First of all, there’s no phone number to contact customer service. Second, they charge for express shipping that turns out not to be express at all. It’s currently taking over 10 business days to expr... Ver mais
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Leia as opiniões dos outros
Placed order, took payment, fake shirt send out with tags and labels sawn on with a needle, either have had item with stitch issues and tried selling me it or they think people are about to buy fake i... Ver mais
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No complaints. I ordered the item easily, it came promptly, and was in perfect condition.
A empresa respondeu
I have bought 2 pairs of Jack & Jones denim shorts from Trendstack ready for a 4 night break to Ibiza. The customer service from Anastasia has been excellent and the quality is what I expected from a... Ver mais
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Informações sobre a empresa
Informações de contacto
Estados Unidos da América
- help@trendstack.co
- trendstack.co
As pessoas também visitaram
No complaints
No complaints. I ordered the item easily, it came promptly, and was in perfect condition.
17 de janeiro de 2024
Opinião espontânea
Resposta da trendstack.co
Hello Korbin! We sincerely appreciate you taking the time to share your shopping experience with Trendstack. We're delighted to hear that you enjoyed our products. We look forward to the opportunity to serve you again in the near future!
Love all their mdse
11 de outubro de 2023
Opinião espontânea
Resposta da trendstack.co
Hello James! We sincerely appreciate you taking the time to share your shopping experience with Trendstack. We're delighted to hear that you enjoyed our products. We look forward to the opportunity to serve you again in the near future!
non-sense return process
non-sense return process. poor service.
29 de novembro de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Mark. Thank you for reaching out with your feedback, as we mentioned you in previous emails we offer two options for returns but we didn't receive an answer from you:
*Return with Store Credit: Ship back the item with our free return label. Upon receiving and inspecting the return, we will issue store credit for the full purchase amount. The store credit code can be used on any new purchases with us.
*Return to Payment Method: Purchase your own shipping label through FedEx, UPS, or DHL. Delivery duties must be paid upfront. Once we receive and inspect the return, we will issue a refund to your original payment method.
Also, we encourage you to review our Return Policy available on our website, if you have any questions or concerns we are here to help you with all you need.
Have a great day.
Excellent fast accurate shipping…
Excellent fast accurate shipping &’products
13 de outubro de 2023
Opinião espontânea
There is no tag with a series number.
There is no tag with a series number.
Where is it?
15 de setembro de 2023
Opinião espontânea
Shipping is horrible.
First of all, there’s no phone number to contact customer service. Second, they charge for express shipping that turns out not to be express at all. It’s currently taking over 10 business days to express it via UPS. It’s impossible to reach either sender or UPS rep. Extremely annoying!
10 de agosto de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Masha. Thank you for your feedback. We sincerely apologize for the delay. While we ensured your order was dispatched promptly, any subsequent courier delays are beyond our control. Please know we've taken measures to acknowledge the inconvenience you faced. For any additional concerns, our customer service team at help@trendstack.co is always here to assist you. We genuinely hope your next experience with Trendstack is smoother.
This website is the worst
This website is the worst. I ordered a suit from them and the suit my size and the suit itself was already tampered with. So the suit fits really small on. I can’t believe they would deliver an outfit that was already tampered with. And to make things worse they change their refund policy.
11 de julho de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Tais. We appreciate you taking the time to share your comment. However, as stated in our Return Policy, customers are required to request a return within 72 hours of delivery. In your particular case, the request was made more than 10 days after you received the item. Regrettably, we are unable to process the return at this time. We kindly invite you to thoroughly review our policy for any future reference you may require. Thank you.
Authentic and Good price
I was able to order a shirt that isn't even sold here in the US and get it within a week.
Best part is, it was a lot less and came right to my door.
8 de maio de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Jose. Thank you for taking the time to leave your comment. We are delighted to hear that you found the shirt you were searching for. We are eager to serve you again in the future. Once again, thank you for choosing Trendstack!
I have bought 2 pairs of Jack & Jones…
I have bought 2 pairs of Jack & Jones denim shorts from Trendstack ready for a 4 night break to Ibiza. The customer service from Anastasia has been excellent and the quality is what I expected from a premium pair of denim shorts from this designer. Second pair is on its way 🥳
Thank you for selling the best J&J out there! Cheers, Mark
5 de junho de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Mark! We sincerely appreciate you taking the time to share your shopping experience with Trendstack. We're delighted to hear that you enjoyed our products. We look forward to the opportunity to serve you again in the near future!
