CosyWood Opiniões 

294
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Unfortunately my table arrived with a mark on the leg. As this wasn’t picked up at point of delivery the company were unable to do anything apart from tell me to colour it in with a black marker. I un... Ver mais

Classificada 5 em 5 estrelas

Ich habe kürzlich meinen Diamond-Tisch in Schwarz auf Schwarz hier in Berlin erhalten, und er ist wirklich ein Highlight in meinem Essbereich. Die Handwerkskunst des Tisches zeigt sich in seinen Detai... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Auswahl, Beratung, Prozess und nicht zuletzt das Produkt selbst sind absolute Champions League. Unser Tisch passt 1:1 zu den Bildern online bei der Auswahl. Wir konnten stets online den Fertigstellung... Ver mais

Classificada 5 em 5 estrelas

We are DELIGHTED with our new table. It looks amazing and exactly what we hoped it would be. Despite covid and supply issues faced by so many businesses the service has been first class. The team ar... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fabricante de móveis

Sobre CosyWood

Escrito pela empresa


Dining Tables Extendable Tables Live Edge Tables Herringbone Tables Oak Tables Chairs
UK BESPOKE FURNITURE MANUFACTURER

We’ve been working in the UK’s fine furniture market since 2014. We have since expanded our business beyond the UK, delivering products to Germany, Italy, Spain, France, the Netherlands, Portugal, Latvia and USA. We produce new forms and constructions using unique materials and technologies, all to make our customers’ ideas come alive – no matter how extraordinary they are. We are continuously in contact with our customers during the entire process of working on their product. At every stage of the manufacturing process we update the customer with photos of their product in order to fine tune the most important details. The wood used in our production is a living material; each wood species and even every plank has its own unique look, specific colouring and grain, as well as its own history. We use different wood types in our furniture production.

Bespoke custom-made industrial style furniture solutions | clothes rails | dining tables | office desks | chests of drawers | TV units

Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

294 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as opiniões

(294)

12 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Brilliant company to deal with

Brilliant company to deal with. The producer is even better than anticipated. Great comms and loved being updated on the progress plus photos at the end.

21 de junho de 2024
logótipo da CosyWood

Resposta da CosyWood

We're delighted to hear that you're so happy with our service! Keeping you updated and providing helpful assistance are priorities for us. We look forward to serving you again in the future. Thank you for choosing us!

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service, very good quality

5 de junho de 2024
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Resposta da CosyWood

Thank you for your positive review! We are thrilled to hear that you are happy with our product and are very glad that you also had a great experience with our Customer Service. Thank you for choosing CosyWood!

Classificada 5 em 5 estrelas

La table très belle

La table est vraiment très belle et super qualité du bois chaine massive, correspondant les photos sur le site et l´echantillon de la couleur/ traitement de la chaine.
La suivie de ma commande etait impeccable et la service client excellente, les reponses rapides pour mes questions et la livraison pile le moment prévue.
Merci encore.

5 de junho de 2024
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Resposta da CosyWood

Nous vous remercions pour votre commentaire positif! Nous sommes heureux d'entendre parler de votre merveilleuse expérience!

Classificada 5 em 5 estrelas

Dining table

Just assembled a dining table purchased from Cosywood. It is absolutely beautiful and they were a pleasure to work with. Strongly recommend

10 de maio de 2024
Opinião espontânea
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Resposta da CosyWood

Thank you for your gracious words! We are happy to hear about your wonderful experience!

Classificada 5 em 5 estrelas

Stunning quality and price.

From the point of order we were kept fully informed of the progress of the table and bench construction through the work shop. Delivery occurred as programmed five weeks after ordering.
We are absolutely delighted with the price and quality of the table and bench and would highly recommend Cosywood.

3 de maio de 2024
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Resposta da CosyWood

We're overjoyed to hear about your positive experience! Thank you for your amazing feedback!

Classificada 5 em 5 estrelas

We were very impressed with the…

We were very impressed with the communication, they were very quick to respond to any questions we had. The delivery was swift and the rails are fabulous and very easy to assemble - the delivery guys were going to do this but we had to go out. Would recommend without hesitation 👍🏽

26 de março de 2024
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Resposta da CosyWood

We appreciate your kind feedback! We're pleased to hear that you enjoyed our service!

Classificada 5 em 5 estrelas

Great service

Great service , wonderful communication. very straight forward to order thank you . we love our new table

25 de março de 2024
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Resposta da CosyWood

We're delighted to hear about your positive experience!

Classificada 5 em 5 estrelas

Great table and great customer service

Great table, amazing customer service and worth the price. I had a change of mind on the final finish after having already placed the order but the customer service I received was excellent and the company were happy to accommodate the change. Really pleased with my purchase of a dining table.

26 de março de 2024
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Resposta da CosyWood

Thank you for your generous review! We're delighted to hear about your positive experience!

Classificada 5 em 5 estrelas

Blown away

Blown away. Even better than I’d hoped.

10 de março de 2024
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Resposta da CosyWood

Your positive experience brings us joy!

Classificada 5 em 5 estrelas

Well made and great customer service

Gorgeous, high quality table and excellent customer service. Artem responded to my many queries quickly and was helpful when I enquired about exchanging the table for a bigger size. When I decided to return the table, it was picked up the same week and when I enquired about the money not having been refunded to my card, Artem had accounts transfer it to me immediately. Rare to find such attentive customer service these days, very impressed

26 de fevereiro de 2024
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Resposta da CosyWood

We're glad to hear about your positive experience!

Classificada 5 em 5 estrelas

Beautiful table

I ordered a large 3m herringbone oak table from Cosywood back in November.

