The health reports have been very helpful. I thought I had a gluten intolerance but found out from reports that that probability was low but I had a high probability for an allergy to wheat. So I paid... Ver mais
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If I could give negative stars, I would! My report was COMPLETELY wrong, stating one grandparent (born 1870-1945) was Han Chinese and one (born 1870-1945) was Bengali. I personally knew all 4 of my... Ver mais
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I can't register the kit. When I enter the code I get the message "Unable to register." If I try again, I get a message to click indicating I'm not a robot. But I still can't register the kit. The... Ver mais
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Every report is filled with fascinating details. They explain, in depth, how they scientifically gained The incredibly accurate results. I learned more about myself than any therapist could offer. I... Ver mais
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Informações sobre a empresa
Escrito pela empresa
DNA Testing with the CRI Genetics™ home DNA test kit will let you discover your true ancestry & family history. Progressing Mankind’s understanding of the human genome for over 35 years.
Informações de contacto
2425 Olympic Blvd STE 4000 W, 90404, Santa Monica, Estados Unidos da América
- support@crigenetics.com
- crigenetics.com
3,0
Aceitável
2 mil opiniões
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Respondeu a 100% das suas opiniões negativas
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I can't register the kit
I can't register the kit. When I enter the code I get the message "Unable to register." If I try again, I get a message to click indicating I'm not a robot. But I still can't register the kit. There's an AI chat assist, but they want $5 for the service. I've already spent over $130, $137, I think, so I'm not going to spend another $5 to be ripped off by this company.
11 de julho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for reaching out and sharing your experience. We understand how frustrating it can be to encounter issues while trying to register your kit, especially after you’ve already invested in your DNA testing journey. We're here to help and make sure we address your concerns.
We’d like to clarify that our customer support chat is available free of charge, and you do not need to pay an additional fee to receive assistance from our team.
We’d be happy to help you resolve the registration issue. Please feel free to continue chatting with us, send us an email or call us—whichever option is most convenient for you.
We truly value you as a CRI Genetics customer and appreciate the opportunity to assist you. Our goal is to help you successfully register your kit and continue your DNA testing experience.
We look forward to helping you.
I was expecting details about my…
I was expecting details about my heritage as well as my moms and dad's but I was only shown a percentage of different nationalities
10 de julho de 2026
Opinião espontânea
Resposta da CRI Genetics
Hello Michael! Thank you for clarifying your concern. We understand that you were expecting to see not only your own heritage, but also a separate breakdown of your mother's and father's ancestry. At this time, our ancestry reports provide a combined analysis of the DNA you inherited from both parents and therefore show the percentage of your ancestry associated with different populations rather than separating maternal and paternal contributions.
We appreciate your feedback, as we understand that a parental ancestry breakdown would be a valuable feature. Suggestions like yours help guide future improvements to our reports.
Please be informed as well that we previously tried to get in touch with you via email because we'd like to better understand your experience and answer any questions you may have about your results. We would be happy to explain your report in more detail and address any additional concerns.
We look forward to hearing from you and assisting you further.
If I could give negative stars
If I could give negative stars, I would!
My report was COMPLETELY wrong, stating one grandparent (born 1870-1945) was Han Chinese and one (born 1870-1945) was Bengali.
I personally knew all 4 of my grandparents born in the 1880’s and not one of them was of either of these nationalities. Don’t waste your money, CRI is a complete scam. Nothing else was worth reading after that.
20 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback. We're truly sorry to hear that your results did not meet your expectations. We understand how concerning it can be when your ancestry report doesn't seem to align with your family history.
We want to assure you that we are a legitimate company, and we take the accuracy and quality of our reports very seriously. Our ancestry reports provide a research-grade estimate of your biogeographical ancestry with a confidence level of over 90%, which is among the highest standards in the industry.
We'd truly appreciate the opportunity to review your results with you and better understand your concerns. Please feel free to send us an email, start a chat with us, or give us a call—our team will be happy to take a closer look at your report, answer your questions, and discuss your results in more detail.
Your feedback is important to us, and we appreciate the opportunity to assist you. We look forward to hearing from you and helping in any way we can.
I have more questions than answers
I have more questions than answers. I was expecting a breakdown of paternal and maternal ancestry😞
3 de julho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for sharing your feedback. We're sorry to hear that your results left you with more questions than answers. We understand that you were hoping to see a detailed breakdown of your maternal and paternal ancestry.
