I took a chance on this brand and ordered two styles, the Gia mule and the Ford mule, both in my usual size 7.5. The length was correct in both pairs, but they were cut noticeably wide. When w... Ver mais
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I don’t usually leave reviews, but this brand truly deserves one. I’ve purchased from them multiple times and the quality is always incredible, beautiful, comfortable heels that constantly get... Ver mais
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I ordered the Goldie Clear Drip Chandelier Open Toe Mules for my birthday and they're honestly the most gorgeous shoes I've ever seen! They arrived within 2 days of me ordering them, which was great c... Ver mais
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Shoes are HORRIBLE quality, poorly made and look SUPER cheap. They look like they came from SHEIN for $40 and they are sold for $200! For that reason they don’t accept returns. The sizing is also way... Ver mais
A empresa respondeu
3,1
Aceitável
36 opiniões
Respondeu a 100% das suas opiniões negativas
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I took a chance on this brand and…
I took a chance on this brand and ordered two styles, the Gia mule and the Ford mule, both in my usual size 7.5. The length was correct in both pairs, but they were cut noticeably wide. When walking, I stepped out of the shoes. I do not typically need narrow sizing and have never had this issue before, so the fit was unexpected.
I understand the company has a return policy. My concern is not that a policy exists, but that the no-refund policy is not clearly communicated at the point of purchase. To find that refunds are not offered, you have to scroll to the bottom of the website and open the full return policy. There is no clear disclosure on the product page or at checkout stating that purchases are exchange or store credit only. The “Free returns” banner across the top of the site makes this even more confusing.
When I raised this concern, I received the following response: “You’re absolutely entitled to share your experience as you see fit, even if the way you choose to do that is to place blame on us for you not reading the return policy.” That felt dismissive rather than solution-oriented.
Policies that are difficult to find and rigid responses to reasonable concerns can leave the impression that immediate sales are prioritized over long-term customer satisfaction and repeat business. For a newer brand at this price point, transparency and flexibility go a long way in building trust.
The shoes are visually beautiful, and I genuinely wanted them to work. However, between the unexpectedly wide fit and the lack of upfront clarity around refunds, I would encourage future buyers to carefully review sizing and return details before purchasing.
1 de março de 2026
Opinião espontânea
Resposta da cultofcoquette.com
Hi Dallas,
We’re sorry the shoes weren’t the right fit for you. They do not run wide; as you mentioned in your emails to us, your foot is narrow. In your initial email, you also acknowledged that you had not reviewed our return policy prior to ordering and asked whether we could make an exception. While we’re not able to offer refunds due to the nature of our business model, we did spend time assisting you in finding an alternative style that may better suit a narrow foot, especially after you told us how beautiful the shoes are and that you would appreciate our assistance. This level of hands-on customer support is typically reserved for high-end brands charging significantly more than the $164 you paid, yet we still took the time to personally assist you.
For clarity, our return policy is listed on our Returns page, accessible through the footer of our website, which is where online brands customarily place their policies. In addition, the “NO REFUNDS” policy is stated no fewer than five times in clear language and capital letters to ensure it stands out within the policy. While we understand that not every policy will work for every customer, we do our best to make ours transparent prior to purchase. It is also posted on our FAQs page and reiterated in the two emails sent when you request a return.
While you have chosen to publicly blame us, your first email to us did acknowledge that you had not read the return policy before ordering.
We genuinely try to support our customers and provide guidance when sizing questions arise. We’re sorry this experience did not meet your expectations, and we wish you the best in finding a style that works well for you.
Great customer service
Great customer service! I got my shoes in time for a super special event!
23 de fevereiro de 2026
Opinião espontânea
Personal & Relatable
I don’t usually leave reviews, but this brand truly deserves one.
I’ve purchased from them multiple times and the quality is always incredible, beautiful, comfortable heels that constantly get compliments. As someone who’s very picky with shoes, that says everything.
