Curtain Pole Store Opiniões 

409
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent quality, sturdy poles and fixings. Prompt delivery. One fixing backplate was dented, but after sending an email and photo of the damage, a replacement was dispatched without delay.... Ver mais

Classificada 5 em 5 estrelas

We had struggled to find curtain poles for our front windows needing 5 metres and 2.5 metres matching. We had limited choices but this exceeded all our expectations. It looks beautiful and excellent... Ver mais

Classificada 5 em 5 estrelas

In the last few years I've bought 8 pole kits from Curtain Pole Store. All were well priced and delivered promptly. Although the quality has been generally good, one of the kits had a manufacturin... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

wanted to buy antique brass curtain track in a double, they sell the double brackets in white but not in AB, despite the listing stating it is available. Did not want to know after that and to... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de cortinas e persianas
  2. também em
  3. Loja de persianas

Escrito pela empresa

Curtain Pole Store is a family run online business bringing to you a diverse range of high quality, affordable curtain poles and accessories. We pride ourselves on offering you the best prices available online for your curtain poles.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

409 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Geralmente responde em 14 horas

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4,5

Todas as opiniões

(409)

90 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Absolutely 5 star

Absolutely 5 star for 1) great communication of the order process from start to finish 2) quality of pole is outstanding 3) delivery was prompt and arrived in great condition. 4) great value - l would certainly purchase from this company again without any hesitation.

9 de maio de 2025
Classificada 1 em 5 estrelas

I placed an order on 18/03/25 still waiting!!!

I placed an order on 17/03/25. I am still waiting for the order, initially lots of email exchanges about sorry item was not in stock, due xx date. Then we can’t get is there another style, then sorry your email went to junk, then some helpful discussion on best alternative, then awaiting stock. Was advised would be despatched on 2/05/25. Nothing has arrived, no communication & now no response to emails. I appreciate this is a family business and I have tried to be accommodating and supportive but all communication stopped and I have no clue what is happening.

Update 12/05
Since posting this review I did receive a response - an immediate refund was issued, no explanation why. For me it wasn’t the waiting it was the radio silence when the curtain was clearly not despatched. It is disappointing I had to post a review to obtain a response. I was happy to wait now I feel 2 months have been wasted and I need to start all over again.

11 de maio de 2025
Opinião espontânea
logótipo da Curtain Pole Store

Resposta da Curtain Pole Store

Dear Bev,

Thank you for taking the time to leave a review.

We were very sorry to learn of the significant issue concerning the bay pole you ordered. As we explained via email, we have encountered considerable difficulties with our supplier regarding this particular product.

The delivery dates provided to us have been subject to frequent changes, which has regrettably led us to suspend accepting new orders for this item.

As you may recall, we offered you an alternative, superior bay pole kit at no additional cost, but understand that this option was not suitable for your needs.

As a family-run company, we are committed to ensuring customer satisfaction, and we can assure you that we have not intentionally ignored your emails. It is possible that some correspondence may have been sent over a weekend, resulting in a response on the next working day.

Given the ongoing unreliability of our supplier's delivery schedule, which we appreciate is unacceptable for you and also for ourselves, your order has now been cancelled and a full refund processed.

We sincerely apologise for the inconvenience this situation has caused.

Kind regards,

Manny
Curtain Pole Store

Update 12/05
Dear Bev,

Please accept our sincere apologies for any oversight that led you to feel ignored. We were actively working to obtain a delivery timeframe from our supplier. However, it has now been determined that the specific pole you require will not be available in the near future, which is why your order was refunded.

While we understand your decision to leave a review, we do feel it may have been made prematurely. We had been diligently working to provide you with detailed information tailored to your window specifications. Furthermore, we offered an alternative product, which was unfortunately declined.

Curtain Pole Store

Classificada 5 em 5 estrelas

Clear, efficient and courteous

I needed new curtain pole(s) for a bay window and with heavy curtains. Curtain Pole Store were fantastic throughout: Their clear website and general specifications made choices easy to manage. Very prompt delivery of the ideal product. Due to a slightly unusual wall layout, I needed some extra items in the following days and all arrived promptly. My queries were handled efficiently and courteously. Overall this company and its products are exemplary in all regards and I shall use them whenever I need curtain poles.

17 de abril de 2025

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