Fast and reliable response on issues brought forward. An A1 customer service team. In regards to the product, we have been using our Cosatto Supa stroller for four years now and cannot fault it. Ou... Ver mais
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Recently bought a giggle 4 bundle for my now 6 week old, I noticed a thud when rolling the buggy today, to find a small buckle in the front tyre. I immediately contacted support and without even askin... Ver mais
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I bought the cosatto pram set a few months back for my first baby and one part of the pram set get ruined I was so upset as I didn’t think I’d be able too buy that part separately I got in contact w... Ver mais
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Buyer beware! Despite car seat bundles being advertised as "all you need", after waiting excitedly a month and a half for our delivery, it did not include the essential ISOFix car seat base compatible... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Cosatto make thoughtful, friendly, prams & travel systems, bundles, car seats, highchairs and more with colourful designs and patterns babies love.
Informações de contacto
Bentinck Street, BL4 7EP, Reino Unido
- cuddle@cosatto.com
- cosatto.ie
4,4
Excelente
434 opiniões
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It was great that I got a refund to…
It was great that I got a refund to have my purchase match the new reduced pricing. However I am still waiting for a response to my email concerning when my order will actually arrive after the pre order date has passed.
6 de dezembro de 2024
Resposta da Cosatto Ireland
Thank you for leaving a review - I can see the product has now shipped, I can see there is a delay on DPD side. I have sent over tracking details. Thank you
Amazing service
Cannot fault this company or its products! Always helpful customer service, always great products. I have been ordering Cosatto products for many years! Happy customer
5 de dezembro de 2024
Resposta da Cosatto Ireland
Thank you for your kind words and for being a loyal customer. We are delighted to hear that you are happy with our products and customer service. We strive to provide the best possible experience for our customers, and your feedback is greatly appreciated.
Resposta da Cosatto Ireland
We're so glad to hear you're happy with your purchase! It's wonderful to know that your baby is comfortable and that you find it easy to use.
Resposta da Cosatto Ireland
We're thrilled to hear you're enjoying the stroller! Thank you for your kind words about the delivery speed and the cozy design. We're so glad it's working out well for your little one.
Cosatto I’ve been trying to contact
Cosatto I’ve been trying to contact you via email and phone and to absolutely no avail. My stroller is just a year since purchase and the wheel broke as I was pushing my child nearly toppling him out of it. It has a 4 year warranty and I’ve contacted looking for a replacement wheel or buggy and no one has come back to me at all. We have no back up for our little boy . Customer service to me is 👎 can someone please contact me back or at least give me a contact detail of
A department that will actually deal with my issue
27 de novembro de 2024
Opinião espontânea
Resposta da Cosatto Ireland
We understand your frustration with the lack of response to your request. We value our customers and strive to provide excellent service. We are sorry to hear about the inconvenience you've experienced with your stroller and the difficulty in reaching our customer service team. Can you please reply to the request for your email address/order ref etc then we can look into this further
Not suitable for all terrain!
This is not suitable for all terrain as advertised. It shakes, rattles and my baby is unstable in it. I’ve tried to return it for over a month but the customer service is very sloe. I still haven’t had a resolution. In the meantime I have no pushchair. Awful.
5 de novembro de 2024
Resposta da Cosatto Ireland
Thank you for sharing your feedback. We're genuinely sorry to hear that the pushchair hasn’t met your expectations, particularly regarding its performance on different terrains. We understand how important it is for your baby to be comfortable and secure, and we regret that the product did not provide the experience you had hoped for.
As the pushchair has been used, our policy does not allow for a return or refund, and we do stand by the quality of the product, which was designed with various terrain capabilities in mind. However, we recognize that every family’s needs can vary, and it’s unfortunate that this product didn’t meet yours.
I see you have been in communication with our team, who have offered alternative solutions, which you decided not to pursue. I also understand that you were provided with the escalation process. Please know that we are committed to working with you to find a suitable resolution.
Thank you again for your feedback. We appreciate your understanding and patience as we work together to reach an outcome that works for you.
Great service, and great product
Great service. Fast delivery. Delighted with my purchase for my daughter. She loves her new pram. Lovely design 😍 lightweight but sturdy.100% recommend
1 de novembro de 2024
Resposta da Cosatto Ireland
We're so happy to hear you and your daughter are enjoying the pram! It's wonderful to know that you found it lightweight and sturdy, and that the design is a hit. Thank you for your kind words and recommendation.
Very poor stroller tiny small frame…
Very poor stroller tiny small frame with a flimsy hood
31 de outubro de 2024
Resposta da Cosatto Ireland
We understand your disappointment with the stroller's size and hood. We appreciate your feedback and will use it to improve our products.
Excellent Car Seat
Some huge improvements with this new 360 seat, in particular the button for the 360 spin, it's a dream. Fitting it is pretty straight forward and the little ones love the designs. Couldn't be happier.