This time, I needed a pair for a wedding and had to exchange sizes. Their customer service was outstanding, responsive, kind, and incredibly helpful throughout the entire process. They even went out of their way to arrange a local pickup so I’d have my shoes in time for the wedding.
Between the quality of the shoes and the exceptional customer service, I’ll continue to recommend this brand to friends and family without hesitation.
4 de fevereiro de 2026
Opinião espontânea
Resposta da cultofcoquette.com
Salimata! Thank you so much for the kind words. I am so happy we could get you the shoes in time for your event. 🩷
They accused me of “friendly fraud”…
They accused me of “friendly fraud” after I returned their shoes and was waiting for the refund.
At first, when I just received the shoes, I asked for the bigger size, and they were fine with that. But then I decided to wear them for 30 minutes straight on my carpet. I had rash on my skin because of the toxicity of their materials, so I sent the shoes back.
Now they have a new pair of shoes and my money. I'm working with a bank on a dispute.
By the way, for $200 you can buy good quality leather shoes in Europe.
I do not recommend them - neither their product due to toxic low-quality or their customer service.
1 de outubro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Sofia,
At this time, we’re unable to locate a customer under this name in our system, which means we cannot verify the validity of your claim. If your purchase was made under a different name or email address, please provide that information so we can review it accurately.
That said, several statements in your message are incorrect and require clarification.
We do not accept returns without issuing a store credit. If we had received and accepted your return, a store credit would have been issued. The claim that we are holding both your shoes and your money is therefore false.
Initiating a chargeback for the purpose of bypassing an established store policy is defined by card networks as “friendly fraud.” If a chargeback has been opened, all related correspondence and documentation will be submitted to your bank for review.
Your statements are also internally inconsistent. You indicate that you received the shoes and requested a larger size, and later claim the shoes were “too toxic to wear.” Please clarify what specific material you are alleging is toxic, as our materials are clearly disclosed and compliant with applicable standards.
Lastly, if any purchase was made within the past two months, the total paid would not have been $200, as we have been running a storewide sale during that period with pricing at $146. This further suggests that key details in your claim are inaccurate.
Due to the number of discrepancies — including the name used — we are confident that any chargeback review will be resolved in our favor, as has been the case when customers attempt to circumvent clearly stated store policies.
Shoes are HORRIBLE quality
Shoes are HORRIBLE quality, poorly made and look SUPER cheap. They look like they came from SHEIN for $40 and they are sold for $200! For that reason they don’t accept returns. The sizing is also way off. When you leave a negative review on their website, they delete it and just keep the 5 star reviews.
What a scam of a company smh
16 de janeiro de 2026
Opinião espontânea
Resposta da cultofcoquette.com
We’re truly sorry to hear that this was your experience, as it does not reflect the feedback we receive from the vast majority of our customers.
The style referenced here is one of our best-selling designs and we have received consistent positive feedback regarding both quality and construction. We stand behind the craftsmanship of our products.
To clarify a few important points:
We do not delete or edit reviews on our website. Reviews are collected through a third-party platform and cannot be altered by our team.
We also have no ability to edit or remove reviews on Trustpilot.
At no point did this reviewer contact our customer service team to raise concerns or allow us the opportunity to help resolve the issue.
Our return policy is clearly posted prior to purchase. We offer returns for store credit, which do not expire and can be used at any time. This policy is standard for many independent brands and is communicated transparently before checkout.
We always encourage customers to reach out directly so we can assist, troubleshoot sizing, or help find a solution. We are committed to fair policies, honest communication, and the long-term satisfaction of our customers.
I made a terrible mess of things after…
I made a terrible mess of things after placing an order for 1 pair of shoes vs the 2 I thought I was buying. I quickly emailed them hoping to get both shipped at one time for the one shipping cost. My issue was the email I sent made it sound like I don’t want my original order. After a couple email they quickly fixed things for me and BOTH shoes shipped out. So grateful they helped me. I have 5 pairs of their shoes and continue to share with friends bc they are extremely comfortable. Thank you!
