Good service, quick delivery and good quality product. The only issue I have, i cant pull the cords tight enough around the top so rain can get in. I have had to cover with a plastic bag. I do love th... Ver mais
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The cover turned up really quickly it is good quality, the only problem is the straps keep coming loose so I will have to try to sort them out but still pleased with the cover
A empresa respondeu
We ordered an insulated mat for our hot tub from cwtchy after purchasing an insulated jacket previously. We haven't used the mat yet but if it's the same quality as jacket we will be delighted. Very f... Ver mais
A empresa respondeu
We first bought hot tub wrap, lid and egg cover over two years ago. Last year bough tub base. A few weeks ago having bought a new tub needed a new pump cover for new shape pump. A tip for tub cover is... Ver mais
Informações sobre a empresa
Escrito pela empresa
We are a family run insulation company based in Swansea, South Wales. After years in the insulation industry, we decided to delve into the world of inflatable hot tubs. It soon became clear that the issue faced by most inflatable hot tub users was the same- high energy bills! In an attempt to find a solution to this issue our insulating covers were born! Since we’re a Welsh company, we thought it was only fitting to call ourselves Cwtchy (Cu-chee) Covers! Cwtch in Wales means to hug and protect so why not give your tub a hug with Cwtchy Covers? In addition to this, we try our best to keep all of our suppliers local, supporting Welsh business. #CwtchyAmByth
Informações de contacto
Hill Insulation Ltd, Unit 4, Westfield Industrial Park, Waunarlwydd, SA4 3FP, Swansea, Reino Unido
- 01792209879
- Info@cwtchycovers.com
- cwtchy-covers.co.uk
4,4
Excelente
202 opiniões
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de um mês
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The floor mat for the last spa was well…
The floor mat for the last spa was well padded and well made. Also great fit to spa.
20 de abril de 2026
Resposta da Cwtchy Covers
Hi Chris,
Thanks so much for your kind feedback! 😊 We’re really happy to hear the floor mat for your spa was well padded, well made, and a great fit — that’s exactly what we aim for.
If you need anything else at all, just let us know. We’re always here to help!
- Warm regards from the Cwtchy Cover Team 🙂
Good service
Good service, quick delivery and good quality product. The only issue I have, i cant pull the cords tight enough around the top so rain can get in. I have had to cover with a plastic bag. I do love the product and think its very well made but maybe a different closure?? Just food fir thought.
20 de abril de 2026
Resposta da Cwtchy Covers
Hi Elaina,
Thanks so much for taking the time to leave such lovely feedback — we really appreciate it 😊
We’re delighted to hear you’re happy with the service, speedy delivery, and the quality of the product!
Sorry to hear you’ve had a little difficulty tightening the cords at the top and getting it perfectly snug. It can take a little bit of getting used to, but there is a simple trick that usually helps.
I’ll give you a quick ring to talk you through it and hopefully get it fitting just right for you. We always really value customer feedback and suggestions too, so thank you for sharing your experience.
Thanks again for your support and your kind comments about the product being so well made, it really means a lot to us!
- Warm regards Juliet and the Cwtchy Cover Team 🙂
Extremely quick delivery time will tell…
Extremely quick delivery time will tell if it is more cost effective using it
16 de abril de 2026
Resposta da Cwtchy Covers
Thanks so much for your lovely feedback! 😊
We’re really happy to hear you were pleased with the quick delivery.
Give it a little time and you should start to see the full benefits, we’re confident it’ll prove great value for you. If you ever need anything, we’re always here to help!
- Warm regards from the Cwtchy Cover Team 🙂
The cover turned up really quickly it…
The cover turned up really quickly it is good quality, the only problem is the straps keep coming loose so I will have to try to sort them out but still pleased with the cover
7 de abril de 2026
Resposta da Cwtchy Covers
Thanks so much for your lovely review! 😊
It was really nice chatting with you, and I’m so glad to hear you’d already managed to get the strap sorted.
I’m really pleased you’re happy with the cover and how quickly it arrived too.
Thanks again for taking the time to leave a review, it genuinely means a lot. If you ever need anything, I’m always here to help!
