couchconsole.com Opiniões 77

this is one of the kickstarter projects i have backed and honestly i love it. i normally use kickstarter for gifts and this one was definetely a hit. i really recommend it!!!!

I just bought the Couch Console and man, it's amazing! In my case, it arrived in three days in Europe. I love that I can take my setup with me between my living room and bedroom! And those cup holders are a real lifesaver! The sleek black design fits perfectly with my setup.

I purchased 3 consoles and received 1 of the consoles on January 5th, 2023. As you will see from the communication, they have never shipped the final 2 items, sent a false tracking link, and confirmed they processed my refund but they did not. I disputed with my credit card company and they sent a receipt with the first tracking number claiming it was fully delivered. The company seems to have some questionable practices since its Kickstarter days. In hopes they probably thought I would sweep this under the rug, they forgot about two major things with the communication and tracking number that prove they are in the wrong. I can't list it here since it will be under investigation as I'm taking the next steps to get my money back.

Here is the communication others might find familiar with their own personal situation as well:

Buyer 1/6/2023:
I received the Dark Green console on Thursday 1/5. Do you have the tracking number for the other two?

CouchConsole 1/9/2023:
Thank you for reaching out and apologies for the inconvenience.
No worries, your consoles were shipped separately. Your remaining consoles are already in process and we will send you the tracking details as soon as it has been shipped.
Let me know if you have any other questions!
Best,
The Couch Console Team

Buyer 1/10/2023:
Thanks for the update! Much appreciated.

Buyer 2/12/2023:
I just wanted to circle back on the status of my order with the remaining two items?

CouchConsole 2/15/2023:
Apologies for the delay and inconvenience. We know how frustrating this situation is and we apologize for the inconvenience. Our team is still growing and we are working around the clock to have everything shipped.
Due to the high volume of orders during the Holiday season, it took longer than expected for our new inventory to arrive in stock. We just received inventory in our EU and US warehouses and we'll be working around the clock to make sure all orders are fulfilled as soon as possible. Some received the order in 2 parts - the color we had in stock first. We have all the colors available now in stock and we are preparing his second package for shipping.
Upon checking your order, it is now on its way to you. Kindly wait for your tracking number as our shipping partner will send it to us or you may check your order/tracking number via www . 17track . com (http://www . 17track . com/) and see
its journey.

Buyer 2/23/2023:
Appreciate the response. It's been a little over a week since your email update and over two months since the purchase. As you stated, I haven't received the items or a tracking number from your shipping partner.
Please issue a refund as soon as possible to my original form of payment for the two consoles not received. I wish you the best in your business.

CouchConsole 2/23/2023:
We apologize for the delay in shipping your product. Our recent high volume of orders has caused a backlog in our fulfillment process, but we are pleased to inform you that we have recently received a new stock shipment and are currently preparing your order for pickup. If you wish to go for a refund instead, please inform us and we will process it accordingly.
We assure you that we are doing our best to have your order shipped at the earliest. Our team will email you the tracking information as soon as the label is created. Thank you!

Buyer 2/23/2023:
Yes, please provide the refund. I would have loved the items but doesn't look like I will be getting a tracking number anytime soon.
Thank you for the response.

CouchConsole 2/23/2023:
This is to confirm that your order is for cancellation and refund as requested. It will take a couple of days but the refund will process right away.
We hope you will understand our situation and you will have a little more patience with us. Thank you!

Buyer 3/2/2023:
Following up on the status of my refund. Can someone provide details on what the hold-up this time is? I really was hoping this could be resolved quickly.

Hi i had many issues with ordering the product. I got refund and they send me one for free. The design is cool, but the materials are a bit cheap and they really need modify usb-c charger design. I would have pay half the price for it. This is an honest review.

Order 28912 placed 17Dec2022, never received and it is March 2023!

I ordered 2 in November 2022. Never received them. I sent an email, they sent an email with an excuse. It is now March 2023. I have no product and I have not received an email. Fraud in my experience.

I didn’t receive anything.
Still waiting for my order purchased 3 months ago.

I ordered three consoles in November 2022...they were gifts for Christmas....only 1 arrived....I paid for three pieces and they only delivered 1...I wrote several emails but they take time and they did not deliver what was due. I believe that the company has gone bankrupt and therefore they are trying to deceive to save their balance sheet: be wary and don't buy anything.

The delivery was bit delayed (about 5 days late), but it’s worldwide delivery, sooo… let’s say it’s worth the waiting, because the console is suuuper nice! I love the materials it’s made of. You can see it’s a premium product at first glance. The textures are perfect. Not too glossy, not too matte. I simply love it!

I bought 2 of these as Christmas presents on the 26th November. 1 was delivered beginning of December but not the 2nd one. Numerous emails to their customer service department, most of which they didn't answer, left me infuriated at how poor the after sales service is. Eventually, after no joy about when I could expect the missing item I was told there was no guarantee I would get it before Christmas. So I got a refund for 1 and ended up with just 1!!!
Although the console seems good, I do not recommend this company due to its poor customer service and inability to keep customers updated with issues that arise.

Après avoir attendu 2 ans notre commandes, nous les avons contacter pour l'annuler et obtenir un remboursement. Ils nous ont répondu qu'ils allaient traiter le remboursement. 1 semaine plus tard, nous recevions notre commande dont nous ne voulions plus. Nous les avons donc contacté pour qu'ils reprennent le colis et obtenir notre remboursement. Nous avions le choix entre payer des frais de port vers l'étranger ou avoir le remboursement de la moitié de la commande. Ce qui est déjà honteux car nous ne voulions plus la recevoir. Nous avons choisis la seconde option. Cela fait 6 mois que nous attendons le remboursement de la moitié de notre commande. Malgré les relances, nous n'avons jamais de réponse.
Bref, je ne recommande pas du tout, ce ne sont que des voleurs qui n'assument pas leur incompétence.

Je suis disposée à modifier mon avis s'ils acceptent de nous rembourser.

Took a while for my package to arrive, but we love it! Use it mostly in bed when watching movies tho

As difficult and as finicky individual situations can get, the team does their best to stay on top of everyone's requests.

Managing expectations is not always an easy task, and it takes a lot of compassion towards the own team and product.

Hats of for keeping your cool and keep going.

I ordered one and recieved a defect product. USB-C charging plug is not working. I've been trying to get a replacement cable or a new product for till 22 April. It has been more than 2 months, and the customer supports keeps lying about it'g gettin ready to be shipped in 2 MONTHS. ORDER:#17623

stay away. cheaters. they just write you wait for traking. it 14 months i payed..

Attention c’est un scam
Il y a une boutique sur le site mais le produit n’existe meme pas encore c’est un projet kickstarter
Je l’ai commandé sans savoir j’ai ete prélevé immédiatement et depuis plus de nouvelles pas de reponse a mes nombreux mails rien
Sur kickstarter personne n’a rien recu non plus
Donc faites attention