12 de dezembro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Elizabeth! Thank you so much for your review. I'm so glad we could help sort things out and get the shoes to you! 🩷
Be warned
Uncomfortable
HORRIBLE Customer Service!!!
They try to keep your $ and make all kinds of threats, if you dont play along with their rules.
24 de outubro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hello! Since you have not posted your name or order number we can not look into your claim specifically, but we’re genuinely sorry to hear you didn’t have a positive experience. We always want our customers to love their shoes and feel taken care of.
That said, we do follow a clear and publicly-posted return policy, and we never “keep” anyone’s money outside of those guidelines. We also don’t threaten customers — we simply explain the steps required to safely process returns and protect both parties, especially in cases where chargebacks are mentioned.
If you’d like us to take another look at your order or clarify anything, our team would be more than happy to help. Please reach out to us directly so we can resolve this properly.
Gorgeous Shoes, Great Customer Service
I ordered the Goldie Clear Drip Chandelier Open Toe Mules for my birthday and they're honestly the most gorgeous shoes I've ever seen! They arrived within 2 days of me ordering them, which was great considering I needed them for this weekend. Unfortunately, they were uncomfortable around my toebox. I emailed customer service and asked if there was any way I could do a time-sensitive exchange for another pair, and got a super quick reply. She was quick, communicative, kind and suuuuper efficient. Thanks to her, I'll have my new heels in time for my birthday. I can't wait! Thanks so much!
26 de novembro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
HI Ana! So happy we could help resolve your issue in a timely manner and get you something you weree satisfied with and would enjoy! Thank you for the kidn review! 🩷
Cult of Coquette went above and beyond…
Cult of Coquette went above and beyond with customer service!
I placed the pre-order mid October with a shipment date of October 31st. However, October 31st passed and I noticed it had not shipped out. I reached out and asked what was the possibility of the shoes being delivered by at least November 7th because I had my birthday party and really wanted to wear these heels. The team went above and beyond and tracked the shipment that was coming in, expedited my order and I was able to receive the heels just in time for my party! What a birthday miracle.
The shoe was the Goldie Clear Drip Chandelier Open Toe Mules 100 mm. The cutest cinderella heels. Can't wait to order another pair!
7 de novembro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Alison, Thank you for taking the time to review. While there are sometimes unexpected delays, we are so happy you were understanding and we were able to still get these to you in time! Hope you had an amazing birthday! ❤️
Really bad
I came across this brand online and was really excited to buy a pair of their shoes. Unfortunately, my experience has been extremely disappointing.
Before purchasing, I read their policy and realized they don’t accept returns — they only offer a store credit that you can use again on their website. I’m now on my fourth return, and I still haven’t been able to find a pair that fits me properly. I’ve never had this kind of issue with any other brand.
Their size charts are totally inaccurate and misleading. They don’t offer half sizes in the larger sizes, and I’m between an 8 and a 9, so I really need an 8.5 or something close. Every pair I’ve tried is either too tight or too loose. I’ve reached out to customer service, but they haven’t been helpful at all. Honestly, I don’t even know how many more returns I’ll have to go through to find a pair that fits.
On top of that, the quality of the shoes is very poor — cheap materials, bad finishing, and nothing special about the design. They’re simply overpriced shoes that don’t live up to the hype.
I absolutely do not recommend buying from this brand.
23 de outubro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
We’re sorry to hear you haven’t found your perfect fit yet. As you mentioned, our return policy is clearly stated and offers store credit rather than refunds, which all customers agree to before purchasing. We understand that sizing can vary depending on style and personal preference and our team has tried to help you exchange multiple times to find the right fit. We disagree that the sizing notes are inaccurate. You mentioned you have never had this issue with another brand, similarly we have never had any issue with our sizing notes or another customer needing to make this many returns.
