was looking on name badges international for my previous order. system kept sending me to custom genie. called support, Diego explained what happened and, was able to find my last order.. GREAT job,... Ver mais
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Leia as opiniões dos outros
Jessica Jara made my order process simple- I had some fiddly questions surrounding what my final product would look like, including fonts. She patiently assisted me and went the extra mile to ensure I... Ver mais
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Revised rating for my review: Where is my order placed on 6-24? Order number 8014 My order had stayed “in fulfillment “ since I placed it. After asking for a status I received an update quickly tha... Ver mais
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I don't like that you cannot preview badges when you order more than one. I liked namebadgeinternational interface where I could design a badge, then add additional names/titles without recreating a w... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Customgenie
Escrito pela empresa
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Informações de contacto
Estados Unidos da América
- customgenie.com
3,7
Aceitável
119 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Customgenie
Hey Todd,
Thanks for the feedback!
We love hearing that the product and process both hit the mark for you. That's what we're all about.
Can't wait to help you next time!
The quality of the badge I ordered was…
The quality of the badge I ordered was above what I even expected. Great job.
24 de março de 2026
Resposta da Customgenie
Hey Michael,
Thanks so much!
We're really glad the badge exceeded your expectations. That's awesome to hear, and we appreciate the love.
We can't wait to work with you again
I’m very happy with it
The sticker was perfect and arrived in a perfect timely manner. Only drawback was I never received tracking although it did say shipped on my account, was a bit in the dark on that but I did only order one sticker so maybe that’s why haha. Still a 5 star experience for me thanks guys!
23 de março de 2026
Resposta da Customgenie
Hi,
Thanks so much for the feedback!
We're glad the sticker arrived in good condition and on time. We appreciate you mentioning the tracking experience. We love hearing about your experience.
Thanks for choosing Custom Genie!
Resposta da Customgenie
Hey Michael, we're so glad the product turned out great for you! That's exactly what we're here for. Thanks for choosing Custom Genie. We can't wait to work with you again!
I paid for a pin and was sent a magnet…
I paid for a pin and was sent a magnet 2x’s then no response as to why I haven’t gotten what I paid for - I’m done doing business with them & will dispute this transaction. I paid for what I wanted NOT what they chose to give me- I sent another email NO RESPONSE 😡😡
11 de março de 2026
Resposta da Customgenie
Hey Erica, we sincerely apologize for the mix-up with your order and for not responding to your concerns. We're going to make this right for you.
We're looking into this right now. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
TOP NOTCH CUSTOMER SERVICE AND PRODUCT SUPPORT
Best customer service ever! They helped me locate and produce an old order and the price and quality was fantastic! Will definitely be coming back for more decals soon! Thank you!
9 de março de 2026
Resposta da Customgenie
Hello William, thank you for your kind words! We’re so glad we could help bring your previous order back and that everything met your expectations.
We’ll be happy to assist you again anytime.
Picture on the site showed a completely…
Picture on the site showed a completely different size that i got
16 de março de 2026
Resposta da Customgenie
Hi, we sincerely apologize for the sizing mismatch on your order. We're going to make this right for you.
We're investigating this immediately. Our team will reach out to you directly to fix this and get you what you ordered.
We appreciate you bringing this to our attention.
NICE NAME BADGE
NICE NAME BADGE. ORDERING ANOTHER. QUALITY PRODUCT. QUICK DELIVERY
15 de março de 2026
Resposta da Customgenie
Rick, thank you for your feedback. We truly appreciate your continued trust and are pleased to know your experience met your expectations.
I just got home from vacation to find…
I just got home from vacation to find the decals delivered. They seem to be good quality and all but they are not the color I ordered they are to be placed on a black tinted window of pickup truck therefore they can’t be black like what was delivered I had requested exactly what you sent except all lettering white foreshadowed over the grey/silver CP like the image I uploaded…. I would like this remedied please
14 de março de 2026
Resposta da Customgenie
Hi Devin, we sincerely apologize for the color mismatch on your decals. We're going to make this right for you.
We're looking into this right now. Our team will reach out to you directly to get this sorted.
We appreciate you sharing this with us.
Timely receipt of order and they were beautiful!
The name badges I ordered came in a timely manner and were perfect. I order pretty frequently when we have new hires or existing staff have lost their badges. The only reason I gave 4 stars instead of 5 was because the new ordering platform is harder to work with than what I have used in the past. I figured it out, but preferred the other ordering process. Also I was a little bummed that it didn't save my previous template created a while ago.