Regarding the maternal and paternal breakdown, our ancestry estimates are generated by analyzing your DNA as a whole. We cannot reliably determine which portions of your ancestry were inherited from your mother's side versus your father's side. To ensure the accuracy of your results, we do not separate ancestry by parent when the available data cannot support it with confidence.
Please send us a chat, email, or give us a call at your convenience so we can look over your account, answer your questions, and explain your reports in greater detail.
We're committed to helping you better understand your reports. We look forward to hearing from you and assisting you further.
Paid full price for membership and…
Paid full price for membership and still have to buy additional credits to read reports. Very slow response to get report. Seems like a scam to hook you into spending more and more money.
3 de julho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience hasn't met your expectations. We understand how frustrating it can be when things aren't as clear or seamless as you expected.
We want to assure you that CRI Genetics is a legitimate company committed to providing quality DNA testing services and supporting our customers every step of the way. We value your trust and would appreciate the opportunity to address your concerns.
Please send us an email, start a chat with us, or give us a call at your convenience so we can review your membership, explain your membership benefits, and address any questions you may have about your reports or account. Our team is committed to finding the best possible solution and ensuring you receive the value you expect from your membership.
Thank you for giving us the opportunity to assist you. We look forward to hearing from you soon!
The health reports have been very…
The health reports have been very helpful. I thought I had a gluten intolerance but found out from reports that that probability was low but I had a high probability for an allergy to wheat. So I paid attention to my reaction to gluten from another source than wheat. In short I didn’t have the normal reaction. Also the mitochondrial test really opened my eyes to my ancestors from my mother’s side.It also helped me to know the Peruvian connection was thru my mother’s side. Since the Incan mummy girl had the same haplo group as mine. Very interesting. I’m very glad I did more than the basic DNA test.
22 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Hi Grace! Thank you for sharing your experience with us! We’re so glad to hear that the reports helped you gain new insights into both your wellness and maternal ancestry. It’s wonderful that the additional reports gave you a deeper understanding of your DNA journey and helped you explore those connections. We truly appreciate you being part of CRI Genetics! Don't hesitate to reach out to us should you have any concerns.
Give one price to include all your…
Give one price to include all your package!
30 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for your feedback—we understand your concern.
We do offer one-time packages, but we also have subscription options available that provide ongoing access and updates once your initial reports are completed. This allows you to continue receiving new or additional insights as more features and data become available over time.
Bad specification
Bad specification, It just says Eastern slav. You really can't be more specific? Plus $100 to unlock relative finder temporally? Everything I mean EVERYTHING is an extra fee.
27 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback—we truly appreciate it.
Regarding your ancestry results, we prioritize accuracy over excessive precision. The regional breakdowns we provide are carefully selected to maintain a 90%+ accuracy rate, which ensures the most reliable interpretation of your DNA based on current reference data. We understand the desire for more granular detail, and we are continuously working on expanding and improving our regional breakdowns. When new, more specific categories become available, we’ll be sure to notify customers.
As for Relative Finder, this feature is typically included as part of our 1-year subscription, which provides access to all available reports and tools during the membership period. If you’re unsure about what is included in your specific package or whether any promotions apply to your account, please feel free to reach out to us via email, chat, or phone so we can review your account details and assist you directly.
We appreciate your feedback, and it helps us continue improving both our services and customer experience.
Generic information for too much money…
Generic information for too much money and they constantly have marketing emails to get you to purchase more.
25 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback with us. We truly appreciate hearing your thoughts and value your input.
At CRI Genetics, we value accuracy over precision, and our selected regions allow us to maintain a 90%+ accuracy rate in our ancestry reports. We are continually working to improve our offerings and plan to provide further breakdowns in future updates. You will be notified once new features become available.
We completely understand your concern regarding marketing emails. If you ever prefer not to receive promotional communications, you can easily unsubscribe at any time.
Needs improvements
Needs improvements:
What I liked with CRIGenetics is that they give you updates through your email about your up coming dna results. I also like how they organized my results, however, I noticed how broad the results are and how they are not as accurately pinpointing on the map. They're on point with accurately detecting my majority English, German, and Northwestern european results, but again, they are broad and missing my known Irish roots. Spanish was a surpise as that was exactly what I wanted to use CRI Genetics to test out if I actually did have Spanish ancestry to cross reference between my already tested DNA companies such as 23andMe and FamilyTreeDNA as their updated reference panels say that I have trace results of Spanish on both of them ( FTDNA showed a result of Iberian at 18%, MENA at <1% followed by Sephadic Jewish at <1%). I do wonder if that Spanish coming out is the result of my Northern Itialian side or the borader Mediterranean connection through migrations.
