We were looking for outdoor patio furniture. Most local retail stores offer just a few items to choose from. Costway has so many choices with item sizing and description to allow you to make a good... Ver mais
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Leia as opiniões dos outros
I was really happy with how simple the online purchasing process was. My order arrived quickly and was in perfect condition, exactly as described. I haven’t installed the item yet, so I can’t comment... Ver mais
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Took a bit longer than expected to deliver as I thought it was shipping in Canada but over all good experience. Product was easy to assemble love the fact all pieces were numbered huge help
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Worst online experience! I received damaged product from the packaging not the delivery. The color is wrong as the pillows don’t match the umbrella at all and was told this is normal. The tablet... Ver mais
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Informações sobre a empresa
Sobre Costway Canada
Escrito pela empresa
About Costway.ca
Costway.ca is a trusted online retailer offering high-quality furniture, home appliances, and lifestyle products for Canadian households. We are committed to providing affordable, practical, and stylish solutions that enhance comfort and convenience in everyday home life.
Our product selection includes indoor and outdoor furniture, essential home appliances, and kids’ furniture and toys, designed to meet the needs of modern Canadian families. With free shipping sitewide and reliable fulfillment, we strive to deliver a smooth and convenient shopping experience.
Supported by a customer-focused service team, Costway.ca is dedicated to helping families create a more comfortable and enjoyable living space.
Choose Costway.ca for quality, value, and a better home lifestyle.
Our Promise to You
Escrito pela empresa
- Trust keeps us always by your side!
- Driven by passion and innovation, we offer a wide range of furniture to elevate every moment of home life. We’re here to accompany you through every stage—bringing comfort, style, and delight to your home.
Shipping and Warranty Guarantee
Fast Free Shipping & 30-Day Return
Free standard shipping is available to most destinations.
A 180-day warranty and a 30-day return policy are provided to ensure a seamless shopping experience.
Informações de contacto
75 Quarterman Road, N1C 0A8, Guelph, Canadá
- 7783001840
- cs.ca@costway.com
- costway.ca
Get C$250 Coupons for Your Orders!
4,2
Bom
1 mil opiniões
Respondeu a 92% das suas opiniões negativas
Geralmente responde em 14 horas
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Resposta da Costway Canada
Dear customer,
Please understand that we need to handle all inquiries in the order they are received, and due to the high volume of messages recently, replies may take a little longer than usual. Please rest assured that we are doing our best to assist every customer as quickly as possible.
In the email we received from you, you mentioned that the reason for the return was "inferior quality". Therefore, we wanted to clarify the specific issue with the product so that we could confirm with our factory technicians whether there is a suitable solution and whether the item should be returned. Please understand that our goal was to identify the exact problem with the product, rather than to be uncooperative or to refuse your return.
We have now replied to you via email with the latest solution. Please check your inbox.
Kind regards
Costway inc.
I personally would never order again I…
I personally would never order again I purchased a 4 seater wagon and the buckle to close it is defective despite their listed 30 day money back and the fact under return when emailing back they have returning to warehouse for free they refused to do any return in beginning while this is same day I received the package I contacted not used then refused to let me drop off and wanted me to oy for shipping at my own cost not to mention it takes 2 days after every response to get a reply so the fact they have a a year warranty listed I highly doubt they will honor any policy they have listed meanwhile they sell through Walmart and you have no issues with anything through Walmart fishy site for sure and terrible service think twice before purchasing because they will refuse to hold their own policy listed under purchase
10 de março de 2026
Resposta da Costway Canada
Dear customer,
We understand your frustration, and we would like to address your concerns.
Please know that we prepare orders exactly as placed, and we do not change the product selected by the customer. The title of this item clearly includes "4-Seater."
We also ask for your understanding regarding our response time. We handle all inquiries in the order they are received, and due to the high volume of messages recently, replies may take a little longer than usual. Please rest assured that we are doing our best to assist every customer as quickly as possible.
The colleague who initially handled your case was new to the team, and may not have explained things as clearly as they should have. We sincerely regret for any confusion this may have caused.
