Arrived on time, though sofa did come in three different boxes that arrived on different days. I wish that had been a bit clearer when I purchased, but otherwise delivery was smooth and easy.
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Leia as opiniões dos outros
The couch is fairly comfortable and works well as a bed, however it would be nice if there was a mechanism to keep the two modules that form a king size sofa from sliding apart. We also had some s... Ver mais
Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got... Ver mais
A empresa respondeu
Customer service was responsive and helpful, however, I received an email stating I had to choose another color because they didn’t have what I had ordered. Additionally, I haven’t even received my co... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
A Comfy seat for every moment together.
Informações de contacto
239 Fourth Ave, Ste 1401 #5865, 15222, Pittsburgh, Estados Unidos da América
- ops@cushiehome.com
- cushiehome.com
3,8
Bom
221 opiniões
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Respondeu a 82% das suas opiniões negativas
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As pessoas também visitaram
Kiddie Chair
The sleeper chair looks like a kiddie chair. We were going to replace our living room accent chair with it, but it sat so low that it looked silly. It is comfortable to sleep on….the only thing that compelled us to keep it since we didn’t feel like hassling with their questionable return policy…so we put it in the home office. If I had a do-over, I would not have bought it.
23 de junho de 2026
Resposta da Cushie
Good Day,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right. One of our team members will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
What a cluster
What a cluster. It wasn’t shipped anywhere alone to when it was supposed to be so I tried three times to cancel. They delivered it late anyway. Had to return it. And 2 months from where it all started I STILL have no refund.
15 de junho de 2026
Resposta da Cushie
Hi Amy,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. While we work closely with our shipping partners to ensure timely deliveries, delays can occasionally occur due to circumstances beyond our control.
We would appreciate the opportunity to review your order and provide an update. Our support team will assist you directly.
Thank you for bringing this to our attention.
LOVE the colour & the ease of fold out…
LOVE the colour & the ease of fold out mattress! This couch transforms a little space into a stylish & practical area. I’d recommend for reading books, office space or spare room!!
28 de maio de 2026
Opinião espontânea
Resposta da Cushie
Hi Melanee,
We're thrilled to hear that you're pleased with your sofa and your overall experience with Cushie. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.
Thank you again for your support and recommendation.
Amazing delivery time
Amazing delivery time - we weren't expecting it so quick (within 24hrs). It's lovely and comfortable as both a couch and a bed - we've added a foam topper because we like a squishy mattress. It's got a lovely amount of support for different aged bodies! Good quality too.
10 de dezembro de 2025
Opinião espontânea
Resposta da Cushie
Hi Karli,
Thank you for your kind review!
We're so happy to hear that you're loving your new sofa. We carefully design our furniture to be both stylish and functional, so it's wonderful to know that it's fitting beautifully into your home.
We appreciate you taking the time to share your experience and thank you for choosing Cushie.
Great customer service
I accidentally selected the wrong shipping address and emailed Cushie support to ask them to rectify. They responded within 1 business day and fixed the issue. I read a number of reviews saying the customer service for Cushie was poor so I wanted to be sure and write in to say -- not my experience! Thank you to Marvin on the Cushie team.
23 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Deanie,
Thank you for your wonderful feedback!
We're delighted to hear that you're enjoying your new sofa and that you had a positive experience with our team along the way. Providing beautiful furniture and exceptional customer care is what we strive for every day.
We truly appreciate your support and are grateful you chose Cushie for your home.
Misleading Return Policy & Terrible Customer Service
I should have listened to the other reviews and stayed far away from this company.
The buying experience itself was fine. Delivery was actually quite fast, and I have no complaints there. The problems started when I tried to use the “60-day risk-free trial” that convinced me to make the purchase in the first place.
After requesting a return because the sofa was simply too uncomfortable for everyday use, I was told I had to keep it for a minimum of 30 days before I could even initiate a return. This wasn’t clearly disclosed when I purchased it. I even provided screenshots of the return policy that was on their website at the time, and the company acknowledged that it wasn’t clear and said they would update it.
So I waited the required 30 days, despite living in a one-bedroom condo with a newborn where this sofa—one I couldn’t comfortably sit on to feed my baby—was taking up valuable space.
