I have had a really positive experience with London Mutual Credit Union. The staff have been friendly, helpful and professional throughout, and I have always felt that they genuinely want to help... Ver mais
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Admittedly I haven't been happy with Credit Union for quite some time now due to changes with time and new card provider. However having applied for a loan few days ago and getting a speedy informa... Ver mais
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First of all their service to customers is great interms of communication Secondly they are there to help you anytime you are in need is 2nd time I have applied for loan they never refused me or t... Ver mais
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If you are trusted to pay your loans back regularly, this is the best financial institution to borrow money from. Very low interest rates and great customer support. As long as you keep up with your... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Savings and loans at the heart of the community with London Mutual Credit Union. We serve Lambeth, Southwark, Camden and Westminster, and members of the UK armed forces. Since 1982.
Informações de contacto
4 Heaton Road, SE15 3TH, London, Reino Unido
- 020 3773 1751
- feedback@creditunion.co.uk
- creditunion.co.uk
4,7
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da London Mutual Credit Union
Dear Zaliwe,
We appreciate your feedback and are delighted to learn about your positive experience with our services.
Our team takes pride in providing a service that is both friendly and professional, with a commitment to placing our members at the forefront of our efforts. If there's anything else we can assist you with, please feel free to reach out to us at info@creditunion.co.uk.
Kind Regards,
London Mutual
Horrendous process this time
I submitted an application on 15 July 2025.
On 29 August 2025 I was still waiting for this to be paid, despite it being approved and despite me continually being asked for the same information I’d already supplied.
This is unacceptable and am really disappointed given that I’ve had such an amazing experience previously by LMCU.
29 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Robert,
Thank you for sharing your experience with us. To ensure we can provide you with the most detailed information about your specific situation and address your concerns thoroughly, I'd like to invite you to send your feedback directly to feedback@creditunion.co.uk. This will allow us to investigate the matter fully and provide you with a comprehensive response tailored to your circumstances.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Gloria,
We sincerely appreciate your generous 5-star rating! The dedication of our team is evident as we strive to provide outstanding service to our valued members. Our goal is to make your interaction with us as seamless and uncomplicated as can be, ensuring a pleasant and professional experience. If you have friends or family who could benefit from our services, we would be grateful for your kind recommendation. Thank you for choosing us!
Kind Regards,
London Mutual
I find the gaps in communication very…
I find the gaps in communication very long to be honest. My only issue.
28 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Sean,
Thank you for your feedback, and I truly apologize for the delays in communication. I want to assure you that the loan was approved within 10 working days. However, if you need a more detailed update on the processing or have any concerns, please don’t hesitate to reach out to us directly. We’re here to ensure everything is clear and moving forward smoothly.
Best Wishes,
London Mutual
Straight forward application and the…
Straight forward application and the deadlines given was maintained.
20 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Assumpta,
Thank you for your feedback! We're glad the application process was clear and timelines were met. Let us know if there's anything we can improve!
Best Wishes,
London Mutual
London mutual do never fail me they…
London mutual do never fail me they help me to save as well as borrow me money brilliant service and also quickly
27 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Amanda,
Thank you for your kind words! We're glad to hear you've had a great experience with our services. We're always here to help you save and support you when you need it!
Best Wishes
London Mutual
was quick and website and link easy to…
was quick and website and link easy to upload documents
22 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Alpha,
Thank you for your feedback! We’re glad you found the process quick and uploading documents through our website easy. If you need any further support, please don’t hesitate to contact us.
Best Wishes,
London Mutual
The whole process was relatively…
The whole process was relatively straightforward, responses clear and advise easy to follow while remaining professional. Thank you
26 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Diana,
Thank you for your kind feedback! We’re so pleased to hear the process felt clear and professional. If you ever need any further help or guidance, please don’t hesitate to get in touch with us.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear William,
Thank you for your kind words! We’re glad you found our service friendly and professional. If you ever need any further support, please don’t hesitate to contact us—we’re always happy to help.
