NatWest Cushon Opiniões 1905

Just good overall experience

Excellent service - always kept up to date with payments in and regular physical paperwork confirming current status

Alisha understands Cushon/ Creative products and processes extremely well and uses clear written and verbal to explain the requirements.

We were adding salary exchange to an existing scheme and she fully was able to implement professionally and quickly making the process easy.

great experience with Cuson customer service and the issue was resolved while I was kept updated. I'm really pleased to choose Cushon for the child ISA.
Many thanks.

Very quick service very helpful highly recommended 👌

Very upset , feeling abused . No respect, no understanding , because my surname not English???? Longer as 2 months company’s staff treat me badly, confusing me every time. Strange, staff can’t make transfer my private fund away. I pay fee and company play up . Very shame on you. Not recommended, if your surname not English ( how I understood from Cushion ) or I didn’t understand at all. Sad .
Regarding your reply- I am not escalating, excuse me , I am a customer. Years been sign off from apps , was not post any information regarding my funds , over 2 months begging transfer my funds away.
Another copy- paste email was received, but I have many of them already.

Fantastic support from the team

Good helpful information and advice, their employee Tracey was a great help.

You tracked my lost pension in a record time.

I had company pensions with this company, I only moved because of consolidation. App was easy to use and was always kept informed by emails of any changes on my accounts. I would recommend NatWest to anyone no issues whatsoever.

Support is shocking!!

Been trying to take out my little bit of savings from an ISA because I wasn’t happy with the support for three weeks and no luck.

If you going to keep people’s money safe then they need to feel it’s safe with you, not stolen.

I have been trying to transfer out my pension with no success for over 9 months. No communication since it was re-submitted in July. Request only acknowledged on September 24th and no communication since then. Going to the ombudsman if I don't receive a reply very soon.

Absolute terrible app & support! I would award NO stars if possible!! The app works ok until you try to take out a ‘small sum’ then it goes awful & ensures you run out of time to withdraw with an operative telling you that you’re best opting out completely to get your money back only to find you have’ gone past your refundable date’ Absolute robbery from a ‘major bank’ !!!!!!!!!!

I did decide to opt out due to my age and other pension plans I have.
Very helpful, and easy to opt out on the App.

I have to be honest and say from the outset, I never really thought about retirement until recently. My employer on my behalf contributes to NatWest Cushon and when I noticed the funds growing I decided to contact NatWest to see if it was possible to track down my other pensions from previous employers. I put the request in and got a reply back quickly from a representative and from then on Iris has been fantastic to say the least. Iris helps me locate and then advises me on how to transfer those other pensions into my NatWest Cushon account and I would be lost without her. Iris has now transferred my other pensions for me and I can see what my pension pot currently sits at so I cannot recommend NatWest Cushon highly enough and of course Iris. Many thanks .