13 de março de 2026
Resposta da Customgenie
Hello Kristen, I’m glad to hear everything arrived on time and met your expectations. I’m sorry to hear about your experience—we’ll definitely take your feedback into consideration as we continue improving.
Seems like from production to my door…
Seems like from production to my door was super fast. Sooner then I thought.
They are very affordable and the best part is I could order small quantities.
I want to experiment with different pens and my designs before I pull the trigger on large quantities. They helped make that happen.
6 de março de 2026
Resposta da Customgenie
Hello Paul, thank you so much for your feedback! We’re glad to hear everything arrived faster than expected. We look forward to supporting you on your new orders.
Customer service was very helpful
Customer service was very helpful, since I was disappointed all my old info did not copy over from my original company that they bought. She helped me with my order and it arrived on time as promised.
11 de março de 2026
Resposta da Customgenie
Hello Nancy, thank you for your kind feedback! We’re glad our team was able to assist you and that your order arrived on time.
We truly appreciate your patience during the transition and look forward to supporting you again soon.
They sent exactly what I ordered, good material.
Everything was great exactly. Like I ordered, it just took a little longer than expected.
3 de março de 2026
Resposta da Customgenie
Hello Christi, thank you for your feedback—we’re glad everything arrived as expected, and we appreciate you bringing the delay to our attention as we review this internally to reinforce our delivery timelines.
Resposta da Customgenie
Hello Grace, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
Unable to update image/file after…
Unable to update image/file after uploading before production. No pre-production approval or confirmation, just once and done. Price was good, but what I received was unusable.
Was contacted by the company and they took my two suggestions to update their ordering process. Kudos for reaching out.
5 de março de 2026
Resposta da Customgenie
Hello Steve, Thank you so much for the update. Your suggestions are very valuable to us, and we’re glad we could connect. We look forward to continuing to improve your experience!
I ordered clear stickers
Edit: after reading my review, manager approached me via email with an apology for their mistake and processed my exact order. I received it today. They are perfect. Thank you very much.
I ordered clear stickers. I got white background but before this order, I ordered before this, got it perfectly. But very affordable price.
4 de março de 2026
Resposta da Customgenie
Hi, we truly apologize for the material mismatch on your stickers. We'll get this fixed for you.
We're checking on this immediately. Our team will contact you directly to help with your clear stickers.
We appreciate you sharing this with us.
Very Disappointing
I placed an order through ASI- but not even the Customer Service rep knew...your website no longer converts an ASI order into a Custom Genie order.
When I finally received the sample order I paid for; it was GOLD instead of the SILVER I ordered. I lost Weeks of time to get the order placed properly, only to receive something I couldn't even send to my client.
6 de fevereiro de 2026
Resposta da Customgenie
Thank you for your feedback. I’m sorry for the frustration you experienced with your order. The confusion around the ASI integration and receiving the incorrect color is not the experience we want for our customers.
I’m glad our team was able to connect with you, resolve the issue, and provide a credit toward your future order. We also took your feedback seriously and are reviewing both our ordering process and internal communication to prevent this from happening again.
We appreciate the opportunity to make this right and hope to deliver a much smoother experience on your next order. If there is anything else you need, feel free to reach out directly.
I wanted in a different color but they…
I wanted in a different color but they would not comply
2 de março de 2026
Resposta da Customgenie
Hi Emanu, we truly apologize for not accommodating your color request and for not responding to your concerns. We're going to make this right for you.
We're checking on this immediately. Our team will contact you directly to get this sorted and get you what you need.
We appreciate you sharing this with us.
sticker
i asked for gold metallic, got black in the mail. and the sticker is supposed to be placed on one by one. not all at once. more difficult and a waste of my money.
3 de março de 2026
Resposta da Customgenie
Hey Brandon, we truly apologize for sending black instead of gold metallic and for not fulfilling your order correctly. We're going to make this right for you.
We're investigating this right away. Our team will reach out to you directly to resolve this and understand exactly what you need.
We appreciate you sharing your feedback with us.
The name tags we ordered arrived and…
The name tags we ordered arrived and look great!
20 de fevereiro de 2026
Resposta da Customgenie
Hello Rick, thank you for your feedback—we’re glad everything arrived as expected,
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