CuddleCo Opiniões 165

Hi there!

I don't usually write reviews but I really wanted to for CuddleCo. They went above and beyond in their customer service, which is really rare to find these days, and I really want other Mums to know!

I bought two mattresses with them for my twins, and it turned out there were some bumps in them.

Cuddle Co were really fantastic - they accepted returns even though it was way past the date (I had an emergency C section and was late on everything), and then when I had another issue, they also replaced the mattress - again.

I felt in really good hands all the way through, and they were really kind, like ensuring that I had the new mattresses, and only booking the return after when it worked for me, etc.

Thank you CuddleCo!

Terrible service , messing around with delivery , then on day that furniture was due to be delivered they emailed to say it was going to be refunded , after having my money for over a week. Tried to contact company numerous times and had no response so after being messed around ended up with no furniture on date of delivery and no refund so I can order alternative furniture .

Avoid CuddleCo! I received a damaged baby cot full of scratches, and their 'customer service' is nonexistent. I’m stuck in an automated loop where they tell me to email the very address I am already contacting. Terrible experience and a total lack of accountability!

Great quality products. Ordered crib and Moses basket mattresses from here and they are so soft, perfect for newborn baby.

I ordered the medium size giraffe. The order arrived on time and the product is good quality.

I have recently purchased the Clara nursery set (cot and drawers), a mattress and changing mat from this company and I am so impressed. The furniture is such brilliant quality and my husband found it a dream to put together. When I placed an order I forgot to add the changing mat, I spoke to customer services who couldn’t add to my existing order but instead provided me with a free delivery code so I could order the mat separately ☺️ I would not hesitate to use this company again!

Very satisfied
Delivered promptly
Easy to assemble
Looks very smart

We received the incorrect colour nursing chair not once, but twice. Getting in touch to return and replace the order was incredibly difficult (the order was placed via John Lewis) and there were several delays to both collection and receiving the correct item. The fact that it happened twice with no real reasoning and that we were having to do all of the chasing to fix the problem was incredibly frustrating. It took nearly a month to resolve.

Ideally would leave 0 stars

Ordered a Doona trike tho rough boots website but dispatched from cuddle co as a third party retailer.

The trike is now 7 days late, and I have no details at all from cuddle co and no tracking number. I’ve emailed them and received an email saying they’ll look into it and get back to me in 3-7 working days. This will then be long after Christmas. The trike was a Christmas present for my son’s first Christmas and it is now too late to order from anywhere else. Unforgivable that they have ruined our first Christmas morning with our son.

Would avoid this company at all costs and use a reputable and reliable company instead.

Ordered a changing mat in cashmere waffle for my sister. It’s really good quality - great that it has a headless zip and water-repellant lining. Would recommend.

Lovely chair - looks great and very comfortable

Ordered from them. First day mattress arrived, second day cot arrived. Both just left on the doorstep. Now I have been told the drawers/dresser are out of stock. Im left with a cot without matching drawers, which was the whole point!

Excellent customer service. They answered promptly and resolved my issue to my uttermost satisfaction.

Delivery didnt show up. Customer service useless, saying will take 3-7 days to respond

We bought a child’s bedroom suite about a year before we needed it and put in storage .
We recently took everything out of storage and built the wardrobe and chest of drawers , all good , very happy with it . We then built the bed , but we could only find one box of 2 .
We contacted cuddleco , they were great , considering we took the Original delivery a year ago , they sent out another box for the bed , no questions asked . I’m impressed with them , (for all they know , we could of lost the original box or damaged it and given them some story to get them to supply the 2nd box for the bed ) we explained we took the delivery 12 months ago but only just built it now , I think they handled it brilliantly and quickly . Well done ! And thanks very much .
Regards
David G

Ordered nursery furniture beginning of September to be delivered 7th November. Got a text that morning (7th) that the delivery has been cancelled. They have now just told me it has been discontinued, surely they would have known that before. Also it was me that to contact them, they never contacted me.

Ordered a cot bed mattress stated 140 x 70 cm, when put into cot bed found to be 5 cm too short it measures 130 x 70cm. The 5cm gap is dangerous as the baby could get a leg or arm trapped. Tried to contact customer services chat not working emails not answered. So now I’m stuck with a mattress that can not be used and this was the most expensive that they sell. DO NOT USE CUDDLECO !

Terrible customer service, an ok mattress. My order went missing as the sender hadn’t put the correct address on the label, left to me to chase where my order was and when it would be delivered. Contacted cuddleco multiple times with no success, one point the cuddleco email got me through to the Doona customer care team.
As for the mattress itself, it’s ok I wouldn’t say it’s brilliant and it’s slightly bigger than the measurements state so doesn’t sit flush into the cot bed slots.
Probably wouldn’t use this company again in the future, I’d suggest avoiding if you can.

I would recommend this mattress as it is just perfect. Comfortable and a great fit!