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This is the second year I’ve brought Cremo body wash sets for Christmas presents. Great presentation & the boys love the fragrances & masculine bottles. Really good product & easy purchase, great price & delivery.

First off I love the shower gels, I’ve went through a lot in my time from other brands I’m so glad I found cremo. Lathers great smell is great. And the customer service I’ve had is also great. My last order unfortunately arrived damaged. I reported it and within a day I had a response saying I had a refund and replacement order on its way for my experience. Absolutely outstanding customer service. I will definitely be sticking with Cremo for a while .
Did I mention the smells? Amazing

Bought a Cremo tortoise razor which they claim to barber shop shave. Are constant nicks, I asked for a return and refund and didn't receive an acknowledgement. I wrote a negative review on their site which was removed within minutes

I’ve previously ordered about six times with this firm with no issues with delivery nor the product - however the 7th order didn’t arrive after a month - didn’t hear back when I complaint but they did resolve it by sending out the order next day AND refunded me my money! They’ve won a customer back!! Seriously products are excellent I’ve pretty much bought each of their aftershaves really good value great smells

Why us there not an option for zero stars? Possibly the worst company I have ever dealt with. My order was placed, delivery stated as 5 days, now 24 days not received order or notification of despstch. nobody responds to emails, voice mails or online query submission. Shame as it's a good product, but once I have this issue sorted. I definitely will not buy from them again. Avoid!!!

I have an active subscription to one of their products running and I can see no way to edit or cancel it. I log in to my account and there is no way to make any changes!! I reached out to customer services twice and haven’t heard back. This is simply unacceptable!

Don't order from this company.
I ordered, paid and received email confirmation of order.
Once you order and pay you are abandoned. No reply to emails.
I notice that reviews are usually answered on here by an AI bot. It says it will deal with your issue if you share the order number......It even says this on reviews with an order number in place!!!! I'll leave mine at the end to see what happens.
Not sure if it's pure incompetence or they are scam artists...Either way AVOID
ORDER #24387

Purchased the Cremo Italian Bergamot Esau de toilette spray about 4 months ago. When it eventually arrived I was very disappointed with the smell of it. When I chased customer services, I got very little reply from them. Some 4 months on and although the bottle is approx 1/5 used, it’s stopped spraying!.
I would not recommend this product or company.

My first order was quick and product amazing. Second order a month on and I am still waiting. I cannot get a response from Cremo other than “Due to nationwide shipping volume, you may experience a delay in receiving your order. Please allow a few more business days for the order to reach you.“. It’s been a month. The email is from Edgewell Support? Very disappointing customer service and communication and my order is suffering bad delivery services at best.

Great products but shambolic customer service and inability to contact the company or get any response to e mails. Can't successfully track orders.
Sad when you get a product right that the rest of the experience is totally unacceptable.

I BROUGHT A CREMO RAZOR , EXTRA BLADES AND CREAM FROM AMAZON . I THOUGHT I WOULD GIVE THEM A GO . FIRST TIME USING THE NEW RAZOR, THE CARTRIDGE KEPT FALLING OUT ON UPWARD STROKE . SO NOT HAPPY . I POSTED A REVIEW ON CREMO WEBSITE STATING THIS . [IT WAS TAKEN DOWN WITH IN 1HOUR . NOT HAPPY. REVIEWS ON THERE WEBSITE ARE ONLY WHAT THEY WANT TO PUT UP . I SHALL CONTACT TRADING STANDARDS, IF CREMO DONT GET BACK TO ME . IM 66 YRS OLS , BEEN SHAVING 50 YRS ,

This product is superior to all below it. Body wash scents awesome, deodorant sents awesome, plus the after shave. Solid gold. One stop shopping on their website.

