Copeland Yussuf Opiniões 53

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Compliments are extended to Copeland Yussuf and, in particular, David who carried out the inspection and valuation of our property recently. Time was scheduled and David kept us informed of time of a... Ver mais

Classificada 5 em 5 estrelas

Lois was our first point of contact, very clear at explaining the whole process, from booking the valuation to getting the actual report. Evaluation was carried out by David, very punctual and profess... Ver mais

Classificada 4 em 5 estrelas

The inspection bit itself was fine, and the valuation was in-line with what I expected from other sources, though a little on the low side. But I found they, like all others I contacted, made little e... Ver mais

Classificada 5 em 5 estrelas

I have used Copeland Yussuf a number of times over the past few years. I have always found them to be extremely professional. When phoning to make an appointment, staff are friendly and try their best... Ver mais

Informações sobre a empresa

  1. Auditor oficial

Escrito pela empresa

Our ever-growing team of Chartered Surveyors offer specialisation across a variety of areas including Valuation, Lease Extensions and Collective Enfranchisement, Party Wall matters as well as Level 2 building surveys. At Copeland Yussuf, we have local surveyors covering regions across the UK, all the while ensuring that we maintain the highest of standards for our customers.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 1 em 5 estrelas

Slow and can’t trust

Highly would NOT recommend. Firstly, if you are going to them for speed, don’t bother. They claimed to be they’d have a valuation report within 4-5 days and didn’t. Every time I chased I was told the person who was meant to write it was not at his desk. This delay of course had a knock on affect. When I asked to make a complaint I was ignored. I finally chased up and the bank valuation came in at a completely different price! (So don’t trust their valuation either!) I was told that I had to pay £120+VAT - so giving more money and causing more delays. When I FINALLY was allowed to push my complaint a little bit further than front of house the “partner” didn’t even know the complaint process he has written up. As a whole, i would day they are slow, non-responsive and can’t trust their valuation. Better to stick to another company who doesn’t make false promises, as you’ll end up paying more in the long term

1 de fevereiro de 2024
Opinião espontânea
logótipo da Copeland Yussuf

Resposta da Copeland Yussuf

Dear Samira,

As per the extensive telephone conversations you had with two members of staff yesterday, may we again make the polite point that our report was ready within five working days, however as per our terms and conditions, we had yet to receive payment and therefore were unable to issue the report.

Whilst discussed at great length yesterday, may we highlight to future readers that our invoice was issued via email on 19 December 2023 and our inspection took place on 09 January 2024. As of 18 January 2024, we were still awaiting payment whereby we sent a courtesy email (18 January 2024 at 16.36) advising that the report was ready to be issued but we had yet to receive payment. Once payment was received (26 January 2024 via BACS) the report was issued electronically the same day.

Regarding your comment that one of the Partners “didn’t even know the complaint handling process he has written up”, this is disputed completely. The conversation had was trying to politely ascertain what the complaint entailed mindful of the above timeframes regarding an absence of your payment.

Kind regards

Copeland Yussuf LLP

Classificada 5 em 5 estrelas

Professional and helpful company

Experienced and professional company. They dealt with a few points i raised in my house valuation report very swiftly and professionally. They talked through the findings is a constructive manner. Helped me to understand the process. Recommended and would use again.

8 de março de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Review of Copeland Yussuf

The inspection bit itself was fine, and the valuation was in-line with what I expected from other sources, though a little on the low side. But I found they, like all others I contacted, made little effort to answer my questions about their expertise in trying to win my business. I wanted them to prove they knew the local area, but they didn't seem bothered at all. Still, otherwise all good.

22 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Professional & Efficient

I used CY recently to carry out a full market valuation and couldn't be happier with their service. Polite, efficient, great communication and very professional with a well presented and accurate report. Highly recommended.

29 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Survey prior to selling

My surveyor Armen was polite, friendly and knowledgeable. Answered all my queries and produced the documents I required in a timely manner.

Thoroughly recommend.

12 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommended

Lois was our first point of contact, very clear at explaining the whole process, from booking the valuation to getting the actual report. Evaluation was carried out by David, very punctual and professional. After he had done his things he took his time to answer all our questions. The report came through within a week as promised. Great experience from start to finish!

25 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Professional service…

I have used Copeland Yussuf a number of times over the past few years. I have always found them to be extremely professional. When phoning to make an appointment, staff are friendly and try their best to be accommodating of dates and times. Valuations are completed on time and the report is issued within the agreed timeframe. I would highly recommend Copeland Yussuf.

15 de janeiro de 2024
Opinião espontânea

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