2 de novembro de 2024
Resposta da Cosatto Ireland
We're so glad to hear you're enjoying the new 360 seat! It sounds like you and your little ones are having a wonderful time with it. We appreciate your feedback and are thrilled you're happy with the design and functionality.
I am thrilled with the ease of ordering…
I am thrilled with the ease of ordering and the speed and efficiency of the delivery process. The baby car seat looks and feels even better than it did in the images. We have yet to install it in the car but trust that this too will be an easy process.
28 de outubro de 2024
Resposta da Cosatto Ireland
We are delighted to hear that you are thrilled with your recent purchase. We strive to provide our customers with a seamless and enjoyable experience, and we are glad that we were able to meet your expectations. We appreciate your kind words about the baby car seat and hope you enjoy it for many years to come.
I’ve spent almost 300 euro on a buggy…
I’ve spent almost 300 euro on a buggy that I can’t use, I have not received an email for collection. Please contact me asap, otherwise I’m arranging a chargeback.
Please can you reply to my email on 7 of October, I tried ringing today from Ireland to a UK number and after 10 minutes on hold I gave up.
Hello
Order #IE4712
The brake automatically goes on when I push the buggy forward a few feet, please advise how this can be fixed.
Please can you reply to my email.
The buggy is not working properly, besides the brake, the back support for the child keeps falling back.
Kind regards
Helen
7 de outubro de 2024
Opinião espontânea
Resposta da Cosatto Ireland
Hi Helen,
Thank you for leaving a review, we have sent you over an email to get this resolved.
Thank you
I’m very dissatisfied and discontent…
I’m very dissatisfied and discontent with Cosatto.
I’ve got a continental bundle and I loved it, but the bundle is too big and too heavy for myself. I’ve send an email to customer care to return it, cause I was going to buy again Cosatto, but some smaller items, they return my email saying that as Im in Ireland I needed to send an email to repairscumiskeysnurseryservicecom. I did it! They answered me after a long time and the last update they said they’d collect the items last Monday, 21st of October, today is 25th, and I’ve send couple of emails and no answer yet! I need it returned and my money back ASAP!
On 20th I’ve bought the new cosatto items: Order #IE4774 confirmed, I’ve got 2 items only on 23rd, but I had bought 3 items. I’m missing the third item. Where is that? Lost? I didn’t get any explanation yet!
Please I need answers!
Patricia
21 de outubro de 2024
Resposta da Cosatto Ireland
Hi Patricia,
I understand your frustration and I can't apologise enough for the inconvenience you've experienced.
I've located your email and have now responded with an update.
Team Cosatto
Pleased with it so far. Only used once.
Liking it so far. 9 mth old seems comfortable in it.
Hood is difficult to attach and doesn't cover much of the car seat. The button to turn is on the right so have to reach behind the seat to use it. The leg button is on the left (closer) possibly should be opposite for usability when seat is behind passenger seat.
23 de setembro de 2024
Resposta da Cosatto Ireland
Good Morning,
Thank you for leaving a review for your All in All rotate Ultra
I will pass your comments onto our design team to take into account for further car seats.
Team Cosatto
I love the footmuff
I love the footmuff! It's super cosy and looks great. It arrived very quickly and was well packaged.
29 de agosto de 2024
Resposta da Cosatto Ireland
Hey Sorcha, thank you for taking the time to leave us a review, we are really happy to hear the delivery service has been a great experience for you.
Team cosatto x
2nd one
We have two babies under two and had the same highchair for our first baby, loved it so much we ordered another when our second baby ready to start! Ordering easy, delivery quick and with DPD 👍
9 de agosto de 2024
Resposta da Cosatto Ireland
Thank you for taking the time to leave your review, Team Cosatto
Beautiful design and great quality
Beautiful design and great quality. Universal fit was perfect for our uppababy vista buggy. Would definitely recommend
22 de agosto de 2024
Resposta da Cosatto Ireland
Thanks for taking the time to leave your review, Team Cosatto
My stroller arrived and it had mould on…
My stroller arrived and it had mould on it. Impossible to get a reply to sort Issue out.
20 de agosto de 2024
Resposta da Cosatto Ireland
Hi Nicole, sorry to see this, I can't see any order for a pram or any contact from you can you please contact us at Cuddle@cosatto.com Thanks Team Cosatto
Poor customer support
Unfortunately, it seems very difficult to get a reply from customer support. First issue was regarding the tracking and delivery of a travel system and now the second time I haven't gotten a reply is registering my purchase - and you have 28 days to do so. I hope this gets fixed, otherwise any future communication would be a nightmare.
2 de agosto de 2024
Resposta da Cosatto Ireland
Hi, Thank you for leaving us a review. I am really sorry for the delay in us getting back you. This has been registered for you. Team cosatto x
Resposta da Cosatto Ireland
Thank you for taking the time to leave your feedback, Team Cosatto
Resposta da Cosatto Ireland
Hi, thank you for taking the time to leave us a review. We are glad to hear that you are happy with your new Highchair.
Team Cosatto.
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