Once the 30 days were up, I immediately requested my return. Instead of starting the return process, customer service has taken roughly 24 hours between each response and has repeatedly delayed providing the actual next steps. Rather than processing the return, they kept suggesting adjustments to make the sofa more comfortable. Unfortunately, the issue isn’t something that can be fixed by tightening a knob—the sofa simply lacks the support and structure I need for everyday seating.
To make matters worse, they have now pointed me to an updated return policy that includes a 20% processing fee and delivery charges. Those fees were not disclosed when I purchased the sofa, nor were they on the screenshots I sent them from their own website. They changed their “60 day risk free trial” policy to now “60 day comfort guarantee”. Changing the wording after customers have already purchased is extremely shady and disappointing.
Lastly, if the company spent as much time responding to customer emails as they do replying to public reviews, this situation probably wouldn’t have escalated to this.
22 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Hannah,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
Delivery Nightmare
Delivery nightmare! I ordered my Cushie in May with a shipment date of 5/27 and anticipated delivery of 2-6 days from that point. After several emails to customer service questioning where the product was, I received a response a week later letting me know there was a dispatch related issue. This product finally shipped over a week ago, and I only received the arm rests and back rest. I've reached out again to customer service twice now looking for the actual sofa and have yet to receive a response. I am still waiting for the sofa and would not order from Cushie again.
15 de junho de 2026
Resposta da Cushie
Hi Tiffany,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
We have your order details, and our team will happy to assist further.
Resposta da Cushie
Hi Adam,
Thank you so much for your wonderful review!
We're delighted to hear that you had a great experience with Cushie. Knowing that our products have found a special place in your home truly means the world to our team.
Thank you for taking the time to share your feedback and for being part of the Cushie family. We hope you continue to enjoy your purchase for years to come.
The product is as described. Expect delays.
The product is as described, mattress feels good and supportive. Customer service communication by email usually took 24 hours to respond. Delivery speed needs improvement, expect delays
15 de junho de 2026
Resposta da Cushie
Good Day,
Thank you for taking the time to leave such a lovely review.
We're especially pleased to hear that our customer support team was able to assist you and make your experience a positive one. Providing exceptional service is something we care deeply about, and your feedback will be shared with the team.
Thank you again for your support and for being part of the Cushie family.
Just piggybacking the other bad…
Just piggybacking the other bad reviews. I specifically ordered from Cushie because they advertised that the product I ordered was in stock and would ship withing 1-2 business days. Here we are a month later and still no updates on my order. I asked for an update a week after my purchase and the response read very AI-ish claiming that there was an issue with the bar scans which is causing delays and that my order is in a queue (aka we never had the product in inventory but don't want to miss out on your purchase and give you the runaround until it actually is in stock).
1 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Pierre-Jean,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. While we work closely with our shipping partners to ensure timely deliveries, delays can occasionally occur due to circumstances beyond our control.
We would appreciate the opportunity to review your order and provide an update. Please provide us with your order number so we can assist you directly.
Thank you for bringing this to our attention.
We love our Cushie Sofa Bed
We love our Cushie Sofa Bed. We bought it for my mum for when she stays over in our little boys room. So it’s fantastic as a reading chair for him without taking up too much space but it’s a super comfortable, plush night sleep for her. Delivery was quick! Setup was easy. Big recommend. A great addition to our home!
20 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Briony,
Thank you for your thoughtful review and for awarding us 5 stars.
We're thrilled to hear that you're pleased with your sofa and your overall experience with Cushie. Positive feedback like yours is incredibly meaningful to our team and reminds us why we're passionate about creating furniture families can enjoy for years to come.
Thank you again for your support and recommendation.
So good, I purchased 2!
I purchased x2 double cushie sofa beds whilst my house was being built and was great to have them vacuum sealed while in storage.
Was excited to open them both up for my interstate guests to sleep on when staying over and super easy to make! Just fold out and you’re done! Love how it’s a mattress and no annoying bars sticking into your back! Great investment 😊
23 de julho de 2025
Opinião espontânea
Resposta da Cushie
Hi Miss Stephanie,
Thank you for taking the time to leave such a fantastic review.
We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding.
We appreciate your trust in Cushie and are grateful for your support.
Have not received an update for my order
I have not received an update for my order that was placed on 06/10/2026. Online it says it ships within 1-2 business days - that is a lie. I have reached out twice to two different emails I found and no response at all. I will be requesting a refund if my order does not get shipped out this week.
