Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... Ver mais
A empresa respondeu
I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... Ver mais
A empresa respondeu
Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Informações de contacto
Bentinck Street, BL4 7EP, Reino Unido
- cuddle@cosatto.com
- cosatto.ie
4,4
Excelente
433 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Order and delivery was fast and easy
Order and delivery was fast and easy , I like their products as they give a happy feel , instead of the usual plain black grey or blue in the children's booster seats
14 de agosto de 2025
Resposta da Cosatto Ireland
Josephine,
We're happy to hear that the order and delivery process was fast and easy for you. We're also glad you appreciate our products' cheerful designs, which offer a fun alternative to typical colors for children's booster seats.
Team Cosatto
Amazing Stroller
Ordered on a Tuesday, delivered on thursday morning. The stroller is amazing, so light and easy to push, folds down very easy and neatly. Getting lots of compliments already.
12 de agosto de 2025
Resposta da Cosatto Ireland
Joanne Rogers,
We're so happy to hear that you received your order quickly and are finding the stroller so lightweight and easy to use! We appreciate you sharing your positive experience and thank you for the compliments!
Team Cosatto
This was the first time buying from…
This was the first time buying from COSATTO and I am really pleased with both the service from them as well as the ZOOMI car seat! My granddaughter absolutely loves the Pink seat! Would highly recommend COSATTO.
14 de julho de 2025
Resposta da Cosatto Ireland
Mrs Hilary Glynn,
We're happy to hear that you are pleased with our service and the car seat. It's great to know your granddaughter loves the pink seat! Thank you for recommending us.
Team Cosatto
Resposta da Cosatto Ireland
Jordan
Thank you for taking the time to leave your review, we are so pleased to hear your order arrived quickly
Team Cosatto
Ordered the stroller on Wednesday…
Ordered the stroller on Wednesday afternoon and it was here ( in Ireland) by Saturday. Excellent stroller quality we are very impressed. It was a bit of a risk ordering without seeing it but we weren't let down. It has a few added extras and the padding is nice and thick. Excellent stoller
24 de julho de 2025
Resposta da Cosatto Ireland
M Byrne,
We're happy to hear that the stroller arrived so quickly and in excellent condition! We appreciate you taking a chance by ordering without seeing it in person first. It's great to know you're impressed with the quality and added extras. Thanks for your positive feedback!
Team Cosatto
Resposta da Cosatto Ireland
Helen McK,
We're happy to hear that you had a fantastic, rapid, and seamless experience. Thank you for your positive feedback; we appreciate it.
Team Cosatto
Super fast shipping and high quality…
Super fast shipping and high quality products for great prices. We love our travel system and car seat!
17 de julho de 2025
Resposta da Cosatto Ireland
Serena,
We're happy to hear that you had a great experience with our fast shipping and high-quality products. We appreciate you sharing your positive feedback about your travel system and car seat!
Team Cosatto
Amazing
Love our woosh trail foxford hall, very sturdy& my son loves the patterns on the hood
17 de julho de 2025
Resposta da Cosatto Ireland
Katie Brennan,
We're happy to hear that your son loves the Woosh Trail Foxford Hall and its sturdy design, along with the hood patterns. Thank you for your positive feedback!
Team Cosatto
Good quality, fast delivery
7 de julho de 2025
Resposta da Cosatto Ireland
Anghel Andrei,
We're happy to hear that you received a good quality product with fast delivery. Thank you for your positive feedback!
Team Cosatto
Resposta da Cosatto Ireland
Tony,
We're happy to hear that you had a good experience with our product and quick delivery. We appreciate your perfect rating!
Team Cosatto
Easy to order and super fast delivery 👏
Easy to order and super fast delivery 👏
Love the buggy excellent quality.
My granddaughter will love the pink unicorns 😍😍😍
24 de junho de 2025
Resposta da Cosatto Ireland
Gladys Hand,
We're happy to hear that you found ordering easy and delivery fast! We're glad you love the buggy's excellent quality and that your granddaughter will love the pink unicorns.
Team Cosatto
Nice,solid chair
Purchasing the product was easy although there was a moment i was unsure if i had actualy bought it or not. It arrived in a few days, in a good condition and seems really nice and solid chair. Easy to fold and the bag is a good size for carrying it. We still haven't use it but seems it will be fine.
9 de junho de 2025
Resposta da Cosatto Ireland
Georgia,
We appreciate you sharing your experience. We're glad to hear that the chair arrived quickly and in good condition, and that you find it easy to fold and carry. We'll review the purchase process to ensure clarity for all customers. Thanks again!