Absolutely the worst customer service I have ever experienced I placed an order on 29/4/2026 and realised immediately that the delivery address had been automatically completed with the wrong address I attempted to edit it online but was not able to I therefore emailed the company but no reply even after a further 4or5 emails nothing I contacted the delivery company and informed them of the problem but they stated that because the order was not amended by the sender there was nothing they could do hence the ridiculous situation where they knowingly delivered to the wrong address and sent me proof of delivery
The whole situation is absolutely ludicrous I would advise having nothing to do with this farcical company

A company that prides itself on “to make you feel your best, we have to be our best” - apparently this does not extend to customer services. Ordered over month ago and still not received my order. Despite emails (one automated reply) no correspondence or contact from the company. This is disappointing as I like Cremo products and have found them great value for quality by comparison to similar competitors.

Got a response from them almost six weeks after the review, terrible company. Just complete BS, got my money back through my bank and I’ll never ever use their products again.A piece of advice, never take customers for granted and if I was in charge, I’d sack the lot. Good riddance

13 May 26,
Just got a reply to my further complaint, it has taken 2 weeks. This company needs to get out of the mail order business, they are rubbish

Order number #22250
Absolutely terrible company! Do NOT buy from them. I had ordered a bottle of cologne and received an EMPTY BOTTLE! After repeated emails and left messages with no response from them I had to commence action through my bank. Still not resolved!

Cremo has provided several excellent orders for me, shipping was reasonably fast, especially for free, and products are my now literal go to for bodywash, 2 in 1 shampoo/conditioner and colognes as well as antiperspirant now that they're expanding the fragrance selection in that area. I honestly can't tell you my 100% favorite cremo scented product. If i had to pick 1 it'd either be vintage suede, palo santo or golden amber. But bourbon and oak, casked vanilla, spice and black vanilla, fresh timber, new distillers blend, and many more really have me liking so many i have probably 75% or more of their currently produced body wash and 2 in 1 scents stockpiled due to liking all the scents and just liking the change each bottle to a different, and refreshing scent in the shower as i clean. The colognes and antiperspirant adds even more depth. I will say my 4 favorite colognes are vintage suede, palo santo, golden amber and bourbon and oak. The Italian bergamot is a good one to mix with the golden amber on colognes as they compliment in scent, as does palo santo and vintage suede. I typically mix those 2 in a spray pattern when i spray to get both scents coming out. Bourbon and oak mixes with palo santo well too, but is typically best alone, just fades a bit fast to my nose. I've ordered directly from cremo, Amazon (where i 1st saw them and was on the fence forever) and walmart and all have been good. Cremo typically does take a bit long to ship occasionally when ordering directly from their site. But usually not terrible. Had 1 issue orderingfrom cremo's site that they resolved quickly. I had 1 bottle come in and the cap broke upon me opening the box. Called service and they expedited me another at no charge. Got it quickly and their agents were helpful and had good customer service skills.

I ordered and paid for 100ml Cremo Italian Bergamot on 10-04-2026.
When I placed my order the price was £34.95, and your website said the order would be discounted by 15% and included Free Delivery within 3 to 5 days. The 15% discount was applied but I was charged for delivery.
However, I have not received any email confirmation of the order even though the money was taken from my account within 24 hours and I have not received any other correspondence regarding the delivery of my order.
I have however, received numerous sales emails offering me a further 15% discounts on further orders.
As such I checked the Cremo website and put in my account details and it states I have no orders pending but I have placed and paid for an order.
I am beginning to regret not having checked Trustpilot before I place my order and I am worried I will not receive my goods

Ordered 4 blades 21/3. Cremo state sent to Evri 23/3.
Evri still awaiting parcel. Numerous e-mails to help desk, even help desk in US along with unanswered phone calls. Stock reply to other complaints this site is a joke.
Went on Amazon got the blades next day what is the problem with this company.
Even almost got scammed when I got hold of a what’s app number for this shower of rubbish. Started a refund complaint with bank as this company unlikely to reimburse me.

Ordered from Cremo following reading a review. Evri was entrusted to deliver my order that was left outside my property in plain view of passing public. Needless to say it didn't take long for someone to pick it up.
Trying to get through the customer service bots is impossible and frustrating at best. Evri taking no responsibility for poor delivery practice. I'm aware that Cremo did fulfil the purchase but neither company involved in this transaction are helpful when something goes wrong. I won't be using Cremo again.