Best Wishes,
London Mutual
Staff are very kind and patient
Staff are very kind and patient, they always support me
15 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Fatmata,
Thank you for your lovely feedback! We’re so pleased to hear our staff have been kind, patient, and supportive. If you ever need any further help, please don’t hesitate to get in touch with us—we’re always here for you.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Olawunmi,
Thank you! We’re glad you had a great experience. If you ever need anything, please don’t hesitate to reach out to us.
Best Wishes,
London Mutual
Application for Loan,
i have rated my experience as great because there was active conversation between the loan team and I during the application for the loan.
the company was patient with me while I was gathering the required documents .
I was updated on my progress at every step and I knew where I was at. They did not take long to respond to me when I wanted to find out what was going on.
Eventually I received the loan and the work I was doing was not adversely delayed or affected.
Thank you for the financial help.
This company has helped me over the years I have been with them to achieve what I would not have achieved if I waited for my monthly salary to come in.
Thank you.
Member.
13 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Rita,
Thank you so much for sharing your experience with us. We’re really pleased to hear that our team kept you updated and supported you throughout your loan application. It’s great to know that our patience and quick responses helped you stay on track with your plans. We’re especially glad that we’ve been able to support you not just this time, but also over the years as a valued member. If you ever need further assistance, please don’t hesitate to get in touch—we’re always here to help.
Resposta da London Mutual Credit Union
Dear Berhane,
Thank you for your kind words! We’re glad to hear your experience has been good with us. If you ever need any help or support, please don’t hesitate to get in touch.
Best Wishes,
London Mutal
Resposta da London Mutual Credit Union
Dear Andrew,
We’re so pleased to hear you had a great experience! If you ever need any help or have questions in the future, please feel free to contact us.
Best Wishes,
London Mutual
It was quick and easy
It was quick and easy. I was able to get a loan as soon as send in what ever questions or things to upload they gave me.
20 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Naka,
We’re glad to hear the process was quick and easy for you! If you ever need support or have more questions in the future, please don’t hesitate to contact us.
Best Wishes,
London Mutual
Resposta da London Mutual Credit Union
Dear Nathaniel,
We appreciate your feedback and are delighted to learn about your positive experience with our services.
Our team takes pride in providing a service that is both friendly and professional, with a commitment to placing our members at the forefront of our efforts. If there's anything else we can assist you with, please feel free to reach out to us at info@creditunion.co.uk.
Kind Regards,
London Mutual
My loan application process was clear…
My loan application process was clear with definitive timelines which were met and my loan was approved and completed within the timeframe given.. I’m a long time customer with LMCU and I would highly recommend you to anybody looking for a good loan deal with affordable repayment terms.
18 de agosto de 2025
Opinião espontânea
Resposta da London Mutual Credit Union
Dear Patrick,
Thank you for your kind words and for being a loyal member! We're so pleased to hear your loan process was clear and completed on time. If you ever need any help or have further enquiries, please don’t hesitate to contact us — we’re always here to support you.
Best Wishes,
London Mutual
They are compassionate and quick in…
They are compassionate and quick in providing their services!
14 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Mako,
Thank you for your kind words! We’re glad to have supported you quickly and with care. If you ever need assistance again, please don’t hesitate to contact us.
Kind Regards,
London Mutual
Quick with responding to any query
14 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Elisabete,
Thank you for your feedback! We’re always happy to respond quickly to your queries — feel free to contact us anytime you need help.
Best Wishes,
London Mutual
Helpful advice and useful information…
Helpful advice and useful information to guide the application. And decision was quick and payment transferred promptly.
6 de agosto de 2025
Resposta da London Mutual Credit Union
Dear Folasade,
Thank you for your kind words! We’re glad our advice and guidance made the process smooth for you. If you ever need more help or information, please don’t hesitate to contact us.
Best Wishes, London Mutual
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