Generally, we do not accept customers returning packages to our warehouse on their own. That is why we offered to provide you with a return label to complete the return through the proper process.
Additionally, when we receive feedback regarding product quality issues, we need to confirm with our factory technicians to determine the best solution and whether a return is necessary. Our intention was not to refuse your return, but to ensure we fully understand the situation before proceeding.
Based on the video you provided, the factory advised that the safety buckle could be inserted in a different direction to resolve the issue. And you also agreed to keep the product and accepted a CA$100 partial refund as a resolution.
We appreciate your patience and hope this helps clarify the situation. If you have any further questions, please feel free to reach out.
Kind regards
Costway inc.
Electric fireplace
Competitive pricing, many models / options to choose from and the best price I could find in GTA. Purchase experience was very straightforward. I hope the customer service is great too
8 de março de 2026
Resposta da Costway Canada
Thanks so much for your great review! We're glad you found our pricing competitive and enjoyed the easy purchase process. We’ll do our best to provide excellent customer service too!
Kind regards
Costway inc.
Costaway is a Dependable and reliable product provider
Every time I have made a large purchase fro COSTAWAY their products are delivered quickly and in good order and the products delivered are easy to assemble and use every day. I am a big guy and they are comfortable and Strong. They are a great company thus far in my experience with them.
9 de março de 2026
Resposta da Costway Canada
Thank you so much for this amazing feedback! We're so happy to hear that our products have been comfortable, strong, and easy for you to use. Your trust means everything to us, and we're grateful to have you as a valued customer!
Kind regards
Costway inc.
Good communication and product was…
Good communication and product was excellent, would purchase again
9 de março de 2026
Resposta da Costway Canada
Thank you so much for your kind words! We're delighted you had a great experience and would choose us again. Looking forward to serving you in the future!
Kind regards
Costway inc.
Resposta da Costway Canada
Thanks a lot for the awesome review! We're so happy you loved both the fixture and the price. Your support means a lot to us!
Kind regards
Costway inc.
Resposta da Costway Canada
Thank you so much for your wonderful feedback! We're thrilled to hear your order arrived quickly, safely, and just as you expected. We really appreciate your support!
Kind regards
Costway inc.
Product has not been delivered though…
Product has not been delivered though got email saying it was. Thankfully tracking number tells me products are still in Ontario.
9 de março de 2026
Resposta da Costway Canada
Dear customer,
Both of your packages are still in transit.
Generally, we won’t send customers emails confirming delivery before the package has actually arrived. Could you please send us (to cs.ca@costway.com) a screenshot of the email you received? Then we can have a check.
Kind regards
Costway inc.
Resposta da Costway Canada
Thanks a ton for your kind words! We're thrilled you enjoyed both the quick delivery and the product. We appreciate your support!
Kind regards
Costway inc.
May have found a new furniture love...
We've now ordered two items from Costway: A patio table, and dining room chairs. My husband and I are not small people, so it can be difficult to find chairs that hold the weight capacity we need. Not only were these gorgeous and looked even higher quality in person, but they have stood up really well. The chairs are incredibly comfortable! The shipping was incredibly quick. I was actually quite surprised. And I found the instructions for putting together furniture were solid. Thus far, may have found a new favorite furniture company! I also did find when looking that they were consistently one of the less expensive options.
9 de janeiro de 2026
Opinião espontânea
Resposta da Costway Canada
Dear customer,
Thank you so much for taking the time to share such a thoughtful and detailed review! We're absolutely thrilled to hear that Costway may have earned a spot as your new favorite furniture company.
It's wonderful to know that both the patio table and dining room chairs have been a great fit for you and your husband — especially in terms of weight capacity, comfort, and overall quality. We truly understand how important it is to find furniture that is both stylish and reliable, and we're so glad ours met your expectations.
Thank you again for giving Costway a try — and for sharing your experience with others. If you ever need anything in the future, we’re always here to help!
Kind regards
Costway inc.
Heavy, big mini split boxes
Received the heavy mini split boxes, some broken, missing parts during shipping, Costway is quick to provide support and send out the replacements. Great service
6 de março de 2026
Resposta da Costway Canada
Dear customer,
Thanks for your feedback! We're sorry to hear about the shipping issues, but so glad our team could step in quickly to make things right. Great service is what we strive for — and we're happy it made a difference for you!