The deep ancestry was interesting and yet questionable when it comes to the trace results (i.e., when you see a percentage of ethnicity at 3%-2% or even 0.10%). CRI Genetics shows that I might have a distant ancestor who came from South Asia from different generations on the timeline. Im wondering if CRI Genetics is confusing potenial distant ancestor to related ancient populations like with My Heritage. At MyHeritage they have their Ancient Ancestry analysis that also shows a low percentage of that same South Asian connection. The results are similar to my results that I tested with Genomelink who also needs updated reference panels on their end.
The biggest thing that needs to improve is their claim on tracing possible ancestors back 50 generations as mine only reached to 35 generations with the ancestor being from India. On a blog they did make it clear that it would be impossible to accurately test all ancestors. Since it looks like they don't have a deep ancestry reference population to test with actual archeology sites this claim makes the supposed timeline going back 50 generations more of prediction then over all accurately detecting your ancestor from 1,000 years ago.
To conclude, CRIGenetics has the potential to become a rival towards mainstream DNA companies, but it needs to evolve; it's lack of appropriate, updated reference panels make it hard to decern the company's accuracy with its practice in science. The company also needs to recover their reputation and credibility from a serious lawsuit from 2023 charged for deceiving customers and shady advertising methods. The company will NEED to recall their pricing methods using monthly or annual subcriptions to be more affordable and not charge $100s or more for credits to open all reports. To potential new customers interested in trying out CRIgenetics, please do your own research on the company and if they don't improve, do not waste your money! You can still try it out if you want, but the company needs to improve in a lot of areas to make itself equal to other DNA companies.
13 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you highlighting what you found helpful.
We also hear your concerns regarding the broader regional assignments, trace-level results, and how these compare with other DNA services you’ve used.
Genetic ancestry estimates can vary between companies due to differences in reference panels, algorithms, and how populations are grouped or defined.
The information we display on the timeline does consider all chromosomes; however, our algorithm only detects and reports results that meet a minimum 80% accuracy threshold. This helps ensure that what is shown is supported by a higher level of confidence within our model.
Following our recent FTC review, we're pleased to reaffirm the accuracy of our scientific methods, the quality of our products, and our commitment to ethical operations and stringent data privacy measures. The FTC's concerns were minor and limited to certain sales and marketing practices in our initial startup phase, practices we have since ceased. Rest assured, we continually strive to uphold the highest standards in all aspects of our work.
For more information, you can read a statement from our CEO here: https://www.crigenetics.com/blog/cri-ftc-investigation
If you’d like to discuss your results further or have any additional questions, please feel free to send us an email, start a chat, or give us a call—we’re here to help.
Thank you again for your time and detailed feedback.
My report was completely inconsistent…
My report was completely inconsistent with my family history and my prior DNA testing.
21 de maio de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for reaching out and sharing your concern. We're sorry to hear that your report appears inconsistent with your family history and previous DNA testing results.
Our ancestry reports provide a research-grade estimation of your BioGeographical Ancestry that has a confidence level of over 90%, which is one of the highest standards on the market.
Different DNA testing companies may produce varying results due to differences in reference population databases, analysis algorithms, and how ancestry categories are defined. These factors can sometimes lead to variations when compared across services or personal family history expectations.
We’d be happy to review your results with you in more detail and help clarify what may be contributing to the differences you’re seeing.
Please feel free to send us an email, chat with us, or give us a call—whichever is most convenient for you—and we’ll be glad to assist further. Your satisfaction is very important to us, and we want to make sure all your concerns are properly addressed.
Very little recent information on families.
Very little more recent information. My wife's Ancestry report over 5 years ago actually pinpointed the exact area of Norway that her grandmother was born in. This report just said I am 66% Scandinavian, when I'm told I'm half Finnish. Really NOT worth the money.
17 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback with us. We understand your disappointment regarding the level of detail provided in your report, especially when comparing it with another ancestry report that provided a more specific location for your wife’s family history.
