CoolSnow Opiniões 5011

Om det hade gått att sätta mindre än en stjärna hade jag gjort det. Handla inte från detta blufföretag.

Ordered a paddle board in August for my partners birthday, 3 weeks after I received the board I get a letter from fedex stating I had to paid a duty charge of £75! This is considered the customers problem and not something that CoolSnow should factor in!!!!

Worst Experience with a Company. I will never order anything at this company again. Everything they promise on the website they can't keep. No delivery cost - not at all - fast delivery- not at all - right product - not at all - the support teams answer in 24 hours (now with a notice for 7 days) - not at all (not even 7 days) - phone nummer - not in use?? like a company, which can't be trust. The answer maschine says it's because of the pandemic- well we are all in a pandemic, but the rest of us can still take phone calls from customers, even from home. This company own me a response since two months, but I can't get in contact with them. not with mails, nor phone. I try every week - hopeless. I really can't recommend a company like that.

CSDK 20473
Efter utallige henvendelser siden ultimo juli har jeg endnu ikke modtaget mine penge som i skylder mig og har lovet. Føler i har stjålet mine penge,

Dårligt service. Har returer SUP ca 12 uger siden, har skrev flere gang til kundeservice, men stadivæk igen svar og ikke fik mit penge tilbage.
Ordet nummer CSDK19717

Lang leveringstid.
Feil varer i forhold til bestillingen.
3 mnd etter beskjed om at riktig varer ville bli levert innen 2-4 virkedager så har jeg fremdeles ikke hørt noe.
Toll er heller ikke inkludert som de jo også opplyser om, men alt dette sum sumarum gjør til at det er like greit å bestille fra en Norsk nettbutikk.

In augustus 2 supboards besteld. Al van andere klanten gehoord dat de levering erg lang op zich liet wachten dus daar hadden we ons al op voorbereid. 3 maal per mail contact gezocht, geen enkele reactie ontvangen. Uiteindelijk heb ik vandaag na 3 maanden dan de boards binnen gekregen. Wachten wordt beloond…. Geld terugvragen is moeilijker begrijp ik uit de overige reacties. De kwaliteit van de boards is erg goed!

Terrible!
Ordered a paddle board early august and paid for express shipping. Cancelled the order as it was for a holiday. It just arrived today nearly 4 months later. No response on e-mail even though I’ve contacted them multiple times regarding refund.
Don’t order from this company.

Har fortfarande inte fått mina varor som jag beställde i juli. Dom svarar inte när man kontaktar dom. Riktiga skojare så akta er för dom

Bought a board from Coolsnow late September and the confirmation email said it would be sent to me in the 4th week of October and that it would take a week to get to me. I still do not have it and have had no email to confirm dispatch.

I have emailed loads of times and only had one generic response which did not answer my question. I want to know where my board is?!

No phone lines are open due to “COVID” but we’ve all been working from home for over a year and companies still keep the phone lines open.

I need to know where my board is asap. Otherwise I will be contacting my bank as this is fraud.

I know your boards are great quality which is why I was happy to wait over a month to receive it but this is just ridiculous and the lack of communication is appalling.

Ordered 2 pairs of LYON kite paddleboard in june 2021. Receiver 2 totaly different Oves, without any kind of”brand”, more than it was from Coolsnow. Called them, no active phone-number. I’ve made several reclaims och emailen them severalbtimes but they do not answer. So I’m sorry to say;
Don’t shop from Coolsnow. They are not to be trusted, and can’t be regarded as a serious company.

So, I originally ordered my cool surf paddle boards in august. They turned up November 16th. Now the issue I had was how long they have taken to turn up. The second issue I think people are aware of now is that you will have to pay an import export tax. I think coolsurf need to advertise this warning on their site. On the plus size the board and accessories are real good quality!
I’m happy with this purchase just a shame shipping takes so long.
So in summary go for it if you are prepared to receive a top quality product but don’t mind the wait and hidden import tax.
Thankyou for communication throughout.

