Second coop bought. Well made and didn't take much to put it together. Sturdy and functional. Very quick delivery within days but courier needs to learn geography. Not everywhere north of Perth is... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ordering was an easy and quick experience..but that's all I can say at present as I'm awaiting delivery of purchase..so I can't comment on quality etc. However it's a bit disappointing that reading ot... Ver mais
A empresa respondeu
Delivery was fast (though not on the day specified), and the hutch looks good. However, the metal run was very difficult to put together, doesn't look good as the chicken wire hang down between fra... Ver mais
A empresa respondeu
The products I received felt incredibly poor in quality and completely misrepresented. The XL rabbit hutch was a disappointment; the wood was so soft it seemed almost like balsa, and the MDF sections... Ver mais
A empresa respondeu
Informações de contacto
The Old Ta Centre, Territorial Street, TS3 8DR, Middlesbrough, Reino Unido
- 0800 061 4824
- admin@coopsandhutches.co.uk
- coopsandhutches.co.uk
3,6
Aceitável
177 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The products I received felt incredibly…
The products I received felt incredibly poor in quality and completely misrepresented. The XL rabbit hutch was a disappointment; the wood was so soft it seemed almost like balsa, and the MDF sections were flimsy and unstable. It sways from side to side and feels unsafe for use. The "2x3m walk-in cage with fox-proof upgrade" was sent with basic chicken wire, not fox-proof mesh as advertised. When I raised the issue, I was told the upgrade wasn’t even available for that model. Additionally, poorly packaged tubes made assembly a frustrating ordeal. Overall, a waste of £400. I would absolutely not recommend this company.
1 de junho de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Gary,
Thank you for taking the time to leave your review.
We are very sorry to hear you feel disappointed with the quality of the products received and that the order has not met your expectations. We understand how frustrating this must have been, especially where there are concerns around the mesh supplied, product stability, and assembly process.
This is not the level of experience we want for our customers, and we would like the opportunity to look into this properly for you. We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk with your order details and any photos or videos of the issues raised.
Our team will review this and come back to you directly.
Kind regards,
Coops and Hutches
We ordered a chicken coop within…
We ordered a chicken coop within 24hours we had to cancel..
The company was very efficient and cancelled our order with a prompt service..no delays in their response and we had a full refund.
This took away the stress we felt having to cancel the order...
1 de junho de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Susan,
Thank you for your lovely review.
We are pleased to hear our team were able to process your cancellation quickly and provide a prompt refund, helping to make the situation less stressful for you.
We really appreciate your kind feedback and are glad we could assist efficiently.
Should you ever need any further assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
Fantastic little coop
Fantastic little coop, I purchased a coop in the sale, for unconventional use to house 2 rescue pigeons , I wanted it safe from rodents and solid construction. I was nervous as after I’d ordered I read some reviews regarding the quality of the wood and complicated instructions , ignore them ! The wood is thick the coop very well made and I put it up alone in an hour , the instructions were easy to follow just trust the process! I’m very happy with my purchase I believe it will last ten times as longer than a cheaper version. Ignore the bad reviews check the size and take your time putting it together and you won’t be disappointed.
29 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Lucy,
Thank you for your fantastic review.
We are so pleased to hear the coop is working well for your rescue pigeons and that you found it solid, well made, and straightforward to assemble. It is great to know you felt confident with the quality once it arrived and that the instructions were easy to follow.
We really appreciate you taking the time to share such helpful feedback for other customers.
Should you ever need any assistance, we are always happy to help. You can email us at admin@coopsandhutches.co.uk.
Kind regards,
Coops and Hutches
I love the look of the hutch
I love the look of the hutch. It is very roomy for my two rabbits, who seem to be very happy in their new home.
I had a question for customer services, who replied quickly and very satisfactorily. I would certainly order from this company again.
29 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Colin,
Thank you for your lovely review.
We are really pleased to hear you love the look of the hutch and that your rabbits are happy in their new home. It is also great to hear our customer service team were able to assist you quickly and to your satisfaction.
