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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Ver mais

Classificada 5 em 5 estrelas

I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Ver mais

Classificada 5 em 5 estrelas

This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Ver mais

Informações sobre a empresa

  1. Loja de lembranças

Escrito pela empresa

We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Unfortunately was very disappointed…

Unfortunately was very disappointed with the final product. I emailed company they gave me reasons that only make sense to them. I understand it’s all about money but what about the customer and the emotional aspect of it all. I ordered a plaque for my daughter who had just lost her best friend expecting to receive an amazing heartfelt gift not the case.

7 de dezembro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Customer. We're so sorry to hear that you were not pleased with the final product, but we can make sure there was no problem with it for the following reasons.
First, you said the girl's hairstyle was wrong but the item was printed with your personalised design. Customer created the design when they placed the order and we just downloaded and printed it. There is no change on the design if customers do not require us to do that. Our system recorded your selection for the hairstyle also. Second, you said there are markings on the item. But they are not the ink markings or somethings else. They are the patterns, which already exist on your pesonalised design. We also zoomed the design and captured them for you to check yesterday.
Through the video you sent us, it can be seen that the item arrived in good condition and meets the customer’s customization/personalization corresponding to your order. Therefore we can not agree with your review here. We also provided you all evidence for our position in yesterday's email. Thank you for your understanding!

Classificada 5 em 5 estrelas

Beautiful Beyond Expectations

I am delighted with the gift I recently ordered for my husband with the inscription. Your company did a wonderful job with the gift I chose including the hair color on the gift. The crystal heart exceeds my expectations, and I appreciate the quality. I would give you more than 5 stars.

28 de novembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

The final product is beautiful.

The final product is beautiful.
It takes a while to get them but once you see them they are stunning. One of mine was cloudy and I emailed the company and they told me about the protective cover and I removed it with a hair dryer. I highly recommend this product to remember your lost pet.

24 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love it!

It was exactly as pictured. Very pleased with my order. I've recommended them to my friends. Already placed another order!

2 de outubro de 2023
Opinião espontânea
Classificada 2 em 5 estrelas

Doesn’t fit my Jeep Wrangler Spare w/ camera

Tire cover for Jeep Wrangler has the camera hole in the wrong place despite fitting my tire. Also, the camera hole does not look like the one in the pic—it is just a big hole without a fitted piece as in the pic. Contacted customer service 3x and never heard back. Too bad, the cover looked nice but useless if the camera hole is in the wrong place.

18 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome

I lost my wiener dog and unfortunately its to expensive to haved her urn ⚱️ so this makes it look like a urn for me (I'll always have her with me) ♥️ thank you for the great job

26 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic

The whole shopping experience, from personalising my product through to the cart was easy, very well thought out site. Shipping information is fantastic. And the quality of my product is absolutely amazing, with so many choices. Looks like I’ll be doing my Christmas shopping with them ❤️

3 de outubro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

It was Great to receive a gift from my…

It was Great to receive a gift from my son, what I feel the company did made it that much more special to me. They made it to where my son was able to personalize a thermos for me, and that meant the world to Ms. I love all my kids, Thank You CusGifts

18 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I love my phone case from Cus gifts.

I love my phone case from Cus gifts.
It’s well made and well worth the money.
It makes me smile every time I look at it and the likeness to myself and my dogs it could have been a photo.
I am a very happy customer

4 de agosto de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

I purchased 5 heart memorial plaques.

I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient during our communication. I would highly recommend this company to others. Only criticism is that shipping takes pretty long (almost a month for my first order) and there’s no way to add gift wrapping or anything if you’re sending it directly to someone.

6 de junho de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Excellent, I love it (my wife not so much) lol will be a returning customer on other products.

30 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Defective product

Defective product, unhelpful customer service, told me I had to pay for shipping to China and they had to inspect the product before giving a refund. Scammed me for sure, don't buy anything from them.

10 de julho de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

I'm sorry but I can not find any order that was placed under your name in our system. Can you provide your order number for checking please?

Classificada 5 em 5 estrelas

Custom rug

I purchased a custom rug for my son’s room. It turned out beautifully. Rich crisp colors, as described and pictured. I’ve hung this on my son’s wall because it will last longer as art vs an actual rug. Packed well and shipped quickly. Great shopping experience.

23 de maio de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great banner

Great banner

I ordered a banner for my daughter's graduation and it was super nice! I hung it outside for a few days and now the material was so nice that she can keep it as a souvenir. My daughter liked it a lot!

22 de junho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

cusgifts virgin

It was the first time with cusgifts. It took over a week to leave country of origin , but then it moved along quite quickly . I don,t like the idea of not being given an Australian tracking number when it arrives , as the parcel is out of your control . Sometimes the tracking isn,t clear . A part from that , my rug arrived today & I love it so thank you . Staff ? are prompt in getting in contact with you if you have a problem or quiery , thank you , Mia ; )

23 de junho de 2023
Opinião espontânea

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