vad gjor jag??? Väldigt dåligt att lura folk och skicka nåt annat.ett exm. På många e-mail
Hi
If u checking this trackning from postnord it is only 1,3 kg and the paddelbräd är more than 10 kg. i did not receive such tracking which has this weight.
00157128965050757952
Many thanks
Hej igen
Efter svaret från coolsnow att jag ska kontakta de ,då gjorde jag det men samma dåligt svar ( vad är problemet) efter ungefär 20 mail och förklarning går vi till ruta ett och inget svar än, Verkligen det är den värsta hemsidan som lurar folk.
2021-12-02
14 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hej Sabah,
Jeg er ked af at høre om denne oplevelse.
Kontakt os gerne med det samme, så vi kan finde ud af hvor dine manglende varer er. Vi er klar til at hjælpe.
God dag!
Med venlig hilsen
Victor // CoolSnow
ESTAFADORES !! #CSES1881
Sigo esperando mi pedido #CSES1881
Piden paciencia… creo que la paciencia tiene un límite. Realicé el pedido en agosto y estamos en noviembre y aún sigue sin llegar el pedido.
No responden a ningún mail y parece que solo dan la cara si ponemos comentarios por esta plataforma.
QUIERO EL REEMBOLSO DE MI PEDIDO!!!
12 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi there!
It is totally okay that you want to cancel your order. As long as the order has not been dispatched, you can always cancel the order.
Just contact our support team with your order information such as your order number, name and full address. Then they will help you out right away.
Have a great day!
Best regards
Victor // CoolSnow
Habe Anfang Juni meine stand up paddles…
Habe Anfang Juni meine stand up paddles bestellt und bezahlt, bis dato sind noch keine stand up paddles bei mir geliefert worden.
Beim Support nachgefragt wie der Status meiner Bestellung aussieht und dann auf einmal die. Meldung bei Klarna ist nie eine Zahlung bei cool snow eingelangt obwohl ich von meiner Bank und von der Klarna Bank eine Buchungsbestätigung bekommen habe. Buchungsbestätigung und Bestellbestätigung an den Support geschickt und dann war Funk Stille vom cool snow Support
Entweder ich bekomme mein gled zurück oder ich bekomme meine stand up. Paddles oder ich wende mich an den Konsumentenschutz und werde weitere rechtliche Schritte einleiten. BETRUG sondergleichen
Lg Stefan der auf die Bestellung Order CSAT2543 wartet
12 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hello
Regarding Klarna, we have stopped our collaboration with Klarna. Therefore Klarna has taken over all our cases and undispacthed orders.
They have cancelled all undispatched order, and therefore you have to contact Klarna regarding your refund.
If you wish to make your order again, you can contact our customer service for a discount code that knocks 10% of the entire order!
We hope to see you in our shop again soon!
Have a nice day :-)
Victor//CoolSnow
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! AWFUL AFTER WAITNG OVER 3 MONTHS FOR OUR PADDLEBOARDS. I AM NOW BEING HASSLED BY CREDITORS DUE TO SHIPPING COSTS. BECAUSE COOL SNOW SENT MY ORDER IN TWO SEPERATE ORDERS IT WAS PROCESSED TWICE! FOR ONE ORDER! I ENDED UP WITH A BILL FOR £125+ AND COULD NOT GET ANY AFTER SALES SUPPORT OR INFORMATION ON THIS. I PAID IT AND HAVE SINCE BEEN HASSLED BY A DEBT COLLECTION AGENCY LOOKING FOR THE MONEY! TURNS OUT I PAID TOO MUCH FOR THEIR ERROR IN THE 1ST PLACE, BUT I CANNOT GET REFUNDED! AWFUL COMPANY, I WAS TOLD THIS IS HAPPENING TO LOTS OF PEOPLE BUYING FROM THIS COMPANY! DO NOT BUY!
11 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi
We are a Danish webshop with warehouse in Denmark, from where we send all our packages.
When you shop at CoolSnow, you shop with CoolSnow ApS. All prices are exclusive of VAT. Since CoolSnow ApS is a Danish company, you risk having to pay a customs fee and VAT at import.
I also refer to our terms and conditions.
Have a great day!
Best regards
Victor // CoolSnow
CSUK-1041
CSUK-1041 - if only there was a 0 star option.
I placed an ordered on 20th September 2021. Its now the 11th of November and I still haven't received my Order. I've emailed them on several occasion and had no real response other then my order is on its way and will be deliver in 5-7 business days, its been well over 40 business days. I feel like £410 out of pocket and I don't think I will see this money or my order any time soon. Please advise how I can take action against this company as I feel so powerless to know what to do anything about this, considering the company is based in Denmark.
11 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
I apologize for the extended response time, we have simply been overwhelmed by the high demand for our products - we are working on the case and will be back on track soon.
I can assure you that you will get your money back!
I would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else.
Have a great day! :-)
Victor//CoolSnow
Betrug
Betrug! Ich habe kein Produkt (SUP) geliefert bekommen. Zunächst wurde eine Lieferung an einen nicht mehr existierenden DPD Punkt angegeben. Auch nach mehrfachem Mahnen keine Rückantwort geschweige denn Rückerstattung.
11 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi Josua,
With the information I have from this review, I can not find you in our sytem. So If you haven’t already, please contact our support team, so we can have this sorted as soon as possible - we are ready to help.
Have a great day!
Best regards
Victor // CoolSnow
Avoid this company
I have already written a review near the end of October. I got a very weak response to my review from victor . Does he even exist. Now nearly 3 weeks on from my review and 4 months from my order I still haven't heard anything. Have rang and emailed loads of times . The worst company I have ever dealt with . Please avoid ordering from this company .
10 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi Jo,
We've answered every email from then, please feel free to send us another email - so we can resolve this issue!
Have a great day! :-)
Victor//CoolSnow
We have received a damaged leaking…
We have received a damaged leaking paddleboard that is not repairable using the toolkit as suggested by cools now. We have now been requesting a refund for almost 2 months. We have now reached a point where they are offering pathetic 10% discounts or a free life jacket. Disgusting. It’s broken. Literally broken. We have given them till the end of the week to process or agree to process our refund, if not we will be opening up a dispute with our bank and requesting a charge back. The level of avoidance to right their obvious wrong as well as their poor customer service is shocking in this day and age. DO NOT USE THIS COMPANY AT ALL COSTS.
Ignore their response below. They still haven’t refunded us and we are now pursuing our refund via small claims court and citizens advice. Disgusting people.
9 de novembro de 2021
Opinião espontânea
Resposta da CoolSnow
Hi!
Due to issues with our payment provider, we need to refund your money manually via bank transfer. Unfortunately, this is a more delicate process, but I can assure you that you will get your money back!
I would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else.
I can see we have not received your account information to make a bank transfer - Therefore, please contact us by email with this info, and then I will make sure to follow through.
Looking forward to hearing from you by email as soon as possible so we can get this matter resolved.
Have a good day!
Yours sincerely
Victor // CoolSnow
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