Received items. 7 pack of wooden stepping stone logs. They turned up mouldy as heck and 3 of the larger ones are a completely different look to the others :(
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The guys arrived promptly at 11am and the shed was up and ready to use within the hour. Such lovely friendly guys and very helpful when I asked for it to be turned around. I absolutely love it is... Ver mais
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Order in good faith and items don’t arrive for weeks or months. When ordering they give you no indication of if items are out of stock. Do not order if you need items before a 3 month period. We are a... Ver mais
Ref: 1010372 Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company. Bought items worth over £600 on 22nd July 2020, never received an... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Cosy promote a natural, engaged and active childhood by supplying sustainable nursery and educational equipment worldwide As a home of new ideas, we’re continually innovating and developing our product range with teacher led research and play in mind. Champions of rural and real-life childhoods, where children are encouraged to play and take part in adventurous activities that enable them to learn and develop whilst having fun.
Informações de contacto
Fauld Industrial Estate, Unit 316-318, Tutbury, Burton-on-Trent, DE13 9HS, Reino Unido
- 01332 370152
- sales@cosydirect.com
- cosydirect.com
2,5
Mau
184 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde em 14 horas
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dont bother
Placed an order in 27th March, no dispatch email received so I contacted the company to find out when it would be received, I was told they couldn't release until April 11th due to a stock take but promised the order would be with us by 13th April.... No delivery, called on 13th promised delivery on the 16th....No delivery, If not delivered by 14th I informed company to cancel order, order arrived next day delivery. Hooray! But low and behold 7 items missing or one large parcel, daily phone calls to retrieve our missing parcel as no one could be bothered to make contact with myself even though they had taken my money. Staff were quite abrupt with a so called apology but made sure I knew how busy they were!! and how late they were working!! not really my problem. still awaiting the rest of my order on the 20th of March. I've also been told to ring again Monday out of courtesy they could have rung us. I would not recommend and will not shop with them again. Horrendous correspondence and customer service.
20 de abril de 2018
Opinião espontânea
Resposta da Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
5 Stars Excellent
9 de julho de 2017
Opinião espontânea
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