Coplus Opiniões 395

Resposta da Coplus

Há 6 dias

Thank you for your kind words – it’s great to hear you had such a positive experience with Aaron.

We’re really pleased he came across as genuine and provided excellent customer service, as that’s exactly what we aim for. We’ve reached out to you for a little more detail so we can make sure Aaron receives the specific recognition he deserves.

Thanks again for taking the time to share your feedback – it really means a lot.

Resposta da Coplus

26/03/2026

Thank you so much for your kind review and for choosing Coplus again – it really means a lot to us.

We’re delighted to hear everything went smoothly, from your initial call through to getting you back on the road so quickly. Losing your keys is never ideal, so it’s great to know the process felt straightforward and efficient for you.

I’ll be sure to pass your lovely feedback on to Sean as well – he’ll be really pleased to hear he made such a positive impression.

Thanks again for taking the time to share your experience, we really appreciate it.

Resposta da Coplus

20/03/2026

Thank you so much for your lovely feedback!

We’re really pleased to hear you were happy with the service and that everything was sorted so quickly for you. It’s great to know the technician got you back on the road in no time and made the experience a positive one.

We’ll be sure to pass your kind comments on to them, they’ll really appreciate it.

Thanks again for taking the time to share your experience!

Resposta da Coplus

13/03/2026

Thank you for your review. We’re really pleased to hear that the locksmith arrived promptly, kept you updated on the way, and was able to get you back on the road quickly.

Thank you again for taking the time to share your experience, and we’re very glad we could help.

Resposta da Coplus

9/03/2026

Thank you for taking the time to leave your review. We're really pleased to hear that the engineer kept you updated with a call ahead of arrival and that everything was handled in a friendly, efficient and quick manner.

It's great to know your new key is working well and that the whole process went smoothly for you.

Resposta da Coplus

3/03/2026

Thank you for taking the time to leave a review.

We’re really pleased to hear you found the service professional and prompt, that’s exactly the standard we aim to deliver on every interaction.

Your feedback is genuinely appreciated and will be shared with the team.

Resposta da Coplus

22/12/2025

Thank you for taking the time to share your feedback. We’re sorry to hear how frustrating this experience felt, especially in a stressful situation like losing your car keys.

Lost key cases do need to be handled carefully, as security is a key priority for us. When you contacted us just before midday on 20 December, we needed to confirm cover with the insurer before proceeding, as your policy had only been taken out on 15 December and the information had not yet fully transferred to our systems.

Once cover was confirmed, an appointment was arranged for the 22nd by 3pm that same afternoon. We appreciate that the initial uncertainty caused frustration, and we’re sorry that we weren’t able to give immediate confirmation during the first call.

Resposta da Coplus

28/11/2025

Thank you for providing the additional information allowing me to review your case.

We’ve looked into your claim, and I can confirm it was declined because the issue reported wasn’t caused by accidental damage. You advised that the key hadn’t been dropped, crushed, exposed to water, or physically damaged in any way. You also advised that both the main and spare key were affected, this strongly suggests a fault with the vehicle’s immobiliser or locking system rather than a problem with the keys themselves.

Our Key Cover is designed to protect against accidental damage, theft or loss of insured keys. Unfortunately, mechanical or electronic faults with the vehicle aren’t something the policy can cover, and we want to be transparent about that.

That said, we genuinely want to help where we can. If you’d like us to review anything further or talk through the decision in more detail, please contact our Quality Assurance team and we’ll be happy to go through it with you. qualityteam@coplus.co.uk

Resposta da Coplus

18/11/2025

Thank you so much for taking the time to share this lovely feedback 🙌

We’re really pleased to hear everything went smoothly for you from first contact right through to resolving the issue with your key. The team will be delighted to know their clear explanations and attention to detail made things feel straightforward and stress-free.

We truly appreciate your recommendation and the trust you placed in us – it means a lot.
If you ever need us again in the future, we’re here to help. 🌟

Resposta da Coplus

13/11/2025

Thank you so much for your lovely feedback. We're really glad everything went smoothly for you from the first call through to the engineer visit. I’ll make sure the team see your kind words. Thanks again for taking the time to share your experience.

Resposta da Coplus

7/11/2025

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear everything went smoothly for you, from the first call through to Ashley getting your key sorted at work. We’ll make sure your feedback is passed on to the team — it’ll mean a lot to them.

Resposta da Coplus

Actualizada a 20/10/2025

Thank you for sharing your feedback. We’re sorry that your experience didn’t go as smoothly as hoped initially, and we really appreciate you working with our team to review your claim in detail.

Following further discussions and the additional information you provided, our quality assurance team was able to complete their review and bring your claim to a positive resolution. We’re pleased this has now been settled to your satisfaction.

Thank you again for your patience and cooperation throughout the process — it’s always our goal to reach a fair and transparent outcome for every customer.

Update: We’re disappointed to hear that you remain dissatisfied with the outcome. Our team spent time reviewing your case in detail and walking you through the steps required to ensure your claim could be considered under the terms of the policy.

While we always aim to find a fair solution for every customer, we also have to uphold the basic safeguarding requirements that are in place to protect all policyholders. In this instance, we’ve done everything possible within those boundaries to assist you and reach a fair conclusion.

We appreciate the time you’ve taken to engage with us throughout the process and are genuinely sorry that you still feel disappointed with the final outcome.

Resposta da Coplus

2/09/2025

Thank you so much for your incredible review!

We’re thrilled to hear about your positive experience with Aaron on our Out of Hours line. It’s fantastic to know he was able to support you professionally and make a stressful situation a bit lighter with his friendly approach. Aaron truly is a valued member of our team and we will pass on your feedback :)

Resposta da Coplus

18/08/2025

Thank you for your kind feedback. We’re really pleased to hear you found our service professional and communication clear. It’s great to know we could provide a quick turnaround for you.

Resposta da Coplus

11/08/2025

Thank you for your lovely feedback! We’re so pleased we could get everything sorted quickly for you, even after such an easy mistake to make. I’ll make sure your kind words are passed on to the locksmith who helped – it will mean a lot to them.

Resposta da Coplus

8/08/2025

Thank you so much for your kind words! We're delighted to hear that Zak took such great care of you and that the whole process—from your initial call to getting your keys replaced—was smooth and positive.

We really appreciate the recommendation, and it means a lot to know you'd choose us again in the future.

Resposta da Coplus

8/08/2025

Thank you for your feedback! We're really pleased to hear that you had a great experience with our team after being referred by your insurer.

Resposta da Coplus

7/08/2025

Thanks so much for the great review! It sounds like your car didn’t make things easy, but we’re really pleased our locksmith worked his magic and got everything sorted for you.

We’ll make sure your feedback is passed on to the team – they’ll be thrilled to hear it.

Resposta da Coplus

7/08/2025

Thank you for your kind words! We’re so pleased to hear the process felt smooth and stress-free for you. Our team works hard to make things as straightforward as possible, so it’s great to know that came through.

We really appreciate you taking the time to share your experience.

Resposta da Coplus

4/08/2025

Thank you so much for your kind words! We're really pleased to hear that the process was smooth and that you felt supported throughout. Losing your only car key is stressful enough, so we're glad we could get you back on the road quickly. We'll make sure to pass on your feedback to the locksmith team. :)