Wow is it beautiful, the table is elegant and very well built. Truly a thing of beauty, I couldn’t be happier.

At the moment I’m just waiting for cosywood to get back in touch as to what varnish and sand paper grit they recommend for me to use in the future on the table.

20 de dezembro de 2023
Opinião espontânea
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Resposta da CosyWood

Thank you for your fantastic feedback! We're thrilled to hear that you're delighted with the large 3m herringbone oak table from us. Your description of it as beautiful, elegant, and well-built is wonderful to hear. Thank you for choosing us!

Classificada 5 em 5 estrelas

Excellent quality product

Excellent quality product. The company kept us up to date with each stage of the build process and delivery. Faultless service and product.

21 de dezembro de 2023
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Resposta da CosyWood

Thank you for your positive feedback! We're delighted to hear that you found our product to be of excellent quality and appreciated our updates throughout the build process and delivery. Providing faultless service is our goal, and we're glad to have met your expectations. Thank you for choosing us!

Classificada 5 em 5 estrelas

We needed a very specific size and…

We needed a very specific size and throughout the process Cosywood made sure we knew exactly what we would be getting. Excellent communications, very helpful and the table looks lovely.

12 de dezembro de 2023
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Resposta da CosyWood

Thank you for your feedback! We're delighted to hear that you had a positive experience with us while ordering your custom-sized table. Our team works hard to ensure clear communication and provide helpful assistance throughout the process. It's fantastic to know that the table looks lovely and meets your needs.

Classificada 5 em 5 estrelas

High quality furniture

I ordered a Halborn table from CosyWood and am extremely pleased with the table that I have received. It’s absolutely perfect, stunning to look at, well made, solidly built, and has a superb finish to it. The quality is exceptional. It looks just as good in person as in the pictures on their website, if not better when seen with your own eyes. I highly recommend them to anyone looking for high-quality furniture, and I wouldn’t hesitate to order from them again in the future. They also kept me updated throughout the whole process, were easy to communicate with, and I have absolutely no complaints. If you’re looking for a high-quality dining table, then this is where you should get it from.

10 de novembro de 2023
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Resposta da CosyWood

Thank you for your review! We're thrilled to hear that you're extremely pleased with your Halborn table. It's wonderful to know that it meets your expectations in terms of quality, craftsmanship, and appearance. Your recommendation means a lot to us, and we're grateful for your kind words. Thank you for choosing us, and we look forward to serving you again!

Classificada 5 em 5 estrelas

Quality product looks fantastic and…

Quality product looks fantastic and brilliant customer service

4 de novembro de 2023
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Resposta da CosyWood

We're delighted to hear that you find our product of high quality and that it looks fantastic. Thank you for choosing us!

Classificada 5 em 5 estrelas

Perfect addition to my home!!!

I am very pleased with my new table. It is well-made, solid, and looks fantastic. It fits in perfectly with my design aesthetic. I would highly recommend this table to anyone looking for a high-quality piece of furniture that will last for years to come.

Pros:

Excellent quality construction
Solid and sturdy
Fantastic look and design
Perfect fit for my dining room
Very pleased with the product overall

Cons:

None that I can think of

30 de outubro de 2023
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Resposta da CosyWood

Thank you for your wonderful feedback! We're thrilled to hear that the table is a perfect addition to your home, well-made, and fits your design aesthetic. Your recommendation of our high-quality furniture is greatly appreciated. Thank you for choosing us!

Classificada 5 em 5 estrelas

Fantastic Product

We were kept informed throughout the build and shipment process which was really good and when the table arrived the quality was perfect. Would definitely recommend.

3 de novembro de 2023
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Resposta da CosyWood

Thank you for your kind words! We're delighted to hear that you were kept well-informed throughout the build and shipment process and that the quality of the table met your expectations. Your recommendation is greatly appreciated. Thank you for choosing us!

Classificada 5 em 5 estrelas

Spam marketing texts to your phone

*EDIT - I have amended my star rating as Cosywood have responded in such a positive way to my feedback. I've now ordered a table and look forward to receiving it*

I have a dilemma with Cosywood. I was interested in ordering a table so ordered the samples. My mobile number was given for tracking purposes but now I’m getting spammed with marketing texts despite never opting in. It won’t let me reply to the number & there’s no opt out link in the messages so they are totally in breach of GDPR. The only way I can stop the messages is to block the number. That means I can’t order the table from them now as their number is blocked in my phone so I can’t get shipping/tracking notifications. Very annoying as I really liked the table but I can’t stand the spam marketing messages.

20 de outubro de 2023
Opinião espontânea
logótipo da CosyWood

Resposta da CosyWood

Dear Chris,

Thank you for your feedback and for bringing your concerns to our attention. We sincerely apologise for any inconvenience caused by the text messages you received.

Our intention behind the follow-up texts was simply to gather your thoughts on the samples, which are valued at £40 and were sent as part of our commitment to ensuring our customers make the best choice for their needs. We believe it’s fair to seek feedback on these samples, as they represent a significant investment on our part in facilitating a smooth decision-making process for our clients.

However, we understand that our approach may not have been ideal in your case, and we deeply regret any discomfort caused. We strictly adhere to GDPR guidelines and are committed to respecting our customers’ communication preferences. Your experience has prompted us to revisit our process and make the necessary adjustments to prevent such situations in the future.

We’re disheartened to hear that you felt the need to block our number due to these messages. We would still be delighted to assist you with your table order and ensure that you receive the quality product you’re interested in. Please feel free to reach out to us via email or our website contact form for any further communication regarding your order, including shipping and tracking details, at your convenience.

Once again, we apologise for the inconvenience and look forward to the opportunity to serve you better.

Warm regards,
Cosywood Team

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