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Smart Pension Opiniões 3769

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TrustScore: 4.5 em 5

4,7

Instituição financeira
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Naomi took the time to understand my queries and was extremely helpful and patient in resolving them. She had a very calm and friendly approach and a very reassuring manner. I felt confident that she... Ver mais

Classificada 5 em 5 estrelas

Shannon Downes was such a great help this afternoon She gave extra tips and advice to make uploading Papdis files which I struggle with every time I also appreciate that she said I can ask for he... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Joanne is pleasant, professional and most of all patience. She answers all my questions without any hesitation as she knows them like the back of her hand. She's definitely a great asset to the compan... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very helpful and professional, as I have uploaded the reports with 4 errors, the called didn't waited too long to pick, Anna solve the problem so quick, even when I uploaded the second time with great... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Instituição financeira
  2. Serviços financeiros não bancários

Sobre Smart Pension

Escrito pela empresa

Smart Pension is one of the largest pension providers in the UK. We look after the savings of over 1.5 million people, and more than 90,000 UK businesses trust us with their workplace pension scheme.

We make it easy for employers to set up and stay on top of their workplace pension scheme, saving them time to get on with what’s important. And we make it easy for savers to stay in touch with their pension too, whether that’s through the click of a mouse or a tap on their phone. We make it so easy because we’ve invested in our own technology to make everything as simple and efficient as possible. And, because that tech is so efficient, we can invest in great services, like our UK-based Customer Experience Team, available through live chat or over the phone.

Learn more

Transform your pension savings to Smart Pension by downloading the app today:
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Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 98% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 5 em 5 estrelas

Excellent Customer Service…

Naomi took the time to understand my queries and was extremely helpful and patient in resolving them. She had a very calm and friendly approach and a very reassuring manner. I felt confident that she was doing her best to resolve my queries. She didn't rush me or make me feel like I was taking up her time.Naomi is a great asset to the SMART team.

1 de maio de 2026
Classificada 5 em 5 estrelas

Very very helpful advisors

Very very helpful advisors, whom always sort out queries and explain everything. They are also very patient with idiot clients 🙄😂

30 de abril de 2026
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Resposta da Smart Pension

Hi Karen,

Thank you for your review. We’re so happy to hear that your experience with us was so positive. If you need any more help in the future, please let us know.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Pension queries

Shannon was really helpful and knowledgeable. Thank you very much

30 de abril de 2026
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Resposta da Smart Pension

Hi Customer,

Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Archetypal Customer Service

The speed with which my call was answered. Lisa's knowledge, courtesy, and patience.

30 de abril de 2026
logótipo da Smart Pension

Resposta da Smart Pension

Hi Roger,

We’re delighted to hear that Lisa was able to help you. Thank you for leaving such a lovely review. If you need any more support please let us know.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Shannon was very friendly and helpful.

Shannon was very friendly and helpful.
Excellent knowledge and keen to help

30 de abril de 2026
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Resposta da Smart Pension

Hi Debbie,

Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Elisa was really brilliant

Elisa was really brilliant. Very patient to help me through with feeling my pension claim application forms.

30 de abril de 2026
Opinião espontânea
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Resposta da Smart Pension

Hi Fikile,

Thank you so much for your feedback about your experience with Elisa – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Really grateful for help from Shannon

Really grateful for help from Shannon, who made process of transferring scheme very straight forward

30 de abril de 2026
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Resposta da Smart Pension

Hi Marie Lee,

We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We’ll pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Joanne is a valuable asset to her company

Joanne is pleasant, professional and most of all patience. She answers all my questions without any hesitation as she knows them like the back of her hand. She's definitely a great asset to the company.

30 de abril de 2026
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Resposta da Smart Pension

Hi Sam,

We’re so happy to hear that Joanne provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Shannon was a great help in sorting out…

Shannon was a great help in sorting out the re-enrolment issues I had with the Sage system

30 de abril de 2026
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Resposta da Smart Pension

Hi Keith,

We’re delighted to hear that Shannon was able to help you with the issue. Thank you for leaving a review. If you need any more support please let us know.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Helpline query

The customer services operator, Seyi, was very helpful and patient. Her knowledge of the software was brilliant, both for Smart Pension and Bright Pay. She dealt with my queries completely.

30 de abril de 2026
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Resposta da Smart Pension

Hi Graham,

We’re so happy to hear that Seyi provided you with such a great experience. Thank you for taking the time to leave a review – we really appreciate it and your feedback is very important to us.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Ms Joanne

My experience was great. Ms Joanne has really help with my query and am able to progress further.

30 de abril de 2026
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Resposta da Smart Pension

Hi Priti,

We’re delighted to hear that Joanne was able to help you with your query, and thank you for leaving such a lovely review. If you need any more support please let us know.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Seyi was incredibly helpful

30 de abril de 2026
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Resposta da Smart Pension

Hi Anthony,

Thank you so much for your feedback about your experience with Seyi – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

The woman I spoke to was extremely…

I spoke to Shannon who was extremely helpful, really good service

30 de abril de 2026
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Resposta da Smart Pension

Hi Customer,

Thank you so much for your feedback about your experience with Shannon – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Very helpful advisor

Very helpful advisor, Rebecca. Thank you for helping me solve my queries.

30 de abril de 2026
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Resposta da Smart Pension

Hi Alana,

Thank you so much for your feedback about your experience with Rebecca – we’ll be sure to pass this on to them and share it with the rest of the team.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

This company help me alot .Thank you so…

This company help me alot .Thank you so much

21 de abril de 2026
Opinião espontânea
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Resposta da Smart Pension

Hi Julie,

That’s amazing to hear! Thank you very much for your review – we’ll be sure to pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

Classificada 5 em 5 estrelas

Shannon was extremely helpful and very…

Shannon was extremely helpful and very friendly.
Was very quick to answer and provided all the relevant information i required.

29 de abril de 2026
logótipo da Smart Pension

Resposta da Smart Pension

Hi Customer,

We’re so happy that Shannon provided you with such a great experience. Thank you for taking the time to leave a review. We appreciate it. We’ll pass your feedback on to our team and share the great news.

Thanks,

Smart Pension

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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