I have had a really positive experience with London Mutual Credit Union. The staff have been friendly, helpful and professional throughout, and I have always felt that they genuinely want to help... Ver mais
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Leia as opiniões dos outros
Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... Ver mais
A empresa respondeu
First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... Ver mais
A empresa respondeu
If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Informações de contacto
4 Heaton Road, SE15 3TH, London, Reino Unido
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da London Mutual Credit Union
Dear Olimpia,
Thank you so much for the kind words! We're thrilled to hear we could help you out. Your support means the world to us!
Best Wishes,
London Mutual
The online communication was great
The online communication was great, I did not need to call the office. It was the last stage of the agreement that was not so smooth
6 de outubro de 2025
Resposta da London Mutual Credit Union
Dear Arnoldice,
Thank you for your feedback! We're glad our online communication worked well for you. We apologise that the final stage wasn't as smooth. If you could share more details about your experience at feedback@creditunion.co.uk (mailto:feedback@creditunion.co.uk), we'd really appreciate it so we can improve. Thank you for your business!
Best Wishes,
London Mutual
satisfactory service
I like the way they handle customers.
every step, we are updated, and if there is something we need to do, we are reminded promptly and guided as well
3 de outubro de 2025
Opinião espontânea
Resposta da London Mutual Credit Union
Dear Anita,
Thank you so much for your kind words! We're delighted to hear that our communication and customer support made a positive difference in your experience. Keeping you informed at every step and providing clear guidance when needed is exactly what we aim for. We truly appreciate you taking the time to share this feedback – it means a lot to our team!
Best Wishes,
London Mutual
Excellent service
1 de outubro de 2025
Resposta da London Mutual Credit Union
Dear Vanessa,
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with us. We appreciate your business and look forward to serving you again!
Resposta da London Mutual Credit Union
Dear Semone,
Thank you for the great review! We're so glad our customer service team took good care of you. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback!
Best Wishes,
London Mutual
Speed and clarity in the process of…
Speed and clarity in the process of applying for a loan.
1 de outubro de 2025
Resposta da London Mutual Credit Union
Dear Noe,
Thank you for your positive feedback! We're delighted to hear that you found our loan application process both quick and straightforward. Making things clear and efficient for our members is a top priority for us. We appreciate you taking the time to share your experience.
Best Wishes,
LMCU
I had a good experience because it was…
I had a good experience because it was quick to set up and getting a loan was right on on time as expected.
24 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Alex,
Thank you for your feedback! We're delighted your setup was quick and your loan arrived on time as expected. We appreciate you sharing your positive experience!
Best Wishes,
London Mutual
Fast and sure
22 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Viliame,
Thank you! We're pleased to hear you found our service both fast and reliable. Your satisfaction means a lot to us!
Best Wishes,
London Mutual
Prompt action.
29 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Concessa,
Thank you! We're glad we could help you quickly. We appreciate your feedback!
Best Wishes,
London Mutual
Very clear information on the contract
Very clear information on the contract, I expected a lower percentage on the interest, been a credit union. Good job otherwise,and timely.
19 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Ade,
Thank you for the feedback! I'm glad the contract information was clear and delivery was timely. I understand your concern about the interest rate - please feel free to reach out if you'd like to discuss rate options further. We appreciate your feedback!
Best Wishes,
London Mutual
I have had great experience with the…
I have had great experience with the company for nearly 24 years. They have never let me down, they are very reliable with low discounts. Their staff offered great customers services.
25 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Ruth,
Thank you for your incredible loyalty over nearly 24 years! It's wonderful to hear about your consistently great experience with our reliable service, competitive rates, and excellent customer support. Long-term members like you are truly valued, and we appreciate your continued trust in us.
Best Wishes,
London Mutual
Over all good on the entire process
25 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Joseph,
Thank you for your positive feedback! We're pleased to hear that you had a good experience throughout the entire process. Your satisfaction means a lot to us.
Best Wishes,
London Mutual
Good
First of all their service to customers is great interms of communication
Secondly they are there to help you anytime you are in need
is 2nd time I have applied for loan they never refused me or tried to make things difficult the interest rates is 👌 👏 awesome THANKS LMCU
25 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Daniel,
Thank you for sharing your positive experience with LMCU! It's great to hear about their excellent customer service, helpful approach, and competitive rates. Your feedback as a returning customer really speaks to their commitment to member satisfaction.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Priscilla,
Thank you for your positive feedback! It's great to hear that you're fully satisfied with the service.
Best Wishes,
London Mutual
Quality service
Quick and excellent service. The application was thoroughly and reasonably considered. Other factors were also looked at in the consideration.
24 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Augustine,
Thank you for the positive feedback! We're pleased our service was quick and that you found our thorough consideration of your application and other relevant factors to be reasonable. We appreciate you taking the time to share your experience.
Best Wishes,
London Mutual
Admittedly I haven't been happy with…
Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informative response, I am very happy in the handlerling of the above. I am still not happy in the amount that the loan is capped, but still satisfied
24 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Ms Raymond,
Thank you for your honest feedback. We're glad to hear that our recent loan application process impressed you with its speed and informative response, and that you're satisfied with how we handled your request. The loan amount offered was based on your financial information and our assessment criteria. We appreciate you taking the time to share your experience. Your feedback is valuable to us.
Best Wishes,
London Mutual
Fast and Reliable
Just wanted to take a moment to thank you for the excellent service you provide. Your team has always been helpful, professional, and supportive, and it truly makes a difference.
It’s reassuring to know that I can count on a reliable and community focused financial institution like yours. Keep up the great work you are making a positive impact!
23 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Hoshen,
Thank you for the wonderful feedback! It's great to know our team's efforts are making a difference for you. We truly appreciate having members like you and will continue providing the reliable, community-focused service you've come to count on. Thank you for being part of our community!
Best Wishes,
London Mutual
Excellent Service and Support
My experience with London Mutual Credit Union has been nothing short of amazing. The staff were very professional, friendly, and always willing to go the extra mile to help. The process was simple, transparent, and efficient, which gave me peace of mind throughout. I really appreciate the way they put members first and offer financial services that are fair and supportive. I would highly recommend them to anyone looking for reliable and trustworthy financial solutions.
23 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Sekove,
Thank you for sharing your positive experience with London Mutual Credit Union. It's wonderful to hear that you found their staff professional and helpful, and that the process was straightforward and transparent. Credit unions often excel at providing that personal, member-focused service you describe, which can make such a difference when dealing with financial matters. Your recommendation will likely be valuable for others in the community who are considering their banking options and looking for that combination of reliability and genuine care that you experienced.
Best Wishes,
London Mutual
Good service
The experience was smooth and rather simple. Replies were quick and I was always kept up to date about what’s going on throughout the process.
22 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Melanie,
Thank you for the positive feedback! It's great to hear that the process felt smooth and straightforward for you. We appreciate you taking the time to share your experience, and we're glad the quick responses and regular updates helped keep everything clear throughout. Your feedback helps us continue providing quality service.
Best Wishes,
London Mutual
Quick decision
Easy to complete form and the processes are clear. Regular updates on your loan application and a quick decision. Clarity on how much is payable monthly before you commit to signing.
I would recommended LMCU.
18 de setembro de 2025
Resposta da London Mutual Credit Union
Dear Miche,
Thank you for sharing your positive experience with LMCU! It's great to hear that their loan application process was straightforward and transparent. The regular updates and upfront clarity on monthly payments really make a difference when making important financial decisions. Your recommendation will likely be helpful for others considering their services.
Best Wishes,
London Mutual
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