Costco Wholesale Australia Opiniões 

Terrible service. Large lines just to activate membership. Staff are rude and obnoxious

Terrible customer service, especially in the tyre department.

No one ever answers the phone, so you're forced to drive to the store just to make an appointment. This is unacceptable and shows a complete lack of respect for customers' time. I expected much better service.

I am extremely disappointed with my experience purchasing a brand new fridge from Costco. When the fridge was delivered, it already had paint chipped off and light scratches on the freezer door. A brand new appliance should arrive in perfect condition, not damaged.

I contacted Costco expecting a fair resolution, but they only offered me a $50 compensation, which is completely unacceptable for a brand new fridge with cosmetic damage. I find this offer unfair and unprofessional, especially considering I had to take time off work for the delivery.

I expected much better customer service from Costco. Selling a damaged product and then offering such a minimal compensation does not reflect the quality or service I expected. Unfortunately, this experience has left me very disappointed, and I hope Costco improves its quality control and customer service in the future.

I’m honestly shocked by how Costco has treated me.

My order was stolen. I provided evidence, but they still refused to refund me. I had no choice but to file a chargeback through my bank.

Now they’ve suspended my paid annual membership and are pressuring me to withdraw the chargeback if I want my account back.

As a mum who paid for an annual membership, this is incredibly disappointing and feels completely unfair. Is this really how loyal customers are treated?

Costco's search engine is the most useless piece of shit I've ever used. Search for salami, cold cuts, or products I've actually bought there before, and it acts like they don't exist. If their website can't find it, chances are you'll find the exact same thing somewhere else anyway—and probably cheaper. For a company worth billions, this level of incompetence is fuarcking embarrassing. Paying for a membership just to wrestle with a garbage website is a complete waste of money.

After ordering car tyres and booking a fitting time online, money was deducted from my credit card. I received a Costco notification confirming the order. More than 24 hours after 4pm on a Friday evening, I received further notification the order was cancelled and will be unfulfilled.

Turns out there are no available tyres from their vendors. Even after cancellation of my order, Costco continue advertising the tyres as available and for sale. It also took several phone calls and hanging around to get some idea of what the problem is.

Overall I am frustrated, disappointed and angry in equal measure. Had I known at the outset of the tyres unavailability, I would have phoned alternative tyre dealers but getting tyres and a fitting time so late on a Friday is very difficult.

I've only just taken out Costco membership but if this is the level of customer service, it won't be renewed. Tyres was a main motivation for taking out membership.

I've given one star only because I have to.

WARNING - ONLINE ORDER LEFT UNSECURED - STOLEN - BEWARE

Customer service do not care 5 min response !!
My online order got stolen ($140)after it was left in a “secured” area. Oviously it wasn’t (on the street on a busy road) not packed (original packaging with the item on full display)
Delivery is included… without options to
upgrade it.
So No signature required on delivery even when I asked for it in the delivery instructions, No insurance for the delivery.
Delivered by Australia Post, why not take it to the post office ?
Spoke to customer service & emailed, their response was NOT OUR PROBLEM.

Before you order from Costco beware your money could be gone !!

Terrible, do not use. I ordered a phone which never had a delivery attempted. It was returned to sender without explanation and I had to wait nearly 2 weeks chasing for my own money back.

Honestly, go on a weekday if you can. There are pretty much zero times for anything and they are always fully stocked.

I had a friend who wanted me to have a look at his Euro E430 wine fridge that was no longer cooling.
Being a refrigeration mechanic, i inspected the fridge and determined that it had an unrepairable refrigerant leak. Other reviews i read about this same model fridge had similar complaints about how quickly their fridge had failed not long after the warranty period had expired.
So for me this fridge has a manufacturing fault.
In my mind you should get 10 to 15 years minimum out of a any fridge.
This wine fridge came with a 3 year warranty,
and this fridge happened to be 3 years and six months old.
I tried claiming warranty anyway as i wouldn't be happy if i paid $1,500 for a fridge that only lasted
3/ 1/2 years.
Costco immediately bumped me off to Euro, who are the manufacturers of the fridge to claim the warranty through them.
I sent Euro a report of my findings of there fridge. They absolutely refused to honor the warranty.
They offered a reduced price of 1,800 for their latest version of the Euro wine fridge which now retails for $3,000

Really disappointed in the customer service from Costco member care. Bought a fridge 11 days ago and cannot get any concrete feedback as to when they will schedule a delivery. After various calls I am basically told to wait and see. No replies on email request either.

Well. I’ve been going to Costco for over 4-5 years now, but have to say this time( 1 week ago and my 2nd visit this year) . Thoroughly disappointed. Fuel is usually always cheapest. This time, it’s was at 1.64 when filling stations - Caltex 7 /11 offering $1.59 and further 4 cents off.
Chocolate croissants extremely dry. Bagels were horrible. Fish prices astronomical and so was all butter. I bought very little.
Wont be renewing my membership when it expires. 90 % of your produce is cheaper in supermarkets . Tariffs are hitting. !! I think ethically don’t want to support American companies so win / win to stop shopping there

Do NOT ever buy large furniture from Costco.com.au, what a complete nightmare! We ordered a sofa online on 13/8/25 — the price included delivery to the room of choice, unboxing, and packaging removal. Sounds convenient, right? Wrong!