We realize not every style will work for everyone. We appreciate you sharing your feedback and wish you the best in finding a brand that suits your preferences.
I don’t normally write reviews but I…
I don’t normally write reviews but I had such a great experience with this company. I got my order fast, the shoes looked exactly like the advertisement and the best part was the quality and how comfortable they are. Will definitely order from them again!!!
29 de setembro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hello! Thank you so much for your kind review! Hope you love your shoes! 🖤
Paid over $200 for shoes that arrived…
Paid over $200 for shoes that arrived with toe marks!! The company offered a $25 gift card and told me to clean them myself. Not impressed. They blocked me off instagram because I commented say exactly this hahahahaha this company is going to fail so hard. Just watch. Karma is a b***h!!
Response - The fact that your company had to write a full essay to defend sending out filthy shoes says it all. Instead of admitting you sold a used pair as “brand new,” you chose to gaslight and lie publicly — even stooping low enough to mention my mental health. That’s not just unprofessional, it’s vile.
No “quality check” leaves toe marks. Stop insulting people’s intelligence. You can dress it up however you want, but every excuse you wrote screams guilt and desperation.
You call this “extensively documented”? Perfect — because I have the same documentation, and it proves exactly what you’re denying. Try spinning it all you want, but your reviews speak louder than your rehearsed PR statement.
Maybe if you put half the energy you spend arguing with customers into actual quality control, you wouldn’t be drowning in negative reviews. Shameful company.
11 de outubro de 2025
Opinião espontânea
Resposta da cultofcoquette.com
We take customer concerns seriously, and this situation has been extensively documented.
This customer was offered multiple resolutions — including a free exchange and a $25 gift card — both of which she declined. The shoes sent were brand new and unworn. The only visible marks she referenced were light impressions that can occur from handling with her own fingers (the material is a reflective mirror like finish which shows fingerpritns/toe prints easily) or brief try-ons during standard quality checks.
She later claimed a “severe OCD” issue and that she was getting married within days, yet continued sending aggressive emails and posting online for hours instead of accepting one of the solutions we provided even after we told her the matter is closed and the options have been laid out.
We responded promptly to every message, usually in 10 min or less, yet she claimed we were not handling this urgently enough. We offered courtesy options well beyond our written policy, and remained professional throughout. Unfortunately, when a customer refuses all reasonable resolutions and begins harassing our staff and posting false statements, we will not continue to engage.
The customer has been relentlessly leaving reviews and emailing for 6 hours.
All correspondence and photos have been documented. Our record shows this claim has been fully addressed and closed.
Never got my shoes
Never got my shoes. Contacted them, and they were unresponsive and unhelpful.
Quality is Target level, and their CEO is not a good person. Look her up.
13 de maio de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hello,
We’re sorry to read this review. Since you haven’t provided your contact information or order details, we’re unable to verify your purchase or look into your concerns. What we can confirm is that all customer emails have been responded to and the only outstanding orders at this time are clearly marked pre-orders.
Your review is particularly strange because you first say you never got the shoes then say the quality is "target level". So it sounds like you did in fact receieve your shoes.
We take both our products and our customer service seriously, and we encourage anyone with questions to reach out to us directly so we can help. As for our founder, we’re confident that a quick search will show there’s no basis to the claim made here.
This review unfortunately appears baseless, but if you are a genuine customer, please reach out with your order number so we can assist you right away.
—Cult of Coquette
very uncomfortable shoes and they have…
very uncomfortable shoes and they have a NO refund policy
21 de agosto de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Janet,
Thank you for sharing your feedback. We’re sorry to hear that the fit of the shoes didn’t work for you. Comfort can vary depending on individual foot shape, and while many customers find this style works well for them, we understand it may not be the right fit for everyone, which why we offer free returns and have customer care availabel to help you with choosing a shoe that fits your needs for style and comfort.
