I am updating my review to reflect the support I’ve received since my initial post. It turns out the first call was affected by a major technical issue with the phone line, which caused a lot of con... Ver mais
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Kerryanne has a very calm demeanor which calmed me down after a triggering accident. I feel better and supported. She is a real asset to your company.
A empresa respondeu
Karen was really patient and and understanding when I was going backwards and forwards with what happened during my accident. She had to change the details a few times as the accident happened so quic... Ver mais
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They were all good communicators - polite, helpful and patient and the follow up after repair was good. Chloe Gamez looked after me well. Thank you.
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Informações sobre a empresa
Sobre Lemonaid Motor Legal Ltd
Escrito pela empresa
Our Mission
We believe in directly energising and impacting an insurer partner proposition to their policyholders through driving a forward-thinking end-to-end motor claims solution. That’s why we trust in harnessing market-leading technologies and applying a human approach to continuously develop and deliver seamless, best-in-class service to drive results, retention, and renewals for our business partners.
Escrito pela empresa
- We are committed to delivering the 5* service we believe our clients deserve.
- We understand that being involved in a road traffic accident can be stressful and overwhelming. Our dedicated staff are here to monitor and manage your claim, efficiently and effectively so you don't have to.
Informações de contacto
Unit A06 Magna 34 Business Park, S60 1FG, Rotherham, Reino Unido
- 02038790727
- info@lemonaid.legal
- lemonaid.legal
Seamless end to end claims management.
4,8
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Karen was lovely some problems with the…
Karen was lovely some problems with the updated IT system though so couldn’t be transferred
14 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Kevin,
Thank you so much for leaving Karen such a lovely review, this will make her day. We are sorry to hear there was an issue getting you transferred and our IT team has been made aware.
Many Thanks,
Lemonaid Motor Legal Ltd.
Thank your much for help CHERRY..
13 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Farhad,
We really appreciate this wonderful review for Cherry and we are so glad to see that Cherry was able to help you get started with making a claim by giving you the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Cherry was brilliant
Cherry was brilliant, helped me through using the link and uploading photos for the claim. Made the experience very easy
13 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Kerry,
Thank you for this lovely review for Cherry , its so nice to see that she was able to make the process of starting a claim as easy as possible for you.
Many thanks,
Lemonaid Motor Legal Ltd.
Excellent service
Excellent service, very clear polite and friendly experience thankyou , regards mr O’Brien.
13 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Tom,
Thank you so much for your wonderful review. We are glad to see that Cherry was able to provide you with the 5* service we pride ourselves on.
Thanks,
Lemonaid Motor Legal Ltd.
Amazing customer experience
Kerryanne has a very calm demeanor which calmed me down after a triggering accident. I feel better and supported. She is a real asset to your company.
11 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Niloufar,
Thank you so much for this lovely review. We understand how stressful being involved in a incident can be and that having to go over the claim details can sometimes be triggering. We are so glad to see that Kerryanne was able to provide you with the support and reassurance you needed.
Thanks
Lemonaid Motor Legal Ltd.
Yes it was a good experience very…
Yes it was a good experience very professionally handled my need.
Thank you
10 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Huseyin
Thank you for taking the time to leave this lovely review for Karen, it will make her day to know she provided you with the great service you deserve.
Lemonaid Motor Legal Ltd.
They were all good communicators
They were all good communicators - polite, helpful and patient and the follow up after repair was good. Chloe Gamez looked after me well. Thank you.
2 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Yasmin
Thank you for sharing your experience with us, Chloe will be thrilled to hear she provided fantastic service and managed your claim quickly and efficiently!
Lemonaid Motor Legal Ltd.
Satisfied customer
Very quick and efficient,kept me informed regularly,the garage did a brilliant job. Well done to everyone involved.
Many thanks
8 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Keith,
Our team understand how stressful being involved in an accident is, and how daunting the claim process can seem so we are pleased to hear the team managed your claim professionally. Your feedback has been shared with the team and they are delighted.
Thank you, Lemonaid Motor Legal Ltd.
Great professional recovery by Evelyn and Richard
I am updating my review to reflect the support I’ve received since my initial post. It turns out the first call was affected by a major technical issue with the phone line, which caused a lot of confusion.
Since then, Evelyn Ketels and Richard Williams have been incredibly proactive and professional. They reached out via email, explained everything clearly, and Evelyn is now personally overseeing my claim. I’m very impressed with how quickly they moved to fix the situation and the transparency they’ve shown. I now feel I’m in very good hands.
7 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi George
Thank you so much for your updated review, we are so pleased to see we have been able to provide you with the clarity and reassurance you required. We look forward to continuing to assist you with your claim.
Many thanks, Lemonaid Motor Legal Ltd.
Resposta da Lemonaid Motor Legal Ltd
Hi Istvan,
Thank you so much for leaving such a lovely review about Kerry Anne's service. She will be so pleased to hear she was able to provide the 5* service Lemonaid Motor Legal Ltd prides itself upon.