Ordered paddle board 3 weeks ago, still no sign! My money has been taking out my account. Very very concerned about remarks on this sight. Sent several emails no answer! Telephone number for this company keeps going to answer machine. Am I getting this paddle board or money back! Answer ASAP or will be taking this further!

Vi købte et SUP board i juni 2021, ankomst først slut juli 2021, efter to gange i vandet, er noget af belægningen oven på boardet ved at løsne sig. Efter utallige forsøg på kontakt, er der stadig ikke kommet en aftale i ombytning aftale i hus.
Efter gennemlæsning af talrige utilfredse kunder, ønsker vi ikke at sende boardet retur, før vi har modtaget et nyt, dette er afvist.
Så har vi ikke hørt mere, trods flere henvendelser.

Aldrig har jeg oplevet så dårlig service og mangel på kommunikation til kunder, der har betalt mange penge for en vare med fejl og mangler.

Hej. Ang. Ordre CSDK20791
Så skal vi til det igen. Det eneste sted man får respons fra Coolsnow er når man skriver på Trustpilot.
Efter aftale om ombytning af forkert leverance d.7-9-2021 sker der ingenting. Efter indlæg på Trustpilot
d. 19-10-2021 , loves fra Coolsnow snarlig handling.
Derefter ingenting.
Eftersom man tilsyneladende kun kan kommunikere
med Coolsnow gennem Trustpilot, vil jeg så sige, at jeg hellere vil have pengene retur end tilsendt den korrekte vare.
Uden hilsen
Hans N. Brunsgaard

I ordered 2 Sup boards for myself and my daughter for her birthday in JULY (It is now November). When ordering, it stated that the boards would arrive 1 week later. I received ONE board 5 months later, and still waiting for the second board to arrive.
The total price I spent was 400 euro. I sent many emails to the company with not a single response, I called many times with no answer. The un-organization and lack of communication or response from the company is atrocious, upsetting and extremely frustrating.
Do not waste your time or money ordering anything from this company.

The company had several delays in the delivery and promised a partial refund but I still havn't gotten any money back. The products were also faulty and their customer service just keep stalling and asking for new pictures and video of the defects. Do not ever order anything from this company!!!! It is not a serious company!!!

Hi,

How many lame excuses can coolsnow, a proud Danish scam company come up with?

It's more or less only excuses.

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Hi,

Please use another payment system for refund. It clearly doesn't work. In same line as other functions under the coolsnow company.

8. nov. 2021
Hi!

Unfortunately, this is a more delicate process than that, but I can assure you that you will get your money back!

I would like to emphasize that we are certainly not trying to cheat or scam neither you nor anyone else.

We appreciate and thank you for your patience!

Have a great day! :-)
Victor//CoolSnow
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Svar fra CoolSnow

14. okt. 2021

Hello

We have tried refunding you many times but our payment systems are not cooperating at the moment. I am sorry for this inconvenience, we are doing our best and hopefully your refund will be with you soon!

Have a nice day!
Best Regards Anna//CoolSnow

Refund CoolSnow

Hi, please look into where this refund has been sent. I can't see that anything has been sent to me. CSNO10538
Sturla

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Hi Sturla

I can see now in the notes of your order, that your refund was put in motion 16/9. If it isn't already, you should receive it very soon.

Have a great day! :-)
Victor//CoolSnow

Refund CoolSnow

Hi,
The packaged has arrived at HJBJERG. Please look into the refund.

Delivered
Friday, September 10, 2021 at 8:48 am
Signed for by: O.OLIWER

Endre
Svar fra CoolSnow

Har ikke modtaget min betalte sweetdeal på 1075kr d. 16/10-21 på en to personers kajak.
Har prøvet at ringe, men der er blot telefonsvarer . Har sendt mail til deres kundeservice, men har fortsat ikke hørt noget

Jeg købte to SUP's op mod jul sidste år. Da det ene board fik en utæthed for en måned siden, kontaktede jeg Coolsnow. Hjælpen fra serviceafdelingen var hurtig og næsten bedre end man kunne forvente og nu har jeg uden beregning modtaget et nyt SUP. Det er "totalt i orden"!