THIS IS A CON SITE
Placed order, took payment, fake shirt send out with tags and labels sawn on with a needle, either have had item with stitch issues and tried selling me it or they think people are about to buy fake item with real prices, be careful item pictures are not always the item sent out, with a rating as low as 3.4 I should have known better
1 de abril de 2023
Opinião espontânea
Resposta da trendstack.co
Hello Adnan. Thank you for your comment. We would like to kindly remind you that our products are guaranteed to be 100% authentic, as clearly stated in our Authenticity Guarantee (you can find it at https://trendstack.co/pages/authenticity-guarantee ). Additionally, we want to assure you that we ship the exact items depicted in the pictures. Have a nice day.
Resposta da trendstack.co
Hello Michael. We appreciate you taking the time to share your comment. Regarding our return policy, we offer flexible options to cater to your preferences. You have the choice of receiving a refund to your original payment method or opting for a refund in the form of store credit. To get detailed information on our return and refund process, I encourage you to visit our dedicated Return and Refund Policy page at https://trendstack.co/policies/refund-policy.
Very reliable
29 de março de 2023
Resposta da trendstack.co
Hello Adebayo! We're thrilled to hear that you had a great shopping experience at Trendstack. We look to serve you again soon!
Not very impressed
Not very impressed. The selection is limited. Returned items only warranted with a store credit.
Returned items take a long time to even received that credit.
13 de março de 2023
Resposta da trendstack.co
Hello Lucine. Thank you for your comment. Currently, we offer an extensive range of over 20,000 products across various categories. Additionally, our newly updated Return Policy grants you the flexibility to choose between a refund to your payment method or store credit. For a detailed understanding of our policy, we recommend visiting https://trendstack.co/policies/refund-policy.
Resposta da trendstack.co
Hi Victora. We are glad you liked the buying experience with us and definitely looking forward to serve you soon. Thank you again for your support and for choosing Trendstack!
This company is fraud
This company is fraud! They sent me the wrong shoes and are not willing to do anything about it ! I ordered D&G Boots and they sent G&G like what ! PLEASE DONT ORDER FROM THIS COMPANY ! Please stop saying that the shoes that I received are not the shoes that you shipped. I have asked for proof of what you shipped all you are giving me is your word. Your word isn’t your bond ! Stole my $777
17 de março de 2023
Resposta da trendstack.co
Hello Nikki. We would like to reiterate our previous communication with you and inform you that, based on information provided by the warehouse, the shoes you have displayed in the pictures are not the same ones that we shipped to you. We can confirm that we dispatched the reference model that you purchased and that we do not carry any boots resembling those in the pictures. Since we have delivered the correct product, we regret to inform you that we are unable to take any further action.
The shoes are the wrong size and are to…
The shoes are the wrong size and are to tight and there are defects on the shoes I wear size 44 , I tried returning them but no one has contact me .
22 de março de 2023
Resposta da trendstack.co
Hello Dulian. Thank you for taking the time to leave a review. We appreciate your feedback and value your business. After reviewing your case, we have found that we did not receive any return request from you. In the future, please remember to contact us at our official email address, help@trendstack.co, for any requests or inquiries. Thank you again for your review and please do not hesitate to reach out if you have any further concerns.
Awesome service!
It was super easy overall to pick and find the shoes that I needed. Great service guys, already planning on my next buy 🙌🏼
13 de março de 2023
Opinião espontânea
Resposta da trendstack.co
We are thrilled you liked your shoes, Ivan. We are definitely looking forward to serve you soon. Thank you again for your support and for choosing Trendstack!
I reached out inquiring about a…
I reached out inquiring about a exchange-return and I am still waiting for a response.
11 de março de 2023
Resposta da trendstack.co
Hello Laronda. Thank you for bringing this to our attention. We have communicated with our support team and we could see that your request was answered within a day. We are glad the issue is solved. Have a great day and please, let us know if you need help with anything else.
Hey I haven’t received my refund yet…
Hey I haven’t received my refund yet and it two days now can u please help
8 de março de 2023
Resposta da trendstack.co
Hello Joseph. We understand that you have concerns regarding your return, and we would like to reiterate that our Return & Refund Policy states that returns are processed and refunded within 3-4 business days after your item(s) are delivered to us, as we have communicated with you via email. We are committed to upholding our policy and ensuring a smooth and efficient return process for our customers. If you have any further questions or require assistance please contact us via email at help@trendstack.co.
Everything is very good quality
Everything is very good quality and affordable price . I loved it
1 de março de 2023
Opinião espontânea
Resposta da trendstack.co
We appreciate you taking the time to give your feedback, Wagner, and look forward to serving you again in the future! Thank you for your support and for choosing Trendstack. Have a great day.
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