Many Thanks,
Lemonaid Motor Legal Ltd.
Resposta da Lemonaid Motor Legal Ltd
Hi Rosemary,
Thank you for taking the time to leave us some great feedback about the service you received. It's wonderful to see that our handlers were able to help you and guide you through the claims process with patience and support.
Thanks,
Lemonaid Motor Legal Ltd.
Except service helped me through a…car accident x
Except service helped me through a confusing time
4 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Rachael,
Thank you so much for leaving some amazing feedback for Kerry Anne. We understand that being involved in an accident can be very stressful and upsetting and we always aim to make it that little bit easier. It's great to see that Kerry Anne was able to do this for you.
Many Thanks, Lemonaid Motor Legal Ltd.
Brilliant service provided by Jordan…
Brilliant service provided by Jordan who took me through stressful process of my claim. Thank you! 5*
2 de abril de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Aleksandra,
Thank you so much for taking the time to leave Jordan such great feedback. He will be so pleased to hear that he was able to make a stressful situation that little bit easier for you. We will make sure this review is shared with him and the entire team.
Thanks so much,
Lemonaid Motor Legal Ltd.
I had a very poor experience with…
I had a very poor experience with Lemonaid Motor Legal following a non-fault accident, and I would strongly caution others.
From the outset, Lemonaid positioned themselves as the company handling my claim, yet in reality they outsourced almost every part of the process. My claim was passed to Invicta Fleet Limited for hire and assessment, who then outsourced the engineering assessment to Laird Assessors Limited. This created a fragmented process with no clear accountability.
The biggest issue was the valuation of my vehicle. Despite clearly explaining that my Ford Mondeo Titanium 2.0 180PS was a high-spec model, the engineer valued it using lower-spec Zetec manual examples, which are not comparable. I provided a full Ford build sheet and supporting evidence, as well as an Autotrader dealer valuation of over £6,000, yet the valuation remained at under £4,000.
What was most frustrating was Lemonaid’s position that they “could not control” how the engineers assessed the vehicle. This effectively felt like they were outsourcing not just the work, but also accountability. As the company managing my claim, they relied on the engineer’s report, but refused to take responsibility for its accuracy.
In addition, a safety-critical loss (replacement of a baby car seat following the accident) was not properly addressed.
Overall, the experience felt disjointed, dismissive, and lacking in accountability. As a non-fault customer, I expected a company acting on my behalf to challenge incorrect valuations and manage the process properly — not pass responsibility between multiple third parties.
I have completed the formal complaint procedure and now referred to the ombudsman. I will update with the outcome.
19 de janeiro de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Good morning, Mr Karim,
Thank you for taking the time to share your feedback.
Your concerns have been carefully reviewed by our Complaints Team, and a formal response has been issued outlining the steps taken and the outcome of your valuation query.
We can confirm that your separate claim relating to the car seat remains in progress, and a member of our team will be in contact shortly to provide an update.
Kind regards,
Lemonaid Motor Legal Ltd.
Absolutely superb service from the very…
Absolutely superb service from the very beginning, the communication, the explanation of the process and step by step guidance, more than impressed!
31 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Maddie,
Thank you so much for this wonderful review. We always aim to provide a 5* service and we are so pleased to see this is exactly what you have received. Your feedback has been shared with the entire team.
Thanks,
Lemonaid Motor Legal Ltd.
Very helpful and I pleased with the…
Very helpful and I pleased with the service
31 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Mr Besim,
Thank you for taking the time to share your experience with us! We are pleased to hear that the team were able to support you and were able to provide you with the 5* service we pride ourselves on.
Lemonaid Motor Legal Ltd.
Kerry was very helpful throughout our…
Kerry was very helpful throughout our call in this stressful time. Thank you!
30 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Gulajan,
Thank you for this lovely review, Kerry will be thrilled to hear she was able to support you through this stressful time!
Lemonaid Motor Legal Ltd.
I’m only given five star because of…Reshma
I’m only given five star because of Reshma she was very helpful
27 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Mr Miah,
Thank you for taking the time to leave a review for Rashma , she is absolutely over the moon to receive your kind words.
Thanks
Lemonaid Motor Legal Ltd.
Very helpful Rashma was very sweet
Very helpful Rashma was very sweet
27 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Mr Sinclair,
It's lovely to see that you have had such a great experience with Rashma and we will be sure to share your review with her. It will make her day!
Many thanks,
Lemonaid Motor Legal Ltd.
I am a litte deaf
I am a little. bi deaf and Keely was extremely polite, patient and kept me up to date with what was happening l, as it was quite a long phone call
She made me comfortably aware of what was happening
Good for her
25 de março de 2026
Opinião espontânea
Resposta da Lemonaid Motor Legal Ltd
Hi Mr Rubin
Thank you for your lovely review. We’re delighted to hear that Keely was able to comfortably guide you through making a claim. Providing helpful and supportive service is very important to us, so it’s wonderful to know this was your experience.
Lemonaid Motor Legal Ltd.
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