Team Cosatto
Delivery was fast
Delivery was fast, great buggy so happy with it except the buttons on the hood for the rain cover makes it hard to button the rain cover on
17 de junho de 2025
Resposta da Cosatto Ireland
Lyndsay cleary,
We're happy to hear that the delivery was fast and you love the buggy! We appreciate your feedback regarding the rain cover buttons and will look into this.
Team Cosatto
360 Ultra Whisper, quality very poor
Quality of material very poor, leggings and swimsuits done from the similar material, very thin and silky easy to damage. Giggle 4 lollop was made from much more better material. Canape all bended, again no hard core plastic put inside, headrest lives gap for a neck that not safe for a babies, seat it self super heavy and difficult to carry, needed man's hands. Instruction book is worse than Ikea furniture manual, and there's no video included how to lower down the head rest, for customer care takes more than 20 hours to reply. If someone looking to lower down you have to pull string up in the same time push down, wich is most rediculous design. Buttons on the isofix base located not in easy position to reach. And forgot to add, poor stiching and color is much darker than on the pictures, Whisper on the pictures looks light cream, in reality its ercu grey-bege.
So very unpleased with a purchase. For that high price should be much more better made.
5 de junho de 2025
Resposta da Cosatto Ireland
Good morning,
Thank you for taking the time to share your feedback.
I can see that you contacted our Customer Service team on 7th June for assistance with adjusting the headrest. We responded on 8th June requesting confirmation of your car seat model in order to provide accurate guidance, but we’ve not received any further correspondence from you since.
All fitting instructions are included in the product manual, and there is a QR code on the car seat itself that links to quick fitting support. We also offer helpful product videos on our website.
All our products undergo thorough independent and in-house testing, as well as user testing, before being released to market.
We appreciate your feedback and thank you for bringing this to our attention. If you need any further assistance, please don’t hesitate to contact our Customer Service team. Full contact details can be found here: https://www.cosatto.com/pages/contact-us
Team Cosatto
Resposta da Cosatto Ireland
Rachel ,
We're happy to hear that you received great service and a quality product with fast delivery. Thank you for your positive feedback!
Team Cosatto
This brand is superb
This brand is superb! I love the prints and colours, and my baby love them too, their product are gorgeous and the customer support is really great, I would recommend to every parent. I have the travel system, car seat, compact stroller and I can genuinely say it have been my best purchases.
7 de maio de 2025
Resposta da Cosatto Ireland
Padraig,
Thank you for your kind words and glowing review! We are thrilled to hear that you and your baby are enjoying our products. We strive to create high-quality, stylish items that are both functional and safe, and it's wonderful to know that we've met your expectations. We appreciate your recommendation and are committed to providing excellent customer support.
Team Cosatto
Buyer beware
Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible with the baby seat. They might as well have shipped the buggy without the wheels. This leaves us disappointed, frustrated, out of pocket and confused as to where to go now. Their customer service phone lines are not available mid-week.
30 de abril de 2025
Opinião espontânea
Resposta da Cosatto Ireland
Update - We have had no response to the request for your details then we can look into this further, please contact our customer service team who will be more than happy to assist you further
Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’re disappointed, and we understand how frustrating this must be.
In order to investigate your concerns properly and resolve any issues as quickly as possible, we’ve requested your email address and order reference. Once we have these details, a member of our team will be able to look into your order in more depth and provide a clear update.
We do offer a variety of different bundle options, which sometimes include different contents. If you believe an item may be missing, we completely understand your concern and want to get this sorted for you as soon as we can.
Please rest assured that we’re here to help and will do everything we can to make things right.
Our Customer Service phone lines are closed on Wednesdays, however Live chat and email are still available on a Wednesday
Thank you again for reaching out.
Team Cosatto
It was just fantastic the stroller is…
It was just fantastic the stroller is lovely exactly what I needed arrived on time with no hassle
25 de abril de 2025
Resposta da Cosatto Ireland
Thank you for taking the time to leave some feedback for us. We are pleased to hear that you are enjoying your stroller and had a smooth experience with your delivery. Team Cosatto
Highly recommend this travel buggy
Highly recommend this travel buggy. Absolutely delighted with it. Its so sturdy and folds up very neat. The farm style I picked is Absolutely beautiful. Comes with footmuff, rain cover and cup holder.
10 de abril de 2025
Resposta da Cosatto Ireland
We're thrilled to hear you're delighted with your new travel buggy! It sounds like you've found the perfect fit for your needs. We're so glad you appreciate its sturdiness, compact fold, and stylish design. We hope you enjoy many happy adventures with your new travel companion.
Absolutely fantastic feeding high…
Absolutely fantastic feeding high chair. Love it!!! Great safety, design, features and cost point.
7 de abril de 2025
Resposta da Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you're enjoying the feeding high chair. It's wonderful to know that you find it safe, well-designed, and a great value. We appreciate your feedback and are happy to hear you're having a positive experience.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.