We truly appreciate your feedback and would be delighted to welcome you back again in the future.
Kind regards,
Coops and Hutches
Great quality but arrived assembled incorrectly…
The delivery and quality of the product was very good but it was built incorrectly so we had to take the big door off as it was attached where the nesting box should have been. It created a bit of confusion and extra work and meant we had to take off other fixings too.
24 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Rebekah,
Thank you for your review and for your kind comments regarding the delivery and product quality.
We are sorry to hear the item arrived assembled incorrectly and that this caused confusion and extra work for you. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We are always willing to assist with a resolution if needed, so please email us at admin@coopsandhutches.co.uk and our team will be happy to help.
Kind regards,
Coops and Hutches
Amazing next day delivery
Amazing next day delivery, and pretty easy to assemble.
14 de maio de 2026
Opinião espontânea
Quite a few parts of the wood were…
Quite a few parts of the wood were chipped which was disappointing.
Was pretty easy to put together but the quality isn’t great for the price
15 de maio de 2026
Opinião espontânea
Easy build lacks quality
Just finished building, it went together easily, but quality and finish is lacking. I paid for additional thicker wire and protective coating, but it’s hard to tell if it has this, I can still see bare wood in areas. The run is held to the house with 4 small screws. Not sure how well this will hold if it is moved around the garden.
16 de maio de 2026
Opinião espontânea
Absolutely thrilled with the coop
Absolutely thrilled with the coop! Such great quality would recommend!!
11 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Joanne,
Thank you so much for your lovely review. We’re thrilled to hear you’re so happy with your coop and the quality of it.
Your recommendation really means a lot to us. Thank you for choosing Coops and Hutches.
Kind regards,
Coops and Hutches
Speak with the company first
Edit.... The company have now resolved my query/complaint. Satisfactory result.
EDITED**** The company have emailed me and we are trying to come to a resolution on this product****
Ordered the thumper hutch it took 8 days to arrive, both box's damaged, luckily the hutch wasnt. On paying to have it put together as I'm disabled parts missing. So flimsy and unstable. Will not be recommending this company or buying anything again. The bars on hutch are to far apart allowing rodents (if you have any near by to get in) total waste of nearly £200.
10 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Carmen,
Thank you for updating your review to reflect that we have been in contact with you.
We’re very sorry to hear about the issues you experienced with the delivery, missing parts, and your concerns around the hutch itself. This is certainly not the experience we want for any customer.
As discussed, our team is working with you directly to try and reach a fair resolution. Customer satisfaction is very important to us, and we appreciate you allowing us to look into this properly.
Kind regards,
Coops and Hutches
Easy to check out
Easy to check out. The courier emailed with updates. They left it in my specified safe place.
The coop is a little smaller than I expected but the build quality is good and it was easy to assemble.
6 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Claire,
Thank you for your review. We’re really pleased to hear the checkout process was easy, the courier kept you updated, and that your delivery was left safely as requested.
It’s also great to hear you’re happy with the build quality and found the coop easy to assemble. We appreciate your feedback regarding the size and hope your new coop serves you well.
Kind regards,
Coops and Hutches
From ordering to delivery
From ordering to delivery , it was smooth and easy process, communication with company was good , delivery fast , (great delivery man , bought the 2 heavy boxes round to the garage for me , I’d have struggled )
I haven’t opened them yet, as I’m not quite ready yet. But will update my review when I do ,
First off ..sort out pen .. clear up mess and lay foundations, get more chickens 🐓
6 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Cathie,
Thank you so much for your lovely review. We’re really pleased to hear the ordering and delivery process was smooth and easy, and that our delivery driver was able to help with the heavy boxes.
It sounds like you’ve got an exciting chicken project underway. We hope everything goes perfectly once you’re ready to open and set everything up, and we’d love to hear how you get on.
