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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

A great experience all round, from ordering to the fitting. Will definitely use them again. The shop staff are more than helpful, and the fitters done a fabulous job. Really pleased with the results.... Ver mais

Classificada 4 em 5 estrelas

All in all our experience with Cosy Carpets was a good one. We took samples home, made our choice & ordered for three rooms with Lauren. Jason then measured the rooms, small discrepancy as hallway... Ver mais

Classificada 5 em 5 estrelas

Good, welcoming and helpful reception on our first visit to Cosy Carpets Thetford. Helped us choose the right carpet for our room. Very small issue on order delivery. However Manager and staff with no... Ver mais

Classificada 5 em 5 estrelas

We visited several retailers and decided that not only on price and quality that the Team @ Cosy Carpets North Walsham offered the best all round experience. We had the whole upstairs carpeted and the... Ver mais

Informações sobre a empresa

  1. Empreiteiro para instalação/reparação de pisos

Escrito pela empresa

With decades of experience and a reputation for excellence, Cosy Carpets (formerly Kerrys) continues to bring craftsmanship, quality materials, and personal service to every project. Our rebrand reflects our fresh look while holding fast to the values and standards our customers know and trust.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

89 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(89)

85 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Laura and the team was very helpful and…

Laura and the team was very helpful and friendly from start to finish of the process for both myself and my ex husband.
He had his carpet fitted week before mine, we both had the same fitter he was really nice and did a great job for us both.
We are both really happy with our new carpets
We would whole heartily recommend COSY CARPETS !!

23 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service from start to finish

Brilliant service from start to finish.
Really pleased with our new flooring. A special thanks to Noel, worked non stop, very friendly and a brilliant fitter to boot.
Sarah at the store is a very amicable and knowledgeable manager. Many thanks 😊

28 de março de 2026
Classificada 5 em 5 estrelas

Great company and service

From the initial call to arrange for measurements/quotes, Cosy Carpets have been excellent. Friendly staff and so helpful on our subsequent visit to their store in Thetford to make our final choice. Flexible with fitting dates then their fitter, Lee, couldnt have been better. We are so pleased with our carpets and thoroughly recomend this company.

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Carpet Fitting

Today I had my carpet fitted in my hallway, stairs and landing, very pleased carpet fitter was Tom from cosy carpets, excellent job Tom

27 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fitting of hall carpet

Needed a new hall carpet for rented property. Staff in the store were very helpful on advising on suitable carpet for rental property at a reasonable price. Carpet fitter arrived on time to fit carpet very pleased with service .Have used cosy carpets for a previous sale would recommend .

5 de março de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bathroom flooring

We have recently had some flooring fitted in our bathroom and and would highly recommend cosy carpets.
There was really good range of flooring to choose from, Lauren was very helpful and payment was easy. The flooring was fitted within a week and Tom, who fitted it, did an excellent job.

20 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A1 performance

Very fast & efficient service for start to finish.
Friendly staff that kept us up to date with all aspects of the service.
Great fitter done to a high standard and cleared up well after he had finished.
Would recommend

17 de fevereiro de 2026
Opinião espontânea
logótipo da COSY CARPETS

Resposta da COSY CARPETS

Hi there,
Thank you so much for the lovely review.
We are really pleased you were happy with the service and fitting. I will make sure your kind words are passed on to the team.
We really appreciate the recommendation.

Classificada 5 em 5 estrelas

Excellent Service

I do not usually leave reviews, however, I wanted to big up a local company. We were offered a home visit within one working day with Shaun, who was friendly and helpful. They have an excellent range of products from budget, mid-range through to high-end. There was no hard sell and we could test samples in our home. The fitting was booked quickly. The fitter, another Shaun, was excellent, efficient and left the rooms spotless when done. Payment was easy. All in all, a friendly, efficient and very affordable service.

30 de janeiro de 2026
logótipo da COSY CARPETS

Resposta da COSY CARPETS

Hi Julie,
Thank you so much for taking the time to leave a review, it really means a lot. We are so pleased you were happy with the home visit, the range of options, and the smooth fitting service. I will pass your lovely comments on to both Shauns.

Classificada 5 em 5 estrelas

Awesome.....carpet ordered and fitted…

Awesome.....carpet ordered and fitted within about 10 days.....lovely carpet beautifully fitted.....absolutely fantastic job !!

27 de janeiro de 2026
Opinião espontânea
logótipo da COSY CARPETS

Resposta da COSY CARPETS

Hi Darren,
Awesome review, thank you so much. We are really pleased you love the carpet and that everything was ordered and fitted so quickly.

Classificada 5 em 5 estrelas

Good selection of carpet

Good selection of carpet. We found a perfect remnant size for the room. Well fitted and very happy with the final result.

26 de janeiro de 2026
Opinião espontânea
logótipo da COSY CARPETS

Resposta da COSY CARPETS

Hi Steve, really glad you found the perfect remnant for the room. It is great to hear you are happy with how it turned out. Thanks for taking the time to leave a review.

Classificada 5 em 5 estrelas

Thanks to Lauren at Cosycarpets

Thanks to Lauren at Cosycarpets, and for writing all the qoutes..lol, but we got there in the end, a great local company to do business with & when you move here from another area it's nice to find a company you can trust. A massive shout out to Paul our fitter who has done a great job, although he does like his tea, but only kidding, he didn't stop to be fair, so thanks to all concerned with Cosycarpets....amazing guys.

30 de janeiro de 2026
Opinião espontânea
logótipo da COSY CARPETS

Resposta da COSY CARPETS

Hi Alan, thank you for such a brilliant review. We are so pleased everything came together in the end and that you were happy with the whole process. A big thank you from all the team for your kind words, it really does mean a lot. And as for the tea, we like to think enjoying a good brew is what makes a great fitter. Thanks again for your support.

Classificada 1 em 5 estrelas

Do not use

Do not use! We spent alot of money with this company and the fitters are shambles! We had 4 rooms fitted with new carpets and underlay, the guy who measured, measured one room 5foot to small so had to wait for a new carpet to be delivered and refitted. 1 fitter used glue to put the carpet down in the lounge and covered my carpet in glue so i had to clean them to get it off 🙄🙄. The next set of fitters damaged my freshly painted walls and spilt coffee all down my freshly painted walls in the hall way. I rang to complain and all I got was a measly apologies from the fitters and was told to have the carpets fitted before decorating 🙄🙄, everyone knows you have the carpets fitted last. Still waiting 6 weeks later for a response to what they are going to do about my damage walls. Terrible after sales!! Stay well clear. We shall not be using them for the rest of my home so they now lost out on alot more money from us for there terrible attitude to dealing with complaints!

18 de dezembro de 2025
Opinião espontânea
logótipo da COSY CARPETS

Resposta da COSY CARPETS

We are very sorry to read this and genuinely disappointed to hear about your experience.

What you have described is not the standard we expect from our team. Measuring errors, damage to décor, and lack of follow up are all matters we take seriously.

We have attempted to make contact to discuss this with you but have unfortunately been unsuccessful so far. Any damage during installation should always be reported and assessed properly, and we would like to review this case in full to understand exactly what happened.

We would very much welcome the opportunity to put this right. Please contact our head office directly on 01603 883440 with your order details so we can investigate thoroughly and agree on the appropriate next steps.

Classificada 5 em 5 estrelas

Cosy Carpets

Extremely pleased yet again with a second room being refitted with a wonderful carpet. I used the home service and was particularly delighted with how obliging the company were when I had to at short notice reschedule the delivery and fitting. Will use the company again.

16 de dezembro de 2025
Opinião espontânea

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