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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If I could give a zero I would. The amount of time to receive the order, a Christmas gift, was ridiculous. It took a month and arrived on Christmas Eve. Can’t mail it. It looks nothing like the item s... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered the wooden plaque with me my husband & my maisie with her angel wings. I actually tried to cancel as somebody else had ordered us they said similar but was too late to cancel. So glad I didn... Ver mais

Classificada 5 em 5 estrelas

I purchased one heart memorial plaque for my mom. Her sister loved it so much that we purchased four more with the exact same design! The company was quick, clear, knowledgeable, honest, and patient d... Ver mais

Classificada 5 em 5 estrelas

This was a beautiful ornament! We purchased as a gift for our son who lost his beloved puggle this past year. We were all moved to tears as he opened it. It was thoughtfully and carefully made and the... Ver mais

Informações sobre a empresa

  1. Loja de lembranças

Escrito pela empresa

We are creative company to help you create and make the unique gift. You can personalized the design and custom the gift with many choices like dog breeds, cat breeds, horses and hairstyles,...


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

206 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Love their products

Love their products. Tracking is accurate and in real time. Have bought 2 things so far-will definitely buy more. Last delivery was Easter Sunday!! Very impressed.

9 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect sign above expectations

There was a minor issue when my sign didn't arrive. So I contacted Cus gifts & somehow my email when I to the junk mail.
Once they found it in junk they responded quickly, remade my sign & shipped it to my home address not my PO. I was very happy with the sign when it arrived it was very well made & better than I imagined.
Thankyou for rectifying my issue so quickly & professionally.
Definitely recommend this company

3 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t waste $$ or your Heart

You can’t post a review on their actual page or post a photo. Their craftsmanship and csr is beyond 3 world horrible. It takes forever to get a defective item from within the United States.. after business response… the overprinting and date of death in no way is a protective coating.. nor is the deliberate shutting off reviews on your main page and not allowing photos to be posted ( 3 apr 2023)

Jun 19, 2024… the “protective coating “ had nothing to do with the locking mechanism failing..
the company was contacted multiple times.. customer service was horrible and they refused to correct the manufacturing error

21 de março de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi
The front of your plaque has a protective film to prevent any scratches or damage during shipping, which may make it appear cloudy. This was clearly stated in the product description.
To remove the protective film, we recommend blowing hot air on it for a few minutes or rubbing it with soapy water to soften the film.
Alternatively, you can also scratch one corner of the product to partially tear the film, which will make it easier to remove.
We have also provided a helpful video for your reference: https://www.youtube.com/shorts/pj5yfKuodSE

Once the protective film is removed, the item will become clear and free from any cloudiness.

If you have any further questions or concerns, please do not hesitate to contact us.
Thank you for your understanding and cooperation, and we look forward to hearing from you soon

Classificada 1 em 5 estrelas

If I could I would have gave NO STAR I…

If I could I would have gave NO STAR I ordered a necklace in the rose box for a valentine present I didn’t receive my order and still haven’t received my order I contacted them and was basically told they are not refunding me and for me to do my own investigation I emailed them back and was ignored I haven’t been refunded and haven’t been sent out what I ordered STAY AWAY FROM THIS SITE THEY ARE A SCAM

21 de fevereiro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hello. I'm sorry but I think you had the wrong store. I do not find any order under your information and our store do not have the product like necklace in the rose box for Valentine also. Could you please help me to check again?
Thank you!

Classificada 5 em 5 estrelas

Great product!

My parcel arrived safely from the usa to the uk. It was in perfect condition and exactly what I wanted. I brought the glass heart for dog lovers. I had a query about the cover which was answered quickly and solved. I would definitely buy from this company again

16 de fevereiro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Great product I love the 2 butterfly…

Great product I love the 2 butterfly 🦋 product I received today of my beautiful dad they are gifts for family members they will love them as much as me thank you again will be buying more products from this store

2 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful blanket

I ordered this blanket for my daughter in memory of her horse that passed away a year ago. She cried when she opened it! The colors are vivid and bright and the turnaround time was actually quite reasonable. I'm sure I'll be ordering from them again!

27 de dezembro de 2022
Opinião espontânea
Classificada 4 em 5 estrelas

The final product made the experience…

The final product made the experience great. My wife loved the case! Quality and detail of picture is great! Image looks a lot if not exactly like her. Only issue is the shipping! I forgot about that in a previous review. I ordered this on 12/12/2023 and it didn’t arrive until almost mid January! Order with time!

12 de dezembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

My experience has been so frustrating

My experience has been so frustrating. I have emailed them twice and I haven’t received an answer to rectify the problem with my order. I also tried to call, but it only rings and goes to a voice mail message that says that there is no one available to take my call and to email them. What do i need to do to get an amswer?

23 de fevereiro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi there
We're sorry but we could not find any order from your information
Can you please send us the transaction ID or the invoice number of the order for checking?
Thank you so much!

Classificada 5 em 5 estrelas

Damaged order.

When I received my original order it was damaged. I contacted CusGifts, and they were so prompt in rectifying my order by replacing it, both quickly and with ease. I will order from them again!

19 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I'm really starting to lose my patience…

I'm really starting to lose my patience with this establishment. I understand due to covid things take a while but come on seriously? I placed my order January 18th for a phone case. When I kept checking on the order after weeks of the order being placed and saw no progress was being made, I emailed and did not hear back almost a week saying that they have broken machines in the warehouse and it wont ship until February 5th the latest. It did not ship until February 10th. And it has currently been sitting in the UK for 6 days. I want to get in contact with them again to see what the excuse is this time but what's the point? Never have I ever waited this long for a phone case. Sorry to say but I will never be ordering for CusGifts again.

18 de dezembro de 2022
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

hI. I'm sorry but I can not find your order from this email address
Can you please provide me the full name you used to place the order and the transaction ID for checking?

Thank you so much!

Classificada 5 em 5 estrelas

Great products

I have purchased a couple of times from CusGifts and have been happy with the product each time. The most recent purchase was a memorial plaque as a Christmas gift for my in-laws who recently lost their dachshund. They were very touched and loved it.

11 de dezembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

A Heartwarming Gift To Myself

My plaque arrived quickly and is absolutely wonderful!! The design is simple, yet very beautiful! The wording is probably the thing that makes it so meaningful.I’ll treasure this forever.

14 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

I bought an item for my wife for…

I bought an item for my wife for Valentine’s Day. It did not arrive in time. I will never shop this company again if you want something gonna get here on time shop something in the US not in a different country.

6 de fevereiro de 2023
Opinião espontânea
logótipo da CusGifts

Resposta da CusGifts

Hi there
I'm sorry but I can not find your order from this email address
Can you please provide me the full name you used to place the order and the transaction ID for checking?

Thank you so much!

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