CuriosityStream Opiniões 851

I recently requested a refund after my annual subscription auto-renewed on January 4th. I had cancelled just two days after the renewal, and given that the subscription price had changed significantly, I felt it was reasonable to expect an automatic refund rather than having to go through the request process.
That said, Franz from the customer support team was excellent throughout our communication. He was understanding, responsive, and ultimately processed my full refund of $47.99 as a one-time accommodation. The entire exchange was professional and courteous.
My only criticism is that for cancellations made so quickly after an auto-renewal the refund should really be automatic rather than requiring back-and-forth emails.
Overall, I'm satisfied with the outcome and appreciate Franz's help.

Helpful and knowledgeable support team.

Was so excited about hearing of this signed up for a whole year. Avid cinemaphile, but at 90 I need closed captioning. Couldn’t find one film with it. So disappointed.

Customer service was fantastic! I am totally impressed with Bernadett!

I've enjoyed CuriosityStream for years.
When I had to cancel, they were very friendly and helpful, as I knew they would be.

I still highly recommend CuriosityStream for their excellent contect and great customer service.

I love it! I don't know how people live without it!

In the instance it was my mistake that I actually logged onto the wrong website, realised my mistake contacted your company, and they have been over and above resolving the situation and even giving me back a refund.
Thank you for your patience and understanding in my situation, gladly recommend your website to future clients who actually pick the right thing.

Very concisely handled and friendly in spite of a relatively dumb question.

I reached out to them as I had accidentally subscribed to their services and I asked if I could receive a refund. Their response time was amazing and they understood my concern and issued me a full refund.

Jessa did an amazing job helping me out with a billing issue for a subscription service! Highly appreciate Curiosity Stream.

I am satisfied with the service provided

Forgot to cancel my auto-renewing subscription and got billed for another year but customer service helped me with the cancellation and a refund.

I thought it was nice that they also offered documentary suggestions for what I would be interested in watching when I mentioned that I don't use the service enough to pay for it.

Prompt help with my bill!
I had been awaiting a response for a week in my emails. I decided to open a chat, spoke with Marlo Rivera and all was taken care of in less than 2 minutes! I am still happy with my service with Curiosity Stream and Marlo was very kind.

The customer care rep, Marlo Rivera, was able to resolve my issue quickly and professionally. A real pleasure to chat with.

Customer service was excellent. Only draw back was auto-renewal without warning ...only once a year - if you didn't mark your calendar, the day came and then you were on the hook for another entire year with no means to cancel. Wrote management immediately, however being a holiday weekend they didn't et back to me as soon. Bottom line - they worked it out were I should see a full refund.
Enjoy Curiosity Stream however they have priced themselves out. Sad

Marlo Rivera was helpful, polite, and offered me a discount. But what I enjoyed was that he would have helped me even if I had cancelled my subscription

Great experience and customer service! Resolved my issue immediately and I was very pleased with the experience I had.

I initially purchased CuriosityStream for my Dad as a birthday gift and he really enjoyed it. Lots of great programming. And when it was time to cancel their Customer Service department was a huge help and took care of things quickly and easily. Big shout out to Franz! :)

Couldn’t really rate the streaming service itself because I never really used it.
But the customer support department is a 10/10! Had a really strange issue with a hacked account and strange charges on my bank account. They fixed it and refunded the charges!

Very polite, knowledgable and helpful.