CRI Genetics Opiniões 

Resposta da CRI Genetics

15/05/2026

Hi Jeanette! Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you appreciated the clear process, communication, privacy protections, and wide range of reports available. We truly appreciate your support and are grateful to be part of your journey!

Resposta da CRI Genetics

13/05/2026

Hello Rachelle! We’re sorry to hear about your experience. Regarding the Famous People report, the results depend on the number of famous individuals currently available in our registry that match your specific haplogroup. As for the Relative Finder, matches will only appear if genetic relatives in our database have also opted into the matching feature.

We’d be happy to look into your account specifically and answer any concerns you may have. Please reach out to us directly by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204 so we can review your account and reports in detail and assist you further.

Resposta da CRI Genetics

5/05/2026

Hi Sheri! Thank you so much for sharing your experience! We’re thrilled to hear that you’re finding the reports both fascinating and insightful. It’s great to know that the level of detail and the ongoing updates have helped you learn more about yourself in a meaningful way.

We truly appreciate your support and are glad the reports are meeting and even exceeding your expectations. If you ever have any questions or want help exploring more of your results, feel free to reach out anytime.

Resposta da CRI Genetics

30/04/2026

Hi David! Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration.

We’d like to clarify that all reports included in your original purchase are fully accessible once your results are completed, and there should not be a need to make additional purchases to access what was already paid for. If anything appeared locked or unclear, we’d truly appreciate the opportunity to review your account and make sure everything is properly available to you.

We also acknowledge your comments about the report layout. We’re continuously working to improve the clarity and usability of our platform, and feedback like yours is very valuable in helping us do that.

If you’re open to it, please reach out with your account details by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

29/04/2026

Hi Natalia! Thank you for your kind feedback. We really appreciate it. We’re glad to hear you had a smooth and informative experience exploring your ancestry and health markers. It’s great to know you would recommend it, especially for beginners, as that’s exactly who we aim to make the experience accessible for.

If you have any questions as you continue exploring your reports, we’re always here to help.

Resposta da CRI Genetics

29/04/2026

Hi Kim! Thank you for your feedback. We’re glad you enjoyed discovering your ancestry results and the surprises they revealed.

Our reports are focused on ancestry and wellness insights rather than clinical or diagnostic genetic analysis. That’s why some traits may feel more light or familiar, as they reflect general inherited characteristics rather than medical conditions. Currently, our health reports include 100+ insights across categories such as traits, nutrition, wellness, allergies, metabolism, and diet, all aimed at helping you better understand how your DNA may influence your overall lifestyle and well-being. That said, medical DNA testing is part of our future development plans as we continue to expand and improve our services. We’d be happy to add you to our mailing list so you’ll be notified when this becomes available.

Should you need further clarification with your reports, please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

29/04/2026

Hi Robert! Thank you so much for sharing your experience. We really appreciate it. We’re glad to hear that your results have been informative and even surprising in a good way. We also truly appreciate your recommendation and your feedback about the value compared to a typical ancestry breakdown. That means a lot to our team.

If you have any questions as you continue exploring your reports, we’re always here to help.

Resposta da CRI Genetics

29/04/2026

Hi Lee! Thank you for your feedback, and we understand how the results can feel a bit overwhelming at first. Our reports are designed to provide detailed genetic insights, but we recognize that some sections can be complex without additional context. We appreciate your suggestion for a more simplified explanation, and we’ll be sure to share this with our team as we continue improving the user experience.
In the meantime, we’d be happy to help break down your results in a clearer, more straightforward way if you’d like. Please send us a private message on this page with your email or reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204.
We’re here to help make your results as understandable and useful as possible.

Resposta da CRI Genetics

29/04/2026

Hello WhitneyBerry! Thank you for sharing your feedback. We’re really sorry to hear about your experience and understand your frustration.

We’d like to clarify a couple of important points. All paid reports are fully activated once your test results are completed, and there should be no requirement to purchase additional credits to access what was already included in your original order. If anything appeared locked or unclear, we’d be more than happy to review your account and make sure everything you paid for is properly accessible.

Regarding raw data, we understand how valuable that can be for some customers. At this time, we do not offer raw data download or upload. This decision is based on our commitment to protect your privacy and ensure the confidentiality of your DNA information, maintaining strict security standards to prevent any potential misuse or data breaches.

We also take concerns about accuracy and support very seriously. If you’re open to it, we’d appreciate the opportunity to look into your results and experience in more detail so we can address your concerns directly. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

23/04/2026

Hi Mayra! We're really sorry to hear about your experience. That’s definitely not what we want for you. To clarify, once your test is completed, all reports that were included in your purchased plan should be fully unlocked. What you’re describing doesn’t sound right, and we’d like to look into this right away.

We will review your account and reports to ensure that everything you paid for has been properly activated. If anything is missing or incorrectly locked, we’ll make sure it gets resolved as quickly as possible.

Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

17/04/2026

Thank you for the amazing feedback! We’re so glad you had a great experience and found your ancestry results detailed and meaningful.

Resposta da CRI Genetics

17/04/2026

Thank you for sharing your thoughts. CRI Genetics uses established genetic markers and peer-reviewed scientific methods to analyze ancestry. Our reports are based on DNA comparisons with global reference populations and are designed to reflect genetic lineage, not cultural or personal identity narratives. We’re committed to providing accurate, science-based results.

At this time, DNA testing is not able to identify specific tribes. This is because current genetic science cannot reliably distinguish between individual Native American tribes at that level of detail.

We are continuously improving our research, and if future scientific developments make it possible to identify tribal-level ancestry with confidence, we do plan to include those updates in your results.

Resposta da CRI Genetics

17/04/2026

So glad you made it in time!

Resposta da CRI Genetics

15/04/2026

Hello Dee! Thank you for sharing your experience, and we're really sorry to hear about the ongoing delays and frustration you’ve had. At CRI Genetics, our main priority is your complete satisfaction, and we want to turn this experience around for you.

We do understand how the issue with shipping has impacted your overall experience with us. We'd be happy to personally review your order status and see what is going on. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

15/04/2026

Hi Jan! Thank you for sharing your concerns, and we're sorry to hear you feel this way. We understand why the turnaround time and the structure of the reports may have seemed confusing or unexpected.

To address your main concern first, yes, samples with your DNA was absolutely processed and tested. Once your sample is received in the lab, the actual processing time can vary depending on lab capacity, batching of samples, and the progress when your kit arrives. It will also depend on how complex your DNA samples are, which can result in faster-than-expected turnaround times than the 6-8 week timeframe being given. This does not mean the sample was not tested.

As for your concern about the reports and pricing structure, we understand your frustration. The initial report includes core ancestry insights, while additional reports (such as more detailed traits and health-related insights) are optional enhancements that some customers choose to unlock.

We’re sorry to hear that your experience did not meet your expectations. We do take feedback seriously and are always working to improve clarity around what is included upfront versus optional add-ons.

If you would like, we’d be happy to review your specific results with you and go over them in detail to address any inconsistencies you’re seeing. Please reach out to us by sending us an email to support@crigenetics.com or calling our customer care team USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve. Have a great day!

Resposta da CRI Genetics

15/04/2026

Hi Sherry! Thank you for your feedback, and we're sorry to hear that the experience did not meet your expectations. We understand that some of the trait information may feel lighthearted, and we appreciate your perspective on its usefulness. We also tried to reach out to you via email to follow up and better assist with your concerns.

If you’d like to discuss your report in more detail or have any questions about your results, please feel free to reach out to us by sending us an email to support@crigenetics.com
or calling our customer care team at USA 1-800-571-9216; UK +44 8002081204. We look forward to a productive conversation with you to ensure you get the level of satisfaction you deserve.

Have a great day!

Resposta da CRI Genetics

8/04/2026

Hi! Thank you for sharing your experience, and we're truly sorry to hear about your disappointment. We completely understand how important it is for your results to reflect your family history.

At CRI Genetics, our main priority is your complete satisfaction, and we would really appreciate the opportunity to turn this experience around for you. To do that, we’ll need to review the details used when your kit was registered and take a closer look at your results to better explain your reports.

Please reach out to us directly at support@crigenetics.com. You may also contact our customer care team at: USA: 1-800-571-9216
; UK: +44 8002081204 We look forward to a productive conversation with you and to ensuring you receive the level of satisfaction you deserve.

Resposta da CRI Genetics

4/04/2026

Hello Stacey! Thank you for your feedback, and we're sorry to hear that you feel this way about your results.

We’d like to clarify that our reports are based on your genetic data and are designed to show your ancestral origins, rather than your nationality or place of birth. DNA testing reflects where your genetic markers originate from over many generations, which may differ from where you were born or currently live.

To ensure we support you thoroughly and address your concerns in detail, we have reached out regarding your case through #2859200 and will continue assisting you there. We’re committed to helping you better understand your results and answering any questions you may have.

Resposta da CRI Genetics

2/04/2026

Hello Maureen! Thank you for sharing your concerns. We want to assure you that we take these matters very seriously and are committed to fully addressing any questions you have about your report.

Please know that your sample was analyzed accurately, and the results reflect the DNA you submitted. To ensure we support you thoroughly, we have reached out regarding your case through #2858842 and will continue to assist you there.

We completely understand your desire to explore other options and connect with Welsh relatives, and we are happy to provide any clarification or guidance you need regarding your report in the meantime.

Resposta da CRI Genetics

30/03/2026

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating it must be to wait for your kit and still encounter issues with registration—especially after receiving a replacement.

Please feel free to contact us via email, phone, or chat, and we’ll be happy to check this for you right away.