Crate Hire Company Opiniões 

315
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I've used the services from this company twice in the last year, and both times I've had a great experience. Delivery and collection literally to doorstep, which makes the delivery charge worth it, ev... Ver mais

Classificada 5 em 5 estrelas

Great service. Ordering was really straight forward and delivery was on time. Driver was super helpful on delivery and collection. Made our house move really straight forward, would highly recommend.... Ver mais

Classificada 5 em 5 estrelas

This is the first time we have used crates for moving home - they were a total game changer. We couldn't be any happier with the service provided by Crate Hire Company. The crates were delivered in... Ver mais

Classificada 5 em 5 estrelas

Absolutely flawless service from start to finish. Lorraine was great at getting everything set up. We over ordered and there was no issue with getting surplus boxes collected and refunded. Dates were... Ver mais

Informações sobre a empresa

  1. Loja de materiais para embalagem

Sobre Crate Hire Company

Informação fornecida por diversas fontes externas

Crate Hire Company offer the best crate rental service throughout the UK, helping you complete your removal smoothly.

We can offer next day delivery, nationwide. We use strong & durable crates, all owned by us, we deliver them using our own vehicles with our own DBS checked drivers, meaning there is no third party being used.

We have a large range of equipment to buy/hire. We have depots nationwide, allowing us to have various depot collection locations.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

315 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as opiniões

(315)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Everyone at Crate Hire was so nice

Everyone at Crate Hire was so nice. They were competitively priced, the website was easy to use and everyone I spoke to was pleasant and helpful.

We had to extend some of the crates for a couple of weeks and they were brilliant and super helpful.

Would highly recommend.

18 de fevereiro de 2025
Classificada 5 em 5 estrelas

All staff are extremely polite

All staff are extremely polite, friendly and efficient. I had to extend my hire 3 or 4 times and this was easy to arrange and the cost is minimal for the 10 boxes I hired. I can highly recommend the team and the service.

29 de janeiro de 2025
Classificada 2 em 5 estrelas

Poor - would not recommend

The crates were mostly as advertised but the overall experience left a lot to be desired.

Half the crates had white dust / residue and needed re-cleaning before use. They also missed the timed delivery window by several hours and then had to be asked to refund the additional fee they had charged for this (which to their credit they then did).

Worst, however, was that delivery was booked for the third floor (with no lift available) but most of the crates and materials were just left on the ground floor. When he arrived, the driver claimed he hadn't been told about the stairs and needed another person to carry them up (refusing my help to do just that). He eventually 'broke his own rules' and carried 1/4 of the crates upstairs before leaving. Following a complaint to the booking team, they said - despite their own delivery confirmation stating "Step Details: Third floor" - that they had "assumed" this meant there were only "3 steps outside building". They then tried to blame timed parking restrictions in front of the building as to why they couldn't have brought them up - which restrictions were never mentioned by the driver at the time and which haven't caused problems for any other delivery in 6+ years (including others that needed much, much longer).

In all, their team either struggles with basic literacy or (more likely) seem to me like chancers. Would not recommend or use again.

22 de novembro de 2024
Opinião espontânea
logótipo da Crate Hire Company

Resposta da Crate Hire Company

We appreciate your feedback and thank you for bringing this to our attention. We have thoroughly investigated the issue and are actively working on revising the online form to ensure the questions are worded more clearly, minimising any potential for misunderstanding. This situation is unprecedented, and we are committed to preventing it from recurring.

Additionally, we have addressed the condition of the crates with our warehouse team and have implemented measures to ensure that all crates sent out are cleaned to the highest possible standard.

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