I had a problem with the seat and hood on my buggy, but within just a couple of hours my issue was completely resolved. I honestly have no complaints. The customer service was outstanding—quick, pro... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
A empresa respondeu
Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... Ver mais
A empresa respondeu
I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Informações de contacto
Bentinck Street, BL4 7EP, Reino Unido
- cuddle@cosatto.com
- cosatto.ie
4,4
Excelente
436 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Cosatto Ireland
Thank you for taking the time to leave your feedback, Team Cosatto
Resposta da Cosatto Ireland
Hi, thank you for taking the time to leave us a review. We are glad to hear that you are happy with your new Highchair.
Team Cosatto.
Resposta da Cosatto Ireland
Hi Aideen,
Thank you for taking the time to leave us a review, we are glad that you are happy with your new stroller.
Team Cosatto.
Resposta da Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Resposta da Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Resposta da Cosatto Ireland
Hi Sakina,
Thank you for taking the time to leave us a review
Team Cosatto
Beautiful car seat but a questionable safety
The seat I got is beautifully made. It was delivered quickly, easy to install and looks and feels really good. My problem is that my baby's chin is resting on his chest and there's no way to adjust him into more reclined position. Baby is on the smaller side - 48cm but the seat is advertised from 40cm so I don't understand. I now have to hold my baby's head upright during the ride and hope he'll grow into the seat.
22 de julho de 2024
Resposta da Cosatto Ireland
Hey Marta,
Thank you for taking the time to leave us a review :)
There are some things that can help with the reduction of the head flop. Avoiding bulky clothing, hoods which can push little one further forward in the seat.
Please also ensure little one is sitting correctly in the seat with their bottom as far back as possible and the harness tight and that the recline is in its full position whilst using the appropriate liner. If you are concerned in anyway please do get in touch and we can take a look at this for you. Team cosatto x
No delivery and complete lack of support
I paid for my item on July 17th, it's now weeks later, it still hasn't arrived and I've no update. It's impossible to contact anyone by phone, emails aren't answered for several days so it takes multiple attempts to even get a response and when you do it's no help. If it weren't for their being a reputable brand I'd consider the entire experience a scam.
17 de julho de 2024
Resposta da Cosatto Ireland
Hi Karen,
Thank you for leaving a review
I'm so sorry to hear your car seat hasn't arrived and you've struggled to get in touch with us
I've emailed you with an update and I will get this resolved for you
Team Cosatto
I received the wrong order
I received the wrong order, I have emailed regarding this but have received no reply.
30 de julho de 2024
Resposta da Cosatto Ireland
Hi Ciara,
Thank you for leaving a review regarding your recent order.
I'm really sorry to hear that the wrong item has arrived.
I've now replied back to your email to resolve this for you.
Team Cosatto
Great email updates until we received…
Great email updates until we received the car seat which was a lot quicker than I expected only taking a few days. Car seat is perfect and really easy to use. Comes with a no escape harness too which is fab.
30 de julho de 2024
Resposta da Cosatto Ireland
Hi Melissa,
Thank you for your fab review!
It's great to hear that you're happy with your new All in All rotate i-size car seat 😊
Team Cosatto
Customer service non existent
I've tried everything to contact these guys to make a return. FB, Instagram, emails, phone. No reply anywhere. The phone number is UK and just left holding on. I'd never purchase from them again.
31 de julho de 2024
Opinião espontânea
Resposta da Cosatto Ireland
Hi Caroline,
Thank you for taking the time to send your feedback
Please accept my apologies for the service you've received from us. I've responded back to your email with all the information you need to return this back to us.
Team Cosatto
Website easy to use
Website easy to use, PayPal option always good, arrived within 3 days the only fault I could give was communication..... recieved an email straight away with a receipt for payment which was fine but didn't receive anything to say it had been shipped/tracking number etc, was going to contact about shipping on the 3rd day but it arrived unexpectedly, luckily enough someone was home to take the delivery
23 de julho de 2024
Resposta da Cosatto Ireland
Hi Liam,
I am sorry to hear you did not receive any communication after you had placed the order, I will pass this feedback to the relevant team.
Team Cosatto.
Resposta da Cosatto Ireland
Hi Gary,
Thank you for taking the time to leave us a 5 star review.
Team Cosatto.
Lovely pram!
Great pram - I’ve been using it for 4 months now and I am very happy with it!
6 de novembro de 2023
Resposta da Cosatto Ireland
Hey, thank you for taking the time to leave us a review :) were really happy to hear you are happy with your new product. Team cosatto x
Resposta da Cosatto Ireland
Hey, thank you for taking the time to leave us a review. Were glad to hear you are happy with the car seat :) Team cosatto x
Resposta da Cosatto Ireland
Hey, Thank you for your review on your yo! stroller. Were glad to hear your happy with your purchase. Thank you for choosing cosatto
Great service
Great service - delivered by DPD within a couple of days.
Bought the Woosh Trail Bureau for my 10 month old as her "big girl" stroller. We walk many different terrains so was looking for a buggy that will be good and sturdy on them all. This appears like it will do the job. Great print and colour - unusual compared to the standard black,cream and grey strollers out there.
My only negatives and they aren't really negatives, just my personal opinion, the cup holder is a bit flimsy and keeps falling off and the stroller is a bit heavier than I was anticipating but as I said,they aren't really negatives.
3 de junho de 2024
Resposta da Cosatto Ireland
Hi Laura, thank you so much for taking the time to leave a review. I am glad you are happy with your new Woosh Trail and I hope you and your little girl enjoy it on your walks. Team Cosatto.
amazing high chair
16 de maio de 2024
Resposta da Cosatto Ireland
Hey Phayfer,
Thank you so much for taking the time to leave this review on your new highchair.
I am glad to hear you are happy with the item you have purchased.
Thanks for choosing Cosatto.
Excellent product Excellent customer…
Excellent product Excellent customer service
16 de abril de 2024
Resposta da Cosatto Ireland
Thanks so much for taking the time to leave your review, Team Cosatto
very fast delivery and very comfortable stroller
very fast delivery! The stroller is beautiful and functional, very convenient for our child!!!
17 de abril de 2024
Resposta da Cosatto Ireland
Hi Anastasiia,
thanks for your coment. We are pleased the service was up to expectations and your happy with your purchase, Team Cosatto
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