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coverbaloo Opiniões 

104
•
TrustScore: 3.5 em 5

3,7

Companhia de seguros
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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I tried to make an emergency escape of water claim on a Sunday. After trying online to make a claim and calling numerous times I ended getting my own engineer. I was advised to send various details... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!

A empresa respondeu

Classificada 5 em 5 estrelas

I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros
  2. Companhia de seguros de habitação
  3. Companhia de seguros de custos legais
  4. Companhia de seguros para inquilinos

Informação fornecida por diversas fontes externas

coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.

Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

104 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(104)

6 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 1 em 5 estrelas

Used a cashback site for my home…

Used a cashback site for my home insurance and they declined to pay it.
God help us if we ever need to claim in case of a problem.

2 de março de 2023
Opinião espontânea
logótipo da coverbaloo

Resposta da coverbaloo

Hi James

I'm sorry that you're unhappy with the outcome through the cashback site. According to the data that we received to validate your cashback, the tracking link was clicked a week after the original quote that you did with us; our terms state that you need to click the link, start a new quote, and complete the sale in one transaction in order for it to track correctly.

Any claims you might have would be handled directly by the underwriter, Royal & Sun Alliance, who are among the top providers in the UK for paying out claims, so I hope that can provide you with some assurance if you have were to have any problems.

Kind regards

Adam

Classificada 5 em 5 estrelas

Good service

Quick, easy in taking out policy

24 de janeiro de 2023
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

Good first impression

Charlotte explained everything clearly and apologised for keeping me holding even though that was inevitable considering what I needed to know. As a new customer to this company I hope the policy and any further customer support is as strong as this initial customer service.

18 de janeiro de 2023
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and I have passed your feedback on to Charlotte.

Thanks

Adam

Classificada 5 em 5 estrelas

Hassle free customer service

Unfortunately I had to cancel the policy I had just signed up with them,
Customer service made the process easy and smooth.
Would recommend based on this experience

1 de dezembro de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Sorry that you had to cancel your policy with us, but very glad to hear you found everything straightforward and we hope you keep us in mind for next time.

Thanks

Adam

Classificada 5 em 5 estrelas

Well deserve to have 5 stars

Well deserve to have 5 stars, very accessible and easy to use online.

22 de novembro de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 1 em 5 estrelas

Left me with no heating or hot water…

Left me with no heating or hot water for 3 days with young children who are now sick with flu. Also I have a condition that is worse in colder temperatures. Absolutely unacceptable. Promised a update and didnt even call me back. So now its day 3 with no hot water or heating.

11 de novembro de 2022
Opinião espontânea
logótipo da coverbaloo

Resposta da coverbaloo

Hi Emma

I'm really sorry to hear about your situation. We don't handle claims directly ourselves, but I've spoken with the claims handlers for your policy and they have advised that they sent an engineer to your property out of hours on the night of 11th November when you made the initial claim and found that they needed a part before they could fix your boiler. The part wasn't available any earlier and there was nothing they could do about this, but they had noted your circumstances with your health condition and your children so were already treating it as an urgent priority. I understand that they have arranged for an engineer to visit you tomorrow afternoon to fit the part which should fix the boiler.

Kind regards

Adam

Classificada 5 em 5 estrelas

Insurance application

Service on phone was excellent and documents arrived swiftly.

17 de outubro de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

Easy and quick to get the quote

Easy and quick to get the quote. Competitive price. I hope they would help when I am in need.

14 de outubro de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us and found us competitive.

Thanks

Adam

Classificada 5 em 5 estrelas

Competitive and straight forward with only a few issues at the end

Like most insurance websites, you have lots of questions to answer. This is no different. However it was relatively straight forward. Price and cover was competitive. However I had issues registering an account so I could download my policy. This was corrected by calling the company direct which although this was a pain they were courteous and dealt with my issue straight away.

17 de agosto de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – apologies that you had issues registering for an account initially, but I'm glad that the team were able to deal with this straight away for you.

Thanks

Adam

Classificada 5 em 5 estrelas

Very helpful and pleasant

Very helpful and pleasant, the process was done quickly and efficiently

25 de julho de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

All good

All good . Fast , efficient , helpful
(And that was just me )
Excellent service
John mott

25 de julho de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

Very easy to buy contents insurance

Very easy to buy contents insurance.
Price seemed competitive.

1 de julho de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

Policy set up without much fuss or…

Policy set up without much fuss or trouble.
Impressed with the standard of service.

10 de maio de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Hi Hamid

Thanks for the great review – I’m really glad to hear you had a good experience with us.

Thanks

Adam

Classificada 5 em 5 estrelas

Coverbaloo's home insurance

'Coverbaloo's' home insurance proposal was easier to complete than most. After being completely unfazed by my circumstances, the details of the property to be insured and my requirements, Coverbaloo then quoted what I thought a very reasonable premium for very sensible cover.

1 de maio de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Hi John

Thanks for the great review – I’m really glad to hear you found everything easy to complete and competitively priced.

Thanks

Adam

Classificada 4 em 5 estrelas

Excellent service

10 de março de 2022
logótipo da coverbaloo

Resposta da coverbaloo

Hi Julius

Thanks for the great review - I'm really glad to hear you were happy with our service.

Stay safe

Adam

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