The sofa finally arrived on 01/9/25, and the ANC delivery guys refused to carry it upstairs as the sofa is too heavy and they said it might damage the staircase as it is not wide enough, they didnt even try. They also refused to take the sofa back, saying we need to sign for it and accept the sofa first, then call Costco to arrange a pickup.

So we did exactly that. But when we called Costco, they refused to send anyone! Instead, they tried to spin it as a “change of mind” and told us to take the sofa ourselves to a warehouse if we wanted a refund. Absolutely ridiculous and dishonest.

Costco sold us a service they had no intention of providing. This is unacceptable, misleading, and shows complete disregard for customers. Save yourself the stress and money — NEVER order large furniture from Costco.com.au.

I’m writing to share my recent experience with Costco Wholesale regarding an item I ordered in July 2025 that was undelivered. Unfortunately, my attempts to resolve this issue have been met with poor communication and an unsatisfactory response from the Customer Service Team.
Despite my efforts to clarify the situation, I was accused of dishonesty with representatives suggesting that I had stolen the item. This is not only false but has added to my distress. I have thoroughly reviewed my security footage from the delivery date provided by Costco Wholesale and I can confirm that the item was never delivered to my address.
Due to lack of resolution and support, I feel compelled to escalate my situation to the Australian Fraud Squad. I hope that sharing my experience will prompt Costco Wholesale to improve their communication and customer service processes, as no customer should have to go through such an upsetting ordeal.

Costco Epping – Very Disappointing Customer Service

This evening, I attended the Epping Warehouse with my children after a particularly traumatic week. I had been working since 8am supporting children with disabilities, and although I wasn’t in the best headspace, I needed to pick up stock for our family business.

When I arrived, I discovered my digital membership card wasn’t working, so I headed to the service desk. As someone with ADHD, Costco can already be a very overwhelming environment—noisy, crowded, and chaotic—with trolleys going every direction and very little spatial awareness or courtesy. I was already on edge, grieving, exhausted.

After waiting, a staff member at the far end of the desk waved for me to come over. As I approached, she began speaking with a colleague, but then abruptly turned to me and snapped, “Get back over there!” I was stunned. I felt like I was being spoken to like a misbehaving dog. There was no apology, no professionalism—just rudeness. I bit my tongue and just did what I had to do to get through it.

My 12 year old son had been right behind me when entering. I was holding my young daughter’s hand, and I assumed he had decided to just take a moment out of the chaos while I dealt with the admin side of things. But I found him outside, visibly upset. Apparently, when he tried to follow me in with the trolley, a staff member at the door stopped him and barked, “No! , you can’t come in!” and did not allow him to respond.

My son also has ADHD, and any child spoken to like that—let alone one already vulnerable—would freeze up and not know what to do. If I had heard it myself, my reaction would have been much more significant. But when I confronted the staff member, he laughed. LAUGHED. I told him firmly that you do not stop a child from entering a store—children don’t carry membership cards. What did he think my son was going to do? Shop alone?

To make matters worse, instead of apologising or de-escalating, he smugly responded, “A decent mother would enter with her child.” Absolutely unacceptable. He is very lucky my neighbour did not come with me as planned, I'm sure with a 7 foot gentleman beside me this cretin wouldn't have thought himself so brave.

I asked for his name, and he refused to give it. I couldn’t read his badge clearly without my glasses, but it was a short name beginning with A.

This is the second time something like this has happened at Costco Epping. And it’s not just frustrating—it’s dehumanising. These two individuals, being the first point of contact for customers, were rude, dismissive, and entirely lacking in basic respect or empathy. Frankly, they should be nowhere near a service desk or entry point. Perhaps they’d be better suited to working in the back, away from customers altogether.

My membership is up for renewal at the end of the month, and after this experience, I’m seriously reconsidering whether it’s worth continuing. No savings are worth feeling like this.

Next Friday I will be paying a visit to Epping store and if there is a bloke at the front beginning with A ( I have a photo, we will be having a chat.
How dare you speak to woman that way!

I honestly left Costco feeling a little let down because I was hoping for good value. To shop, you have to pay for a membership, which didn't seem like a good deal to me tho there are bulk discounts, but only if you have a large family or the space; otherwise, it's a bit excessive also what was surprising was that the prices weren't always lower than those of other stores.

Why are we paying Costco membership yet?
Costco price; Loacker Mini Crispy Wafers 800g No Item #42343_
$19.99
$2.50 per 100 g!

Coles regular price;
Loacker Quadratini Bite Size Hazelnut Wafers | 125g $2.50
$2.00 per 100g!

Disgusting traffic and cars parked illegally all over the place. I've never seen the place so busy,I turned around and went home.
Thinking of cancelling my membership after 6 years because we literally can't get into the warehouse.

Ambrosia apples purchased Friday 4 April 2025 - flower and wooden tasting.