If anything else comes up, just let us know. Enjoy your mini split!
Kind regards
Costway inc.
What a beautiful patio furniture we…
What a beautiful patio furniture we received we will definitely be enjoying it this summer 🌞
7 de março de 2026
Resposta da Costway Canada
Dear customer,
So glad to hear that! There’s nothing better than enjoying summer on beautiful patio furniture. Thank you for sharing your kind words—hope you have a wonderful season ahead!
Kind regards
Costway inc.
2nd time disappointment
2nd time I've made a purchase from costway and has not been good. I was hesitant about my 2nd purchase here, knowing what I went through the first time; I should've listened to my guts and look elsewhere. Although the issue was somewhat resolved, I'm still stuck with this unit that was sent to me used, with a dirty drainage hose and growing mold on the inside. A replacement hose was sent and I'm not sure how I'm going to replace it as it seems well put in the unit and I'm afraid I might damage it.
18 de fevereiro de 2026
Resposta da Costway Canada
We truly regret to hear about the negative experience you’ve had, and we have been doing our best to resolve the issue for you.
We have sent you instructions via email on how to replace the drain hose. Below are some tips to help prevent mould:
Please avoid using the washing machine in damp environments. After use, ensure that all water is fully drained from the hose, keep the lid open to allow ventilation, prevent water from standing for prolonged periods, and clean the washing machine regularly.
We hope this proves helpful to you.
Kind regards
Costway inc.
Assembling was bit challenging, instruction need to be better.
Assembling was bit challenging, the instruction was not good. Could not fix the brake.
Also, front tire seems to have problem, air does not hold.
Thanks
23 de fevereiro de 2026
Resposta da Costway Canada
We completely understand how frustrating it can be to encounter difficulties during installation and adjustment of the product.
We noticed that you previously contacted our phone support team regarding the installation, and they provided you with an installation video.
We've reached out to you via email; could you please provide us with more details regarding the braking issue with the front wheel? This will help us offer you a quicker and more effective solution.
Kind regards
Costway inc.
Excellent service and fast delivery
28 de fevereiro de 2026
Resposta da Costway Canada
Thanks a bunch for your awesome review! We're so happy you enjoyed our service and speedy delivery. We appreciate your support!
Kind regards
Costway inc.
Resposta da Costway Canada
Thank you so much for your kind words! We're glad the wheelchair commode arrived quickly and was easy to put together. Your satisfaction with the quality means a lot to us!
Kind regards
Costway inc.
Resposta da Costway Canada
Thanks so much for your great feedback! We're happy to hear your chairs arrived on time and were well packed. We appreciate you choosing us!
Kind regards
Costway inc.
Resposta da Costway Canada
Thanks for sharing your experience! We're glad your order arrived as expected. Let us know if you need anything else!
Kind regards
Costway inc.
Resposta da Costway Canada
Thank you so much for the awesome review! We're delighted you loved the price, quality, and speedy delivery of your mattress pad. We appreciate your support!
Kind regards
Costway inc.
Never shipped and kepy my money
I ordered 12,000 btu unit and they accepted payment, created a tracking number but had no stock. Requested cancel order but to this date(march 5 ordered, today is March 21) I have not received the unit or a refund. (bought replacement at Amazon, installed it already.) They should have told me they did not have the unit and offered a different model, or returned my money.
6 de março de 2026
Resposta da Costway Canada
We truly regret to hear about the negative experience you’ve had.
We will arrange for the shipment from the nearest warehouse based on your delivery address. However, since the product you purchased is currently out of stock in Canada, we have arranged to ship it from the warehouse in the United States.
Before the packages arrive in Canada, UPS website will only display "Label Created." It is only after the packages have reached Canada that the tracking information will be updated in the Canadian UPS system. Only then can we contact UPS in Canada to arrange for the packages to be returned. We have already submitted a recall request to UPS, and we will process your refund as soon as we receive the returned packages.
Thank you very much for your patience.
Kind regards
Costway inc.
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