Cozy N Safe Opiniões 

124
TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Car seat snapped in half with minimal force whilst trying to remove it from the car. Took weeks to get a response from the company who eventually collected it to review the damage. Again, weeks have... Ver mais

Classificada 4 em 5 estrelas

Bought the Logan seat direct from company .arrived within 48 hours and is exactly what we wanted . The only observation is that the buckle, whilst fine, feels less solid and is slightly less easy to h... Ver mais

Classificada 5 em 5 estrelas

I ordered a Neo I-size booster seat from Cozy n Safe and it was delivered very quickly despite me living in a really rural area. The booster seat is exactly as it looked online and my child says it is... Ver mais

Classificada 5 em 5 estrelas

Solid safe & adaptable child car seat, I wish I'd bought this from the beginning, it would have saved me a fortune without compromising on safety. Absolute bargain price & sporty design. Extra set o... Ver mais

Informações sobre a empresa

  1. Loja para bebé

Escrito pela empresa

Cozy N Safe is a multi-award-winning British car seat manufacturer with our own manufacturing site and strong supply chain. Created in 2006 in the Midlands, in the heart of the UK by two business owners.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 66% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(124)

28 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Unfortunately I have to give this a low…

Unfortunately I have to give this a low score. I have sent you 2 emails about the lack of padding in this seat and I haven't had any replies.

On the surface it's a good value for money seat with isafe and R129. It does everything I needed in a seat for my circumstances. The 360 swivel is great as I have a 3 door car so need to be able to turn the seat around. It's a sturdy and safe feeling seat.

However I need to take out the infant insert for my granddaughter and the padding left in the chair was awful. Next to no padding between the child and the shell.

I emailed you about this but you haven't bothered to respond to either of my emails. This was disappointing as I expected better for a British company.

Should I get a satisfactory response and solution to the padding issue I would be happy to review this seat higher as otherwise it meets my needs.

7 de abril de 2025
Classificada 1 em 5 estrelas

Bought the cozy n safe Hudson from…

Bought the cozy n safe Hudson from boots. The harness has come open twice while my son was in the seat. He was dancing and it popped open. I have called cozy n safe and was asked to email my issue! I explained it’s urgent as my son is not safe! She didn’t seem concerned! Said her manager was in a meeting so there was nothing she could do?!!
Feeling a bit frustrated! Going to have to buy a new seat urgently and hope I get my money back. Buy with caution! I have emailed but no response not even auto reply to say they received it.
Edit.. 2 days later I chased them. Had call back and now they are refunding me. Thanks

10 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

First class seat

I’m really pleased with my granddaughters car seat. It is so easy to fit its light, my granddaughters are very comfortable in it.
I’d recommend it and so pleased with the look it’s first class.

4 de novembro de 2024
Classificada 1 em 5 estrelas

Had a fantastic little buggy that I…

Had a fantastic little buggy that I loved . Sadly it stopped working at 4 months old due to the mechanism not saying place so would not stay up . I sent video everdence to show this but unfortunately they never returned any more my emails .

1 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

5 Stars for Great Customer Service!

We had an issue with an order that was totally our fault. We called Customer services at Cozy N Safe and Helen did everything to guarantee a great outcome. The standard of care, and the understanding way that they sorted out a situation that was not their's to sort out was second to none. I'd recommend this company to anyone. 5 Star!

17 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered on line

Ordered on line, very straight forward and delivered very quickly. I would recommend the car seat for 3+ years.

2 de setembro de 2024
Classificada 5 em 5 estrelas

I am incredibly impressed with Cozy N…

I am incredibly impressed with Cozy N Safe! Their delivery service was super fast, which was a pleasant surprise. Their customer service is equally exceptional—very patient and responsive to my queries, making the whole process stress-free. Most importantly, the car seat product is top-notch. It’s clear that they’ve put a lot of thought into safety and comfort. Highly recommended!

2 de setembro de 2024

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