Regarding our return policy — it is clearly stated on our website that we do not offer refunds and instead provide store credit for returns. This policy helps us operate sustainably as a small independent brand. We realize this may not be as flexible as larger retailers, but it allows us to continue producing our collections responsibly.
We truly appreciate you giving our brand a try, and your feedback is important to us as we continue to grow.
— Cult of Coquette
I have purchased more than a few pairs…
I have purchased more than a few pairs of shoes and each and every time my experience has been wonderful. Everything from returns to questions/suggestions on sizing. Highly recommended and did I mention how stunning they are!
9 de junho de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Larrinda! Thank you so much for the lovely review and for being such a long time, loyal customer! We appreciate you so much! ❤️
Shady business practice
Shoe size runs a full 1.5 sizes small, with their horrendous return policy (i.e. you can’t return only store credit) it makes it super shady. You’re basically locked in. I didn’t realize they would not except returns (it’s 2025 after all - most small brands charge a modest return fee at least like $5 but no one is store credit only these days) so when I realized the shoe was way too small and I needed them for an event I swiftly purchased the larger size thinking I would get refunded for the 2 pairs that were too small. Now I’m stuck with 4 shoes worth of credits to this company. Ugh.
1 de junho de 2025
Opinião espontânea
Resposta da cultofcoquette.com
We’re sorry to hear you had a frustrating experience. We understand how stressful it can be when sizing doesn’t work out, which us why we offer free returns for exchange or store credit.
Some styles run slightly small, but we always note this on the product page. We're also always happy to assist with fit questions to help you order confidently the first time.
As for our return policy, we’re a small, independent brand that produces limited quantities and does not mass manufacture. Because of this, we offer store credit or exchanges rather than refunds, a policy clearly stated at checkout and in our FAQs. This allows us to avoid excessive inventory loss and helps ensure that more customers have access to our limited sizing runs.
We specifically have this policy in place to discourage bulk ordering with the intent to return, which can pull multiple pairs out of circulation and cause other customers to miss out. We understand your intention wasn’t to misuse the system, but that scenario is exactly what we try to prevent with our current structure.
If you’d like help using your credit or picking styles you’ll love, please reach out, we’re happy to assist.
Resposta da cultofcoquette.com
Thank you so much for the lovely review! ❤️
Their customer service is top tier and…
Their customer service is top tier and made a huge difference when I had to exchange the original pair I ordered for a lower heel pair.
2 de junho de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Laurin! So happy you had a great experience! ❤️
BUYER BEWARE
The most insanely unhelpful customer service and horrible company to deal with. Their return policy and refusal to have any sort of customer service AND threaten legal action if you attempt to resolve the issue by cancelling on your end is horrendous. BUYER BEWARE. I posted this on their socials as well and they blocked me for that. Be careful who you purchase from..
27 de maio de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Mary,
We’re sorry to hear that you're unhappy, though we’d like to clarify a few key points for transparency and to point out some untruths:
Our customer service team has been in consistent communication with you and has gone above and beyond to assist, including offering solutions and helping to manage multiple orders in a way that works for you. We have never threatened legal action, and have no idea where this came from. We also do not have you blocked you from our social channels, in fact you are currently following us.
These are all very strange accusations since nothing like this has happened.
Our return policy is clearly stated on our website. Like many small, limited-production brands, we offer store credit or exchange, not refunds, and this is communicated before every purchase.
We value every customer and strive to offer thoughtful, respectful service, even when a request falls outside our policy. We're always happy to continue assisting you via email if you'd like to move forward with the return and exchange options available.
— The Cult of Coquette Team
Purchased more than 10 pairs of shoes…
Purchased more than 10 pairs of shoes from this brand and have also gifted many to my friends. There’s a style for everyone, and every occasion. I love how the designs match whatever aesthetic I’m going for.
28 de maio de 2025
Opinião espontânea
Resposta da cultofcoquette.com
Hi Melanie! Thank you for being such a loyal customer and sharing the brand with friends! ❤️
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