While DNA itself does not change, different DNA testing companies may provide different results because each company uses its own methods for analyzing genetic information. Factors such as the algorithms used, reference population databases, genetic markers analyzed, and reporting methods can influence how ancestry estimates are categorized and presented.
In our Advanced Analysis report, you can find Finland included within the Northern European category. We prioritize accuracy over precision, and our selected regions allow us to maintain our high confidence level of over 90% accuracy in our ancestry estimates. While some reports may provide more specific regional breakdowns, we focus on providing results that meet our accuracy standards.
We also understand the value of having more detailed regional insights. We have plans to add further breakdowns and enhancements to our reports in the future, and when these updates become available, you will be notified.
We truly appreciate your feedback and understand that you were hoping for more specific family details. Your experience is important to us, and your comments help us continue improving our services.
Thank you again for sharing your thoughts with us.
Too much money for not enough or wishy…
Too much money for not enough or wishy washy -at best -information .found it very general and non specific or individualized/personalized
16 de junho de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for sharing your honest feedback—we really appreciate you taking the time to explain your experience.
We're sorry to hear that the results felt too general and not as personalized or specific as you were expecting. Your comments are important and will be shared with the appropriate team, as we are always working to improve both the clarity and value of our reports.
Resposta da CRI Genetics
Hi Bruce! Thank you for bringing this issue about your results to our attention. At CRI Genetics, your complete satisfaction is our priority, and we would like the opportunity to review your case in more detail and help clarify any concerns you may have. To do so, we will need to verify the details used when the kit was registered and review your account information. Please contact us directly by emailing support@crigenetics.com or calling our customer care team: USA: 1-800-571-9216/ UK: +44 800 208 1204
We would also appreciate it if you could let us know which specific part of the report you question and why. Any additional details you can provide will help us investigate your concerns more thoroughly.
We look forward to a productive conversation and the opportunity to ensure you receive the level of service and satisfaction you deserve.
I thought i would find my dad n his…
I thought i would find my dad n his family n medical reports
29 de maio de 2026
Opinião espontânea
Resposta da CRI Genetics
Hello Carol! We understand your expectation and appreciate you sharing this with us. Our testing is based on genetics rather than genealogy, which means the results focus on DNA ancestry, ethnicity estimates, and genetic insights rather than identifying specific people in your family tree.
Because of this, the test cannot automatically show the names of ancestors, parents, or relatives unless those individuals have also tested with us and have opted in to participate in genetic matching. Without a matching profile in our database, we are unable to identify or confirm specific family members.
We understand this may not have been the outcome you were hoping for, and we appreciate your feedback regarding the expectations for the service. For any further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
being over charged for what i ordered
My initial experience started with seeing they had charged my credit card for $322.29, when I had ordered the basic test for $129.26. They had added on additional tests. I wrote that I wanted those removed. They did that, but it took several emails to convince them I meant what I said. Then when the test swabs were sent, they included another kit, and were charging me for it, if used. I wrote I did not intend to use it, was I to send it back, and after a couple of more emails...got it taken off my acct. We used the swabs we wanted tested, and paid extra for fast results . This came back in a month's time, and was just an email on line, with some arrows on several countries and some percentages.
I know family lore can be incorrect, but some heritage facts we were sure of, were not evident in the results, and we feel since we did not give them the clues we were looking for, (that they asked for) so they couldn't use them and we would get a true list of results, we are confused as to the genuine results. I guess you get what you pay for, but a months worth of emails amounting to about 8 or more....I have to say I definitely do not recommend this company and if I'd read the other reviews first, would not have wasted my money.
This was a Birthday present for my husband.
Rating their customer service is difficult as they responded rapidly , full of sugar and pep talk, but did not seem to be connected to the real research going on, but was located countries away, at least the persons I spoke had various accents and the connections were poor. I just feel this whole thing was a big waste of time and money....do not use them to get true results and get pressured to buy upgraded tests that might not even be true.
9 de abril de 2026
Opinião espontânea
Resposta da CRI Genetics
Hello! Thank you for sharing your feedback, and we are sorry to hear the experience did not meet your expectations, especially as this was meant to be a birthday gift for your husband.
We understand how frustrating the billing issues and repeated follow-ups must have been, and we apologize for the inconvenience caused.