Kind regards,
Coops and Hutches
Gorgeous hut
Gorgeous hut, easy to assemble! We orderdd over a BH but they kept us informed via their whassap service and were really friendly and helpful! Would recommend their products and this company
6 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your hut and found it easy to assemble.
We really appreciate your patience over the bank holiday period, and it’s great to know our WhatsApp service kept you updated throughout. Thank you for recommending us, it means a lot.
Kind regards,
Coops and Hutches
Super quick delivery and easy to put…
Super quick delivery and easy to put together although seems quite small compared to photo on website
1 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Amy,
Thank you for your review. We’re really pleased to hear your delivery arrived quickly and that the product was easy to put together.
We’re sorry to hear it felt smaller than expected compared to the photos online. Customer satisfaction is very important to us, so please reach out to us at admin@coopsandhutches.co.uk
and our team will be happy to look into this with you and work towards a resolution.
Kind regards,
Coops and Hutches
VERY POOR QUALITY & OVERPRICED
Have now seen exactly the same product for £114, we paid £209 and that was with a discount. We received our chicken coop a couple of days ago, went to build it today and we are so disappointed with the quality of this product, it is made from the cheapest, flimsiest wood & wire, the bolts & hinges are dreadful, I would strongly advise NOT TO BUY these products! This product is not fit for purpose & certainly wouldn’t keep chickens safe.
2 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Dawn,
Thank you for your feedback. We’re really sorry to hear you feel disappointed with the quality of your chicken coop and that it has not met your expectations.
This is certainly not the experience we want any customer to have, and we would like the opportunity to look into this properly and work towards a resolution for you.
Please contact us directly at admin@coopsandhutches.co.uk
with your order details and any photos of the concerns raised, and our team will review this as a priority.
Customer satisfaction is very important to us, and we want to make sure this is resolved fairly.
Kind regards,
Coops and Hutches
Good design but let down by quality…
Good design but let down by quality control. I’m surprised at how flimsy and poorly constructed it is. The handles are also missing from the pack.
Not value for the money in my opinion.
1 de maio de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi,
Thank you for your feedback. We’re sorry to hear that you’re disappointed with the quality of the product and that handles were missing from your pack.
This is not the standard we aim to provide, and we would like the opportunity to put this right for you. Please contact us at admin@coopsandhutches.co.uk
with your order details and photos of the issue, and our team will look into this as a priority.
Customer satisfaction is very important to us, and we’ll do our best to work towards a fair resolution.
Kind regards,
Coops and Hutches
Great delivery
Great delivery
Really fantastic hoop
Thanks Tracey
20 de abril de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Tracey,
Thank you so much for your lovely review. We’re really pleased to hear you had a great delivery experience and that you’re happy with your hoop.
We really appreciate your support and hope you enjoy it.
Kind regards,
Coops and Hutches
Very happy customer
Quick delivery, easy to put up. Questions answered quickly on WhatsApp, a great experience all round
11 de abril de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Alexandra,
Thank you so much for your lovely review. We’re really pleased to hear you’re happy with your order and that delivery was quick and easy.
It’s also great to know our WhatsApp support team were able to answer your questions quickly. We really appreciate your feedback and your support.
Kind regards,
Coops and Hutches
Delivery / communication
The service would have been 5 star but the APC delivery let them down as they did not deliver to the correct address and came a day late . when contacting coop they could only apologise and gave the same comment APC did no one in and the delivery had an alterative delivery if no one in ( but i was in)
9 de abril de 2026
Opinião espontânea
Resposta da Coopsandhutches
Hi Mr Brown,
Thank you for your feedback. We’re pleased to hear the service itself was close to a 5 star experience, but we’re really sorry that the delivery issue with APC let the overall experience down.
We completely understand how frustrating it is when a delivery arrives late and is taken to the wrong address, especially when you were home and expecting it. While the courier process is partly outside of our direct control, we appreciate that it still reflects on the overall customer experience, and we’re sorry for the inconvenience caused.
We’ll make sure your comments are fed back so we can continue improving the delivery process moving forward.
Kind regards,
Coops and Hutches
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.