- Warm regards from Juliet at the Cwtchy Cover Team 🙂
Purchased a replacement cover for our…
Purchased a replacement cover for our hot tub ! The fastenings were not the same however , a better fit an quality than the original
6 de abril de 2026
Resposta da Cwtchy Covers
Thanks so much for your lovely feedback! We're delighted to hear that the cover is a great fit and even better quality than the one that came with your hot tub 😊
Our covers are our own design and made to suit a range of models, so the fastenings may differ slightly from the original. However, we include a full fixing kit with everything needed to secure it properly and keep your hot tub well insulated.
Thanks again for taking the time to share your experience, enjoy your hot tub!
- Warm regards from Juliet at the Cwtchy Cover Team 🙂
The experience was great and all the…
The experience was great and all the parts arrived the lid the heat pad the thermal wrap so just weighting on good weather to set up hot tub again but all very good 👍,.......
8 de abril de 2026
Resposta da Cwtchy Covers
Thanks so much for your feedback! We’re really pleased to hear that all the parts arrived safely and that you’re happy with everything. 😊
Hopefully the weather improves soon so you can get your hot tub set up again and enjoy it fully. If you need anything at all in the meantime, just let us know — we’re always happy to help.
- Warm regards from the Cwtchy Cover Team 🙂
Great cover, not so great frame
Unfortunately, I was quite disappointed with this cover for my Lay-Z-Spa Maldives.
I find the original lid that came with the spa absolutely terrible. I purchased this as it seemed like it was a replacement lid - particularly as it had some form of frame that implied it would make it solid.
The cover itself is great, but the frame is a complete let down. There is no way that the frame is going to help keep the rain off of it - it just creates four areas for the rain to pool into!
I'm still unsure as to whether or not this is a replacement lid or whether it is supposed to work in conjunction with my existing lid - the website is unclear, and even several pro-subscription AI models that analysed their website and all social media platforms was undecided!
I would like to see more details/videos on their website of their final products - a setup video wouldn't go amiss either. That said, if I'd seen the product to that detail, I probably wouldn't have bought it!
If they were to put some effort into a decent frame to support the cover, this would be perfect, but the cheap nasty frame that they send is completey unfit for purpose - I can see it working on some of the smaller tubs, but not the Maldives.
Additionally, there has obviously been some design changes to the frame (by the way, it is only held together by a few grub screws), but I received the original instructions with parts tippexed out. The instructions aren't great either - they don't really match up with the product, and if I followed them to the letter, I'd have to get inside my hot tub with the lid on for one of the steps.
6 de abril de 2026
Resposta da Cwtchy Covers
Thank you for taking the time to leave such a detailed review — we genuinely appreciate the effort you’ve gone to in explaining your experience.
To clarify an important point first: the lid you purchased was designed to be used in conjunction with a thermal cover and body jacket, rather than as a like‑for‑like replacement for the original rigid Lay‑Z‑Spa lid. Its purpose is to support the insulated Country Cover system, improving heat retention and weather protection when used as a complete setup. We accept that this may not have been made clear enough on the website, and we completely take on board your comments around product clarity.
Your feedback regarding the frame and water pooling is also noted. While the frame is intended to provide structure and lift for the insulation jacket rather than act as a rigid, domed rain‑shedding lid, we understand how this expectation can arise — particularly for larger spas such as the Maldives — and we can appreciate your disappointment given that use case.
Thanks for your feedback regarding the instruction manual and videos. The marketing team looks at producing them to help any future customers
Really disappointed with the product
Really disappointed with the product. No information about how to assemble or how it actually fits. Doesn’t fit well to lazy spa hot tub. Straps had to go under hot tub (I presume) so had to empty the whole thing out. Not clear how to secure the frame. I will be surprised it this keeps the rain from pooling. A lot of money and very disappointed
17 de março de 2026
Resposta da Cwtchy Covers
Hi Madaleine,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that your experience with the product and the installation instructions has been disappointing.
We appreciate how frustrating it must be when something isn’t clear at the point of assembly, and your comments regarding fitting, securing the frame, and overall clarity are very helpful to us. We will be reviewing this feedback with our team to see where we can improve both our instructions and the information we provide before purchase.
