was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job,... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Ver mais
A empresa respondeu
I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a w... Ver mais
A empresa respondeu
your website is horrible to use. it was so much better when it was stickers international. also i've been getting wrong shapes printed and even the replacements were messed up.
A empresa respondeu
Informações sobre a empresa
Sobre Customgenie
Escrito pela empresa
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Informações de contacto
Estados Unidos da América
- customgenie.com
3,6
Aceitável
120 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a couple weeks ago still…
I ordered a couple weeks ago still haven’t even got my order the website says still awaiting so yeah
22 de junho de 2026
Resposta da Customgenie
Hi Sebastian,
We're sorry to hear about your concern and truly appreciate your patience. Great news — your order is on track and scheduled to ship today!
A member of our Customer Service team will be reaching out shortly with all the details.
Thank you for choosing Custom Genie!
Online chat help was great
Online chat help was great! I struggled at first with the order process, but chat cleared things up quickly.
24 de junho de 2026
Resposta da Customgenie
Hi Susie
That's what we're here for! Our chat team at Custom Genie is always ready to jump in and make things click — fast. Glad we could turn that confusion into confidence. See you on your next order!
Very easy template to set up :)
17 de junho de 2026
Resposta da Customgenie
Hi Lisa,
Thank you for your review! We're glad to hear you had a great experience. We appreciate your support and look forward to serving you again.
Great customer service.
11 de junho de 2026
Resposta da Customgenie
Thank you for your review! We're happy to hear you had a great customer service experience. We appreciate your feedback and the opportunity to assist you. We look forward to serving you again in the future!
Good customer service from Jessica Jara…
Good customer service from Jessica Jara to help me find my old order.
9 de junho de 2026
Resposta da Customgenie
Thank you for your review! We're glad Jessica Jara was able to help you find your previous order. We appreciate your feedback and look forward to assisting you again in the future.
Resposta da Customgenie
Thank you for the kind words! We're glad our team was able to help you quickly and professionally. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
This company has changed a lot
This company has changed a lot, and it's a real shame. Previously, prices were available in Canadian dollars, but they switched to US dollars without notifying us. We now have to pay for shipping on small orders. The shipping prices are now incorrect, so all our recent quotes are wrong.
2 de junho de 2026
Resposta da Customgenie
Hi Guy,
Thank you so much for taking the time to share your feedback. We understand how frustrating these changes have been, and we really appreciate you reaching out to us.
Our Customer Service team has already connected with you to provide a short-term solution while we address the pricing and shipping concerns.
We genuinely value your business, and we're committed to working through this with you and improving your experience with us.
Great Customer Service
8 de junho de 2026
Resposta da Customgenie
Thank you so much for the kind words! We're glad our team came through for you. We appreciate you choosing Custom Genie, and we can't wait to work with you again.
Got wrong size of my stickers wanted…
Got wrong size of my stickers wanted medium size and got the size of pimple patches so upset
31 de maio de 2026
Resposta da Customgenie
Hi Monique, Thank you for bringing this to our attention.
Our Customer Service team has already reached out to discuss what happened and find the best way forward. We want to make sure everything is handled correctly for you.
We truly appreciate your patience and for giving us the opportunity to make this right.
Awesome service & product
I had to reset my account with Customgenie and get my artwork added. Diego Reyes was awesome to work with. I got my password reset and was able to place an order. Unfortunately, I misspelled one of the names. They were able to make the correction for me.
29 de maio de 2026
Resposta da Customgenie
Thank you for the kind words! We're glad Diego was able to help you get your account set up and your artwork added. It's great that we caught that misspelling and made the correction for you.
We appreciate you trusting us, and we can't wait to work with you again.
I absolutely hate the conversion from…
I absolutely hate the conversion from Name Badges international to Custom Genie. Ordering is more cumbersome, as is paying. I gave them one more shot. Non responsive to an email request after several days. Will be looking elsewhere to order what I need.