15 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Jacqueline,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please reach provide us with your order details, and our team will be happy to assist further.
Thank you again for your feedback. It helps us continue to improve.
Great buy!
Our Cushie sofa bed is fantastic! The colour is beautiful, the size is perfect for a spare room and guests have commented on just how comfy it is! The quality is great and it was so easy to set up.
16 de junho de 2026
Opinião espontânea
Resposta da Cushie
Hi Suzie,
Thank you for your fantastic review!
We're so pleased to hear that you're enjoying your Cushie Sofa Bed. Every detail is thoughtfully designed with comfort, quality, and family living in mind, so it's incredibly rewarding to know we've met your expectations.
We truly appreciate your support and are grateful that you've chosen Cushie for your home. Thank you for sharing your experience and helping other families discover our products.
Resposta da Cushie
Hi CA,
Thank you for your kind words!
We're so happy to hear that you're loving your new Sofa. it's incredibly rewarding to hear positive feedback like yours.
Thank you for choosing Cushie and for sharing your experience with the Trustpilot community.
Playroom Winner
Perfect for our son’s playroom and spare room for sleepovers! Hardwearing material and takes up next to no room. Thanks team!
30 de novembro de 2025
Opinião espontânea
Resposta da Cushie
Hi Krystal,
Thank you so much for your 5-star review!
We're delighted to hear that you're enjoying your new sofa and that it has met your expectations. Feedback like yours brightens our day and motivates our team to continue delivering great products and service.
Thank you for being part of the Lifely family.
So in love with our cushie sofa bed
So in love with our cushie sofa bed! We mainly got it as a spare bed that would fold up and not take up much room in our small apartment to then using it in the living room all the time to watch movies cause it’s so comfortable and cool looking. Using it more than my actual couch! Another cool random positive is my baby boy has used it as extension of his play mat and really helped his development with physical play like learning to climb, jump, stand and wrestle his Dad haha! The only problem with this sofa bed is you will use it a a lot! :D thanks Lifely!
17 de novembro de 2025
Opinião espontânea
Resposta da Cushie
Hi Bobby,
Thank you for taking the time to leave such a fantastic review.
We're thrilled that you're loving your new sofa. Our team works hard to create furniture that combines beautiful design with everyday practicality, so hearing feedback like yours is incredibly rewarding.
We appreciate your trust in Cushie and are grateful for your support.
I love the Cushie sofa bed
I love the Cushie sofa bed. I’ve slept on it and it’s incredibly comfortable.
23 de novembro de 2025
Opinião espontânea
Resposta da Cushie
Hi Ophelia,
Thank you for your kind words!
We're so happy to hear that you're loving your new Sofa. We put a great deal of care into designing products that are both beautiful, practical, and comfortable.
Thank you for choosing Lifely and for sharing your experience with the Trustpilot community.
Still nothing.....
Place an order for a sleeper chair on 5/25 and nothing. First no tracking number, then misinformation on delivery from FedEx saying item is shipped then cancelled, correspondence has been contradictory and I AM FED UP. Requesting to cancel order and full refund. Will dispute the charge with the bank to get my money back if Cushie doesn't own up and comply. Afraid this company is a scam.
25 de maio de 2026
Opinião espontânea
Resposta da Cushie
Hi JS,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
At Cushie, we genuinely care about our customers and always strive to provide the best possible products and service. We take feedback seriously and would appreciate the opportunity to learn more about what happened and how we can make things right.
Please provide us with your order details, and our team will be happy to assist further.
No information about my order in spite…
No information about my order in spite of reaching out. Ordered on 5/18/26 and have received nothing. No response to email. It’s been 2 months.
Update: I stand corrected it’s been one month.
Here’s the order number CSE5007
6/15 I am updating my review. After posting here I got an update explaining the delay. Thank you. Will update review after couch arrives.
12 de junho de 2026
Opinião espontânea
Resposta da Cushie
Good day,
Thank you for your feedback. We're sorry to hear about the delay you experienced with your order.
We understand how frustrating it can be when a delivery doesn't arrive as expected, especially when you're looking forward to receiving it. While we work closely with our shipping partners to ensure timely deliveries, delays can occasionally occur due to circumstances beyond our control.
We would appreciate the opportunity to review your order and provide an update. Please provide us with your order number so we can assist you directly.
Thank you for bringing this to our attention.
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