Customer feedback is very important to us, and we are also working on updates to our website to make it clearer how our products fit and how they should be assembled.
If you would like any help or would like us to go through the setup with you, our team would be more than happy to assist.
Kind regards,
The Cwtchy Covers Team
Speedy delivery
We ordered an insulated mat for our hot tub from cwtchy after purchasing an insulated jacket previously. We haven't used the mat yet but if it's the same quality as jacket we will be delighted. Very fast delivery and good correspondance
10 de março de 2026
Resposta da Cwtchy Covers
Hi Carol,
Thank you so much for your continued support and for coming back to us again - it really means a lot!
We’re delighted to hear you were happy with the delivery and communication. We hope the insulated mat lives up to your expectations just like the jacket, and helps you get even more from your hot tub.
If you ever need anything, we’re always here to help.
Kind regards,
The Cwtchy Covers Team
Disappointed with fit of jacket around…
Disappointed with fit of jacket around hot tub.
24 de fevereiro de 2026
Resposta da Cwtchy Covers
Hi Paul,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’re disappointed with the fit around your hot tub.
We always aim for a good, secure fit, so it’s helpful for us to hear when that hasn’t been your experience. Fit can sometimes vary depending on the exact model and setup, and we’d really like to understand a bit more so we can help properly.
If you’re happy to, please get in touch with our team and we’ll be glad to look into this with you and offer any support we can.
Kind regards,
The Cwtchy Covers Team
Fantastic products that are greatly…
Fantastic products that are greatly reducing my energy bill.
10 de fevereiro de 2026
Resposta da Cwtchy Covers
Hi Rachel,
Thank you for your kind feedback!
We really appreciate your continues support.
Kind regards,
The Cwtchy Covers Team
Good quality product, great customer service, fast delivery.
Really great product, second time purchasing. Highly recommended. Fast delivery. Good communication and customer service.
6 de janeiro de 2026
Very happy very good insulation
Very happy very good insulation. And lovley fitting cover. Alredy have notice a drop in consumption from my smart plug. Thankyou very much. I will be back for the side cover aswell.
6 de novembro de 2025
Quick delivery
Quick delivery. As of yet we haven't used the item, however I have high expectations after reading other reviews.
29 de outubro de 2025
Disappointing
Was really hoping this would be a perfect solution following several fails with inflatable lids but although the level of insulation seems good, unfortunately found the cover to be very awkward to use. Cover slides up and down the metal support bars when the cover is put on and off, which makes it easy to get part of the cover in the water, bars are quite heavy and there doesn’t seem to be an obvious position to put the cover in when the hot tub is in use. The weight of the cover seems like it would bend the poles unless there is enough space to lie the cover down flat. Quality is good but some design issues to sort out.
8 de novembro de 2025
Opinião espontânea
These items do HUG my hot tub !!
Highly recommend these covers 5*****. We have a Lay Z Spa St Moritz & we are so happy. Don’t hesitate just buy them they are the best we certainly regret not getting them sooner
The under the tub mat is amazing. I am not feeling my Raj rainbow sandstone slabs as now my boney bum has some extra padding. Great bonus
Staff on the telephone lines are great. Cannot ask more 5*****
21 de outubro de 2025
Lower energy consumption.
Cwtchy covers provide a fairly unique hot tub product. I already owned the jacket bought from them some time ago and now have the insulated cover. Overall a great insulation solution for my inflatable hot tub at a reasonable price helping to save money on energy costs.
5 de agosto de 2025
Well impressed
Had our thermal mat for a few weeks just waiting to empty and refill well yesterday was the day emptied cleaned put mat under refilled with hot water temp was reading 38 degrees shocked tub once covers where on it was still reading 38 degrees checked at 11 o’clock no heater on and still at 38 degrees at 10 this morning it read 36 degrees overall well impressed to drop only 2 degrees in October
5 de outubro de 2025
Lazy-Spa Toronto thermal base
Looks very well made. Nice thick material. Seems to be helpful in keeping the heat in the hottub
8 de setembro de 2025
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