4 de junho de 2026
Resposta da Customgenie
Thank you for your feedback. We understand that the transition from Name Badges International has been frustrating, and we sincerely apologize for the delay in responding to your email. This is not the level of service we strive to provide.
We take your concerns seriously and would like the opportunity to make things right. Our Customer Service team has already reached out to you by email to better understand what happened and address each of your concerns.
We appreciate your feedback and the opportunity to improve. We hope to regain your trust and have the chance to work with you again.
very difficult to place the order
very difficult to place the order. My english is not too good and I had a hard time finding out how to fill the form. I had to go through chat to have some cues and even then, it wasn't easy to understand. I sent an email with our logo, names list and the details of what we wanted but it seems that I also have to fill the form on line. Even now, I am still note sure if my order will be taken care correctly :(
1 de junho de 2026
Resposta da Customgenie
Hi Nathalie,
Thank you for your feedback.
We have received your comments and are reviewing the information associated with your order. A member of our Customer Service team will contact you directly to confirm the details and answer any questions regarding the order process.
We appreciate you taking the time to share your experience.
I had an account with NBi and…
I had an account with NBi and customgenie had no sign in area on their home page?
28 de maio de 2026
Resposta da Customgenie
Thank you for reaching out! The sign-in is located in the upper right corner of our homepage. If you need any help signing in, please reach out to our Customer Service team and they'll take care of you.
We appreciate you choosing Custom Genie.
Couldn't get anyone to reply back to my…
Couldn't get anyone to reply back to my concerns
13 de maio de 2026
Resposta da Customgenie
Hi Doris,
Thank you for your feedback, and we sincerely apologize that you didn't get a response. We appreciate you taking the time to share this with us.
We sent you an email yesterday to follow up on your concerns. Once you get back to us, we'll make sure to prioritize your situation and get you the support you need.
We appreciate your patience, and we look forward to hearing from you.
Thanks for choosing Custom Genie.
Products came out exactly like I…
Products came out exactly like I designed them - no guesses on qaulity
13 de abril de 2026
Resposta da Customgenie
Hi Peter, thanks so much for the feedback!
We're really glad the products came out exactly as you designed them. That's what we're all about.
We can't wait to work with you again!
I had issues with my pen customization
I had issues with my order. I contacted support through chat, and they were quick to test and confirm that they had a problem on their side, and they would look into it and contact me by email. He ended up following through and contacting me once it was working correctly. This type of support and willingness to admit being wrong and fixing it quickly is what causes me to trust a company with my money and time.
20 de maio de 2026
Resposta da Customgenie
Hi Judith, thanks so much for this feedback. We're really glad you had this experience with our team.
It means everything that we were quick to acknowledge the issue, own it, and follow through to make it right. That's exactly the kind of support we want to deliver every time.
We truly appreciate your trust in Custom Genie, and we can't wait to work with you again!
Daniel was VERY helpful.
18 de maio de 2026
Resposta da Customgenie
Hey Janet, thanks so much for the feedback!
We're really glad Daniel was able to help you out.
We appreciate you choosing Custom Genie, and we can't wait to work with you again!
Old site so much better
I have ordered from Name Badges International for years. This new site is painful to use. Please make adjustments for easier ordering.
Please add a field for PO numbers also as most ASI members need this information for billing.
12 de maio de 2026
Resposta da Customgenie
Hi Kelli,
Thank you for your feedback. We sincerely apologize that your experience hasn't been as smooth as expected. We understand the frustration, and we take your feedback seriously.
We've noted your feedback and are passing it along to our team.
We appreciate your patience.
Thank you for choosing Custom Genie.
Resposta da Customgenie
Hey Douglas,
Thanks for the feedback!
We're really glad the website was easy to use and the stickers turned out great. We can't wait to work with you again!
Great customer service!
23 de abril de 2026
Resposta da Customgenie
Thank you for the kind words. We appreciate your support and are glad you had a great experience with us.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.