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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Ver mais

Classificada 5 em 5 estrelas

I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Ver mais

Classificada 5 em 5 estrelas

This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Ver mais

Informações sobre a empresa

  1. Loja de lembranças

Escrito pela empresa

We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful keepsakes

It started rocky due to My anxiousness. However, the finished product turned out beautifully, after I took off the protective film used in shipping. Beautifully crafted keepsakes!! ❣️❣️ Thank you for being so kind and understanding and patient with me with the absence of our loved one.

14 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Iv lost 2 of my dachshunds in 2 years…

Iv lost 2 of my dachshunds in 2 years both age 17 the gifts I have had done our so beautiful I miss them so much my home is like a shrine to them I carnt bear to remove photos what are so precious gus gifts have done so many gifts for me I can’t thank them enough thank you for helping me to keep precious memories

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

This is my second order from CusGifts…

This is my second order from CusGifts and again they didn’t disappoint. I had a question about a part of my order, they were quick to answer. I am totally happy with the quality of my order, which was two personalized mugs and a personalized outdoor mini flag. I will definitely order from them again. Such unique, personal gifts you can order from them.

3 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Crystal heart memorial

I was absolutely heartbroken after losing my 16 year old sheltie in January. I started shopping for a memorial for myself. I found your website and ordered the crystal heart. It is absolutely beautiful and I love it.

2 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Camper gear

Fast delivery and quality product can’t fault this site the goods are definatly
What I ordered

12 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Never Buy From Cusgiftlove.com

I wish I could put ZERO stars on this company!! I have receipts and everything to prove that this is indeed their product!! I would advise anyone to NOT EVER ORDER FRON THIS COMPANY!! They are scammers and fail to refund my money back as their advertising promised. I paid $73 for the heart shaped frame that supposed to play music, which wasn’t created. I received a frame with the picture cropped on our faces. It was supposed to have been delivered by February 14th and was ordered back in January. I didn’t get it until yesterday and how disappointed I am!! I request to send it back and want my full refund but they want to offer me 15% of my refund a keep this ugly frame!! IM NOT NEGOTIATING!! I am an attorney and will be reporting them to the BETTER BUSINESS BUREAU IMMEDIATELY!! I promised them that if they didn’t refund's my money I’ll post a negative review on all social media platforms…so here we go!! Until I receive my refund, I’ll keep posting and encouraging people to NEVER SHOP ON CUSGIFT.COM

26 de fevereiro de 2024
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Carla. I'm sorry but you rated the wrong store. We are Cusgifts.com, not CUSGIFTLOVE.COM as you said, there is no order under your name in our record and we do not have the product that can play music.
Please help us delete this review as you did not buy the item from us. Thank you!

Classificada 1 em 5 estrelas

Custom Heart Flower shadow box

I ordered the Custom Heart Flower
Shadow Box with Photo from cusgifts.com on February 1, 2024 (I saw it on tik tok) I paid for express shipping so that it would be to be either by the 14th or before the 14th of February. I received a call from my bank regarding this purchase on February 16th asking me if I had been scammed. I had in fact been scammed. The order was never filled and I do NOT recommend this company for items.

16 de fevereiro de 2024
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Mesgana.
I'm sorry that you have rated the wrong store.
Our store does not have the product Custom Heart Flower Shadow Box. Moreover, I do not find any order that was placed under your name.
Please help us check the receipt of your order again to contact the correct store and help us delete/correct this review.
Thank you so much!

Classificada 1 em 5 estrelas

ridiculous

I ordered the valentines picture frame a while ago and still haven’t received it and they don’t respond to emails. This gift was supposed to be delivered on time and it’s not. Very dissatisfied!!

13 de janeiro de 2024
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi there. We apologize, but we cannot locate your order using this email address and your name
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?

Thank you for your cooperation, and we look forward to assisting you further.

Classificada 5 em 5 estrelas

Perfect personalized gift.

Purchased as a gift for my son a beautiful daughter in-law. I was so happy to see it. Christmas Day couldn’t come sooner. They opened it and was so happy. It was perfect for them.