Regarding the ancestry results, genetics and genealogy are related but not always identical. Genealogy is based on family records and known ancestry, while genetics analyzes inherited DNA segments. Because DNA inheritance is random, some known family backgrounds may appear in smaller percentages or may not appear prominently in ethnicity estimates.
Results can also vary between companies due to differences in databases and regional classifications. Additionally, not every ancestor passes down detectable DNA over generations, even when there is documented family history from a specific region.
We appreciate your honest feedback and will share it with the appropriate team as we continue working to improve both our service and customer experience. In the meantime, if you need further clarification with your ancestry reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
Theircresults are incorrect and their customer support is insulting
Their results did not match other tests I had run nor did their results match my genealogy research. The results were so off-base that I seriously think I gave me else's results. (For instance, the other tests and my research indicated more than 60% of my ancestors come from one country; CRI says I have no DNA from there.) When I questioned them, they told me they don't make mistakes. After multiple questions, they agreed to look into it. That was three-months ago and there has been no follow up nor have they responded to my requests for updates.
This is not a trustworthy company.
22 de maio de 2025
Opinião espontânea
Resposta da CRI Genetics
Hello Katherine! We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We completely understand why you would be concerned when your CRI Genetics results differ significantly from both your genealogy research and other DNA tests you have taken. We also apologize if any previous interaction made you feel dismissed or unheard.
Please know that genealogy and genetics are not always the same thing. Genealogy follows documented family history, such as names, locations, and family records, while genetic ancestry estimates are based on inherited DNA patterns and statistical comparisons to reference populations. Because of this, it is possible for DNA results to differ from known family history or from other testing companies, especially since each company uses different databases, population samples, and interpretation methods.
For example, a family line associated with one country through records and identity may genetically overlap with neighboring populations due to centuries of migration, border changes, and population mixing. Different companies may categorize those same DNA markers differently.
That said, we completely understand your concern regarding the level of difference you described, and we would genuinely like the opportunity to revisit your case and check the status of the review request that was previously submitted.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!
This site told me nothing that I didn't…
This site told me nothing that I didn't already know. I warn anyone NOT to use this company. You will be very disappointed.
21 de maio de 2026
Opinião espontânea
Resposta da CRI Genetics
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience did not meet your expectations. We always aim to provide meaningful and valuable insights, and we appreciate you letting us know your thoughts.
May we kindly ask what specific information you were hoping to see in your results? Your feedback will help us better understand your expectations and improve our reports and customer experience.
They give random results that don't…
They give random results that don't make sense and don't even give reasoning. Not even possible, terrible.
21 de maio de 2026
Opinião espontânea
Resposta da CRI Genetics
Hello Roza! We’re sorry to hear that you feel this way about your results. DNA ethnicity estimates can sometimes seem unexpected or confusing because they are based on genetic comparisons, ancient migrations, and statistical modeling rather than recent family history alone.
We would be glad to further review your reports and explain the results in more detail. We have also sent you an email so we can better assist you directly and look into your concerns further.
Please reply to our email with any specific parts of the report that you feel do not make sense so we can review them with you.
Waste of money.
First of all I was very disappointed I had to pay import fees on this - I did not realize it wasn't Canadian. Second - I had to request the return label as my kit did come with one. I paid extra to have the report expedited and now my dashboard says it could take 30 - 60 days to get any Relative Finder matches.
The report I received has no personal information, I already know what colour my eyes are and what shape my nose is. The ancestry information is extremely vague and I quite disagree with it knowing my own ancestry quite well. I feel this was a waste of time and money.
The only positive comment I have is that when I needed to contact customer service in the beginning they were very prompt and helpful.
15 de maio de 2026
Opinião espontânea
Resposta da CRI Genetics
Hi Lisa! Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations, especially regarding the import fees, return label process, turnaround expectations for Relative Finder, and your report results.
We completely understand how frustrating this must feel, particularly after paying extra for expedited processing. Please note that expedited processing applies to the laboratory processing of your DNA sample and report generation. Relative Finder matching, however, takes an additional 45 days to be completed from when your ancestry reports were completed or when you opted in for genetic matching.
At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you. Regarding your results, we would like to review the details associated with your account and kit registration so we can better understand what may have happened.
Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We truly appreciate your positive comments about our customer service team and would welcome the opportunity to further assist you and review your concerns in detail.
We look forward to hearing from you and working toward a better resolution for your experience.
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