Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
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Leia as opiniões dos outros
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... Ver mais
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I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... Ver mais
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Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Informações de contacto
Bentinck Street, BL4 7EP, Reino Unido
- cuddle@cosatto.com
- cosatto.ie
4,4
Excelente
433 opiniões
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Awful customer service,when you ring…
Awful customer service,when you ring phone number that is on the webiste,a machine answers and it says that the phoneline is closed and I am ringing at 9:54am,so they should be open at that time.Can't register the stroller I bought,the website keeps loading.Tried to do that on my phone and on my computer,the same result.Can't register it.Emailed customer service,no reply since.Just awful.Wouldn't recommend to anyone to deal with them.
9 de abril de 2025
Opinião espontânea
Resposta da Cosatto Ireland
Hi Daniela, Our phone lines are open Monday, Tuesday and Thursday 9am-4pm and on a Friday 9am-3:30pm. I have requested some information from you and I can help register your product
The product has everything needed for my little family
The product has everything needed for my two children brilliant it goes upto 25 kg as I have a 2 year old and a 5 months old n they switch as have carrier for the baby and all other companie do only to 15/20 kg it has bar,rain cover,foot moof,cup holder and beautiful car designs as my eldest loves cars and my baby son probably will too the service was so quick I couldn’t believe how quick and neatly packed very easy to order all round amazing and so got it at a good price as was waiting as with all baby stuff 279 was just too expensive for a light buggy but the discount to 200 made it brilliant and now we have our beautiful lightweight buggy and I don’t drive and use a bus bringing my eldest to school so really needed so thank you so much Cosatto please bring more deals my way as I love your products
3 de abril de 2025
Resposta da Cosatto Ireland
We are thrilled to hear about your positive experience with our product! It sounds like you've found the perfect lightweight buggy for your family, and we're so happy it meets all your needs. We understand the importance of finding a stroller that can accommodate both your little ones and offers the features you need for your daily adventures.
We appreciate your kind words about our service and the quick delivery. We strive to provide a seamless and enjoyable shopping experience for our customers. Thank you for your feedback about our pricing and promotions. We're always looking for ways to make our products accessible to everyone, and we'll keep your suggestions in mind for future offers.
The product I received is Devine
The product I received is Devine, a bit of a mú up with the release date and delivery but was delivered before the amended date. Absolutely thrilled with the product for my first grandchild. Will be putting in car seat order when bigger one is needed.
16 de março de 2025
Resposta da Cosatto Ireland
We're so happy to hear you're thrilled with the product! It's wonderful that you're already planning for your grandchild's future needs. We appreciate your understanding regarding the delivery timeframe. We strive to provide the best possible experience for our customers, and we're glad you're satisfied.
Woosh 3 stroller
Ordered Woosh 3 stroller. It always takes at least 2-3 attempts to fold it, no matter how many times I practiced to master folding it, it never folds with first attempt. The most frustrating thing for me is the clamp that holds the back of the stroller. Every time when my child falls asleep and I want to release the back, the clamp gets stuck and I can’t ever regulate it. I have owned 2 different non cosatto strollers before and never had these kind of issues, and because of that I’m not happy with this stroller at all.
14 de março de 2025
Resposta da Cosatto Ireland
Hi Thank you for taking the time to leave your feedback
We are sorry to hear there are issues, can you please reach out to our Customer Service Team for more support - Please call us on – 01822 668 353 or via our live chat service on our website
Thank You
No answer from Customer Service
I've bought other products from Cosatto before but never had to reach out to customer service until this time. I've tried reaching out on my query a couple of times and 15 days later I'm still waiting to hear something back apart from an automated email that says my query was received.
10 de fevereiro de 2025
Resposta da Cosatto Ireland
Hi, Thank you for leaving your feedback
I can see the Customer Service team have sent over a couple of emails in response to your query
We have just sent a further one this morning with some further fitting information and a link to the fitting video
The car seat also has a QR code on the side of the seat to link directly to the fitting video
Thanks
Resposta da Cosatto Ireland
We appreciate your kind words and are thrilled to hear you found our product comfortable, practical, and easy to fit.
Less AI and more human interaction needed
Sent some questions re: one of their products and received an automated AI generated reply. Asked for clarification and received no reply.
21 de fevereiro de 2025
Resposta da Cosatto Ireland
Thank you Chris - sorry for the delay in responding to you - the email has now been responded too any questions please do let us know
Beautiful Stroller
From start to finish looking at the website which decides the item very well buying it and the delivery was so fast
18 de fevereiro de 2025
Resposta da Cosatto Ireland
Thank you for your kind words! We're thrilled to hear that you had a positive experience from browsing our website to receiving your order. We strive to make the shopping process as smooth and enjoyable as possible, so your feedback is truly appreciated.
Stroller came in 3 days so happy with…
Stroller came in 3 days so happy with it. So easy to assemble 👏
3 de fevereiro de 2025
Resposta da Cosatto Ireland
We're thrilled to hear you received your stroller so quickly and that you found it easy to assemble. We appreciate your positive feedback and hope you enjoy many happy outings with your little one.
The nicest buggy I’ve ever seen
The nicest buggy I’ve ever seen , so comfortable for our 12 month old granddaughter. The pattern on the fabric is so nice, very unisex. Also is ideal for flying as its cabin approved and a bargain at the sale price of €149! I highly recommend this buggy.
3 de fevereiro de 2025
Resposta da Cosatto Ireland
Thank you for your kind review! We're delighted to hear that you and your granddaughter are enjoying the buggy. We appreciate your recommendation and are thrilled that you found it comfortable and a great value.
Resposta da Cosatto Ireland
Thank you for your kind words! We're thrilled to hear you enjoyed the stroller and our delivery service.
Absolutely beautiful stroller ♥️ so…
Absolutely beautiful stroller ♥️ so comfortable and cosy 🥰 my Granddaughter loves it ...
Very prompt delivery delighted with service 😊 Thank you
3 de fevereiro de 2025
Resposta da Cosatto Ireland
We're thrilled to hear your granddaughter loves her new stroller! It's wonderful to know you're happy with the comfort, cosiness, and prompt delivery. Thank you for sharing your positive experience.
Quick delivery and quality of stroller…
Quick delivery and quality of stroller very happy with it 🙌🏻
27 de janeiro de 2025
Resposta da Cosatto Ireland
We are delighted to hear that you are happy with your recent purchase and appreciate your feedback. We strive to provide our customers with the best possible experience and are glad to hear that we have met your expectations.
Resposta da Cosatto Ireland
We're so glad to hear you had a positive experience with our delivery. We appreciate your feedback and will continue to strive for excellence.
Resposta da Cosatto Ireland
We are thrilled to hear you had a positive experience with our delivery and the stroller. We appreciate your kind words and hope you enjoy your new stroller.
Our pram was delivered and its…
Our pram was delivered and its stunning. More beautiful in person and I'm delighted we choose this one lollop giggle 4. Easy put together love the colour its wow
9 de janeiro de 2025
Resposta da Cosatto Ireland
We're thrilled you're delighted with your new pram! It's wonderful to hear you love the color and found it easy to assemble. We appreciate you sharing your positive experience. Enjoy those lovely walks!
Very please with my purchase
Very please with my purchase. The car seat is as good as expected. It has plenty of room for my 3 year old Granddaughter and the fact that it rotates will help when getting her into the car. Delivery was fast as well and the seat arrived in good condition. Overall I would recommend Cosatto.
6 de janeiro de 2025
Resposta da Cosatto Ireland
We're thrilled to hear about your positive experience with your recent purchase! It's wonderful to know that the car seat is meeting your expectations and providing ample space for your granddaughter. We're especially glad to hear the rotating feature is proving helpful. We appreciate you taking the time to share your feedback and are delighted you'd recommend us.
Need a return and nobody answered 3…
Need a return and nobody answered 3 emails that have been sent
Very poor customer service
13 de dezembro de 2024
Resposta da Cosatto Ireland
Sorry for the delay Jennifer, I can see this has now been resolved via Email.
Todo perfecto en calidad y rapidez en…
Todo perfecto en calidad y rapidez en la entrega.
18 de dezembro de 2024
Resposta da Cosatto Ireland
Gracias por tomarse el tiempo para dejar su comentario, es un placer escucharlo, Equipo Cosatto
It was great that I got a refund to…
It was great that I got a refund to have my purchase match the new reduced pricing. However I am still waiting for a response to my email concerning when my order will actually arrive after the pre order date has passed.
6 de dezembro de 2024
Resposta da Cosatto Ireland
Thank you for leaving a review - I can see the product has now shipped, I can see there is a delay on DPD side. I have sent over tracking details. Thank you
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