2 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I ordered a blanket on January 11th

I ordered a blanket on January 11th, still waiting and they don’t answer emails. they gave me a fake tracking number. Stay away they are scammers!!!!!

6 de fevereiro de 2024
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi there. We apologize, but we cannot locate your order using this email address and your name
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?

Thank you for your cooperation, and we look forward to assisting you further.

Classificada 5 em 5 estrelas

Winky's Wings

The company responded quickly to my email regarding the item I purchased text didn't look right. I didn't realize there was a film to remove. I was frustrated at first because my dog had just passed away. The company explained that I need to remove the film and once I finally got the film off, my product looked beautiful. The size was perfect and looked beautiful next to my dogs urn.

3 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No response for faulty order

Wish there was 0 stars.
Paid for an order, received the T-shirt and the printing was completely wrong.
Sent a photo of evidence to the support email and requested either a fix or refund and they’ve never responded to me. Sent 2 emails now, 2 weeks apart.

No response.

26 de janeiro de 2024
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi there.
We apologize, but we cannot locate your order.
Could you please provide us with the full name used to place the order and either the transaction ID or the receipt from the bank for us to check?

Thank you for your cooperation, and we look forward to assisting you further.

Classificada 1 em 5 estrelas

Still waiting two months, Prt 2

You said you sent the finished product, but I have proof it never got to me. Both USPS and PayPal want to know how the medium sized door mat you "supposedly" sent, weighs only 9oz, when it should be about 2-3 lbs. at least, according to the information given to me by USPS. You lie about the delivery and if you did send me something which I doubt, it was not the personalized medium door mat I ordered. Just give me the refund before you have a bedridden, handicapped person in small claims court suing you for the $44.94 you stiffed me out of.

1 de novembro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Amalia Castellanos-Arroyo,
Your order has been marked as delivered at your address on November 18th, 2023
You can see the shipping process here
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=92748927005850000021496532

Please double-check your mailbox and inquire with your neighbors to see if they have received it on your behalf.
If you are unable to locate your package, we suggest contacting USPS at 1-800-275-8777 and providing them with your tracking number 92748927005850000021496532 as soon as possible.
If the local carrier is unable to locate your package, please request documentation or an email confirming that the package was lost or misplaced and send it to us so we can apply for compensation on your behalf.

We apologize for any inconvenience this may have caused and look forward to hearing from you soon.

Classificada 1 em 5 estrelas

been waiting for over a month on my…

been waiting for over a month on my package, it is a christmas gift and it won’t even get here before christmas like ?????

19 de dezembro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Melissa. I'm sorry but I did not find any order that was placed under your information. Can you please help me to check again if you did place the order from our store - Cusgifts

Thank you so much!

Updated Dec 19th: Thank you for the information that you have sent to us. We can make sure that you did not place that order from our store. Maybe the store where you placed the order is Cusgiftlove or Cusgiftforlove
Their customers sometimes contacted us also
You can check the information on their website
Cusgiftlove - https://cusgiftlove.com/
or Cusgiftforlove - https://cusgiftforlove.com/

Thank you so much!

Classificada 1 em 5 estrelas

WORST company and customer service I…

WORST company and customer service I have ever ordered from. I placed an order with peoples names listed and as soon as I placed the order I realized I forgot one name. So I emailed them immediately telling them to please fix this mistake. Then 12 hours later I still haven’t heard anything so I asked them to please cancel my order and I would place a new one. I sent email after email after email & it took them 6 days to get back to me & their response was sorry this is a customized gift and we can’t cancel it. Even though their website says they have a 30 day return policy. They are scammers. Do not buy from this company please! ETSY has the same designs and they are Americans. These Chinese people just want to scam and take your money!

11 de dezembro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi Gabby. I'm sorry but I checked and did not fiind any order under your name on our record. As you mentioned 30 days return policy, I wonder if you have rated the wrong store - There are 2 stores that have quite similar names with us and I found they have that policy - Cusgiftlove and Cusgiftforlove.

Normally, we always check customer's request carefully and it's impossible that we missed your request almost 6 days. If we miss customer's request, that is our fault and we're willing to replace the item.
So can you please help us to check again?
Thank